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Development of a Chatbot Program for Follow-Up Management of Workers’ General Health Examinations in Korea: A Pilot Study

1
Department of Occupational and Environmental Medicine & Institute of Environmental and Occupational Medicine, Busan Paik Hospital, Inje University, Busan 47392, Korea
2
Colorbot Inc., Busan 49324, Korea
*
Author to whom correspondence should be addressed.
Academic Editors: Holly Blake, Natalia Stanulewicz, Maria Armaou, Jukka Takala and Paul B. Tchounwou
Int. J. Environ. Res. Public Health 2021, 18(4), 2170; https://doi.org/10.3390/ijerph18042170
Received: 5 December 2020 / Revised: 16 February 2021 / Accepted: 19 February 2021 / Published: 23 February 2021
(This article belongs to the Special Issue Workplace Health and Wellbeing 2020)
(1) Background: Follow-up management of workers’ general health examination (WGHE) is important, but it is not currently well done. Chatbot, a type of digital healthcare tool, is used in various medical fields but has never been developed for follow-up management of WGHE in Korea. (2) Methods: The database containing results and explanations related to WGHE was constructed. Then, the channel, which connects users with the database was created. A user survey regarding effectiveness was administered to 23 healthcare providers. Additionally, interviews on applicability for occupational health services were conducted with six nurses in the agency of occupational health management. (3) Results: Chatbot was implemented on a small scale on the Amazon cloud service (AWS) EC2 using KaKaoTalk and Web Chat as user channels. Regarding the effectiveness, 21 (91.30%) rated the need for chatbots as very high; however, 11 (47.83%) rated the usability as not high. Of the 23 participants, 14 (60.87%) expressed overall satisfaction. Nurses appreciated the chatbot program as a method for resolving accessibility and as an aid for explaining examination results and follow-up management. (4) Conclusions: The effectiveness of WGHE and the applicability in the occupational health service of the chatbot program for follow-up management can be confirmed. View Full-Text
Keywords: chatbot; follow-up management; occupational health service; workers’ general health examination chatbot; follow-up management; occupational health service; workers’ general health examination
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MDPI and ACS Style

Ye, B.J.; Kim, J.Y.; Suh, C.; Choi, S.P.; Choi, M.; Kim, D.H.; Son, B.C. Development of a Chatbot Program for Follow-Up Management of Workers’ General Health Examinations in Korea: A Pilot Study. Int. J. Environ. Res. Public Health 2021, 18, 2170. https://doi.org/10.3390/ijerph18042170

AMA Style

Ye BJ, Kim JY, Suh C, Choi SP, Choi M, Kim DH, Son BC. Development of a Chatbot Program for Follow-Up Management of Workers’ General Health Examinations in Korea: A Pilot Study. International Journal of Environmental Research and Public Health. 2021; 18(4):2170. https://doi.org/10.3390/ijerph18042170

Chicago/Turabian Style

Ye, Byeong J.; Kim, Ju Y.; Suh, Chunhui; Choi, Seong P.; Choi, Maro; Kim, Dong H.; Son, Byung C. 2021. "Development of a Chatbot Program for Follow-Up Management of Workers’ General Health Examinations in Korea: A Pilot Study" Int. J. Environ. Res. Public Health 18, no. 4: 2170. https://doi.org/10.3390/ijerph18042170

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