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Article

The Impact of Personality Traits on Patient Satisfaction after Telerehabilitation: A Comparative Study of Remote and Face-to-Face Musculoskeletal Rehabilitation during COVID-19 Lockdown

by
Błażej Cieślik
1,*,
Tomasz Kuligowski
2,
Luisa Cacciante
1 and
Pawel Kiper
1
1
Healthcare Innovation Technology Lab, IRCCS San Camillo Hospital, 30126 Venezia, Italy
2
Faculty of Physiotherapy, Wroclaw University of Health and Sport Sciences, 51-612 Wroclaw, Poland
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2023, 20(6), 5019; https://doi.org/10.3390/ijerph20065019
Submission received: 9 February 2023 / Revised: 6 March 2023 / Accepted: 10 March 2023 / Published: 12 March 2023
(This article belongs to the Special Issue Rehabilitation in the COVID-19 Pandemic)
Review Reports Versions Notes

Abstract

This study aimed to evaluate the differences in patient satisfaction between telerehabilitation and traditional face-to-face rehabilitation and to identify the impact of personality traits on patient satisfaction with the remote form of rehabilitation. Eighty participants with musculoskeletal pain were recruited for the study. The telerehabilitation group (n = 40) completed a single remote session of rehabilitation, whereas the traditional rehabilitation group (n = 40) completed a single face-to-face session. After therapy, each participant was asked to complete a tailored satisfaction survey using Google Forms. The Health Care Satisfaction Questionnaire (HCSQ) and the International Personality Item Pool-Big Five Markers-20 (IPIP-BFM-20) were used as outcome measures. Considering the results of patient satisfaction with healthcare service, there were no statistically significant differences between telerehabilitation and traditional rehabilitation groups in the total HCSQ score and its subscales. For the complete HCSQ, agreeableness, conscientiousness, and extraversion were essential predictor variables, accounting for 51% of the variance in patient satisfaction. In conclusion, there were no differences in patient satisfaction between telerehabilitation and traditional rehabilitation groups. In the telerehabilitation group, higher agreeableness levels and lower conscientiousness and extraversion level could predict patients’ satisfaction with telerehabilitation.
Keywords: telemedicine; SARS-CoV-2; pandemic; satisfaction; remote therapy; eHealth; telehealth; orthopedic treatment; physiotherapy telemedicine; SARS-CoV-2; pandemic; satisfaction; remote therapy; eHealth; telehealth; orthopedic treatment; physiotherapy

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MDPI and ACS Style

Cieślik, B.; Kuligowski, T.; Cacciante, L.; Kiper, P. The Impact of Personality Traits on Patient Satisfaction after Telerehabilitation: A Comparative Study of Remote and Face-to-Face Musculoskeletal Rehabilitation during COVID-19 Lockdown. Int. J. Environ. Res. Public Health 2023, 20, 5019. https://doi.org/10.3390/ijerph20065019

AMA Style

Cieślik B, Kuligowski T, Cacciante L, Kiper P. The Impact of Personality Traits on Patient Satisfaction after Telerehabilitation: A Comparative Study of Remote and Face-to-Face Musculoskeletal Rehabilitation during COVID-19 Lockdown. International Journal of Environmental Research and Public Health. 2023; 20(6):5019. https://doi.org/10.3390/ijerph20065019

Chicago/Turabian Style

Cieślik, Błażej, Tomasz Kuligowski, Luisa Cacciante, and Pawel Kiper. 2023. "The Impact of Personality Traits on Patient Satisfaction after Telerehabilitation: A Comparative Study of Remote and Face-to-Face Musculoskeletal Rehabilitation during COVID-19 Lockdown" International Journal of Environmental Research and Public Health 20, no. 6: 5019. https://doi.org/10.3390/ijerph20065019

APA Style

Cieślik, B., Kuligowski, T., Cacciante, L., & Kiper, P. (2023). The Impact of Personality Traits on Patient Satisfaction after Telerehabilitation: A Comparative Study of Remote and Face-to-Face Musculoskeletal Rehabilitation during COVID-19 Lockdown. International Journal of Environmental Research and Public Health, 20(6), 5019. https://doi.org/10.3390/ijerph20065019

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