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Sustainability 2018, 10(10), 3600; https://doi.org/10.3390/su10103600

Social Capital and Organizational Citizenship Behavior: Double-Mediation of Emotional Regulation and Job Engagement

1
School of Business, Kyungpook National University, Daegu 41566, Korea
2
College of Business Administration, Hongik University, Seoul 04066, Korea
*
Author to whom correspondence should be addressed.
Received: 12 September 2018 / Revised: 6 October 2018 / Accepted: 8 October 2018 / Published: 10 October 2018
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Abstract

Despite an enduring interest in emotional labor, the effects of social capital on the emotional regulation process remain relatively underexplored. Using the job demands-resources model, we propose that social capital provides employees with the job resources required for deep acting. We also propose a double-mediation effect of deep or surface acting and job engagement, through which employee social capital can increase organizational citizenship behavior (OCB). Empirical results using data from 330 employees selling financial or insurance products in South Korea support our hypotheses that deep acting by sales employees and job engagement sequentially mediate the positive relationship between social capital and OCB. View Full-Text
Keywords: emotional labor; social capital; job demands-resources model; job engagement; organizational citizenship behaviors emotional labor; social capital; job demands-resources model; job engagement; organizational citizenship behaviors
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
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Ko, S.-H.; Choi, Y.; Rhee, S.-Y.; Moon, T.W. Social Capital and Organizational Citizenship Behavior: Double-Mediation of Emotional Regulation and Job Engagement. Sustainability 2018, 10, 3600.

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