Abstract
This review provides insight into consumer attitudes toward functional food (FF), with the purpose of better understanding the needs and behavior regarding this kind of product. A total of 47 articles were selected for this paper. The available studies from last 20 years differ according to the focus (awareness, attitudes, motivations, willingness, acceptance by consumers) and methodologies used. Several factors, including socio-demographic, cognitive and attitudinal ones, seem to be serve as the basis for the acceptance of functional products. The research papers showed that nutritional knowledge is the most important of these. Older people are more interested in functional products than younger consumers, because of their stronger belief in the health benefits of FF. Moreover, women are more open to compromise between taste and health properties. Claims concerning the disease preventative properties of FF are the most attractive for consumers. This review focuses also on future perspectives for the functional food market. Adequate knowledge and evidence-based communication seem to be the most promising ways to increase consumers’ interest in these kinds of products.
1. Introduction
Changes in lifestyle, including improper nutrition and inadequate physical activity, have resulted in the epidemic of non-infectious diseases being a cause of several health problems and even death [1].
Functional food (FF) influences specific functions of the organism, may provide (beyond basic nutrition) additional health benefits or remedy from some diseases following the addition/concentration of a beneficial ingredient, or removal substitution of an ineffective or harmful ingredient [2]. FF is defined as food products possessing the appearance of traditional food and included in the daily diet. These products provide physiological benefit and/or can reduce the risk of noncommunicable diseases. According to EU documents, if it can be proven that a food product affects one or more targeted functions in the body in a positive way, this food product is regarded as a functional food [3]. FF contains added ingredients, which provide health-related benefits for people beyond the effect of typical food products (not pills, supplements, etc.) [4]. At present, the functional product industry is an innovative one, characterized by dynamic growth, and new products are launched on a continual basis [1,5,6,7]. There are many positive health-related actions offered by this kind of food, including the potential to boost the immune system, to reduce the risk of (inter alia) cardiovascular problems, osteoporosis, obesity and cancer (some types) as well as to improve memory and physical condition [8,9,10,11,12,13,14,15].
Customers consider the various associated aspects, including potential benefits and risks, before deciding to buy a food product [16]. The success of FF depends both on its efficacy and ability to meet the demands of consumers [17]. This is why our review provides a report of research papers, with the purpose of better understanding the needs and behavior of consumers, regarding this kind of product. The changes in attitudes of consumers and—as a result—purchase decisions cannot occur without knowledge of their motivations and expectations. The scientific papers from the last 20 years on awareness as well as attitude of consumers towards this kind of food were examined using various databases. This review provides also some insights into future directions of the development of the functional food sector.
The list of publications on the subject of functional food is very long. We searched three databases: ScienceDirect, Pubmed and Google Scholar. The latter one, for example, has over 4 million records; the majority of them are review articles. This database contains not only scientific publications, but also dissertations, reports, abstracts, statements of various organizations/authorities, popular science papers, etc. The searching and evaluation of the three databases mentioned above showed that most of papers were concerned both with products and functional ingredients, in terms of technology, nutrition and health. A much smaller number of papers were related directly to consumers. Therefore, we aimed to focus on publications describing the research of FF in reference to the consumer. After the first review, we included articles having “functional food” and “consumer” in the title. There were 26 papers in ScienceDirect, six articles in PubMed and 94 items (80 papers published in 2000–2022) in the Google Scholar database (Table 1).
Table 1.
The results of the database search.
Exclusion criteria: documents, for which the full text could not be obtained; studies that are not published in English; opinions or statements; academic conference presentation materials and abstracts without full texts, theses, dissertations, editorials, duplicate articles.
The last search was developed on 6 February 2021. Ultimately, 47 articles were selected for this review.
1.1. Consumer Motivations, Attitudes and Willingness to Purchase Functional Products
In this chapter, we describe the main motivations and attitudes related to consumer choice of functional food. Because of the messages concerning functional product claims, this kind of food may lead to different consumer impressions [18]. The acceptance of a new product by consumers is important for market success, but the nature of this process is really multi-factorial [17]; better understanding could positively influence the marketing strategy.
One of the most frequently mentioned motivations is health [18]. Nowadays, in the third decade of the 21st century, health is becoming a more and more treasured value, both from a societal and a personal point of view. Regarding high costs of curative medicine, disease prevention is crucial [19]. There is evidence that FF consumers understand the role of this kind of product in maintaining good health (see Table 2).
Table 2.
Factors influencing consumer attitudes toward functional food.
Added to this, in the study of Urala and Lähteenmäki [20], among predictors of willingness to use FF, the best is perceived reward. The results of Goetzke et al. [19] also showed that health is a very important aspect for consumers of FF; however, their understanding of health was specific. The authors observed that functional food consumption was seen only as “small adjustments” to lifestyle. According to Çakiroğlu and Uçar [3], the factors most influencing the purchasing decisions of consumers were that “functional foods are necessary” and “functional foods are a part of healthy diet”. The longing for health as well as longer life are very effective factors; this was confirmed in several papers [5,6,18,19,21,22,23,24,25,26,27,28]. For example, Plasek et al. [1] attempted to identify the diseases that respondents wanted to avoid through the use of functional products in their diet. Most of the surveyed consumers were aware of the health risks associated with non-communicable diseases. Additionally, only a small group of respondents did not want to sacrifice money to prevent these health problems. A different viewpoint was presented in the research paper of Barauskaite et al. [29]. First, the authors stated that people concerned about their image in others’ eyes purchase FF for “good impressions” of their healthy lifestyle. Moreover, some of them may think that it is an effortless way, without the need for self-control or motivation, to replace appropriate diet, habits and exercise. Thus, these consumers—by choosing functional foods—can have the conviction that they are taking care of their health in a quick and easy way [29].
Besides the effect on health condition, sensory attributes (such as taste, flavor and texture) as well as convenience of use remain very important for consumers [30]. As a result of the survey of Kolbina et al. [31], among the residents of the city of Kemerovo, consumers pointed out both the FF potential in prevention or even treatment of some diseases and taste as the main criteria for theirs purchase decision. In the study of Urala and Lähteenmäki [20], there was a strong correlation between dimensions related to consumer attitude toward taste and to the rewards from FF consumption. Due to the strong health-related messages of some functional products, it was not a problem for motivated consumers to compromise on food taste. On the contrary, Çakiroğlu and Uçar [3] reported that in some studies consumers give “taste” particular importance in functional foods [32]. In the study by Williams et al. [33], taste and smell were perceived as attributes providing additional benefits for consumers. Complex consumer attitudes were also described by Gutkowska and Czarnecki [7]. Respondents, asked about the most important attributes of food, usually answered “that it has a healthy effect”; however, at the same time they prized the taste over the features related to health. The results obtained by Gautam et al. [2] indicated that beliefs about the link between nutrition and health, consumption patterns, and positive attitude towards FF significantly influenced the willingness to purchase.
Among the features of food products that are particularly important for consumers, packaging deserves special attention. In the study of Gutkowska and Czarnecki [7], consumers paid attention to the packaging (aesthetics as well as information placement). Therefore, packaging is an important factor in consumer perception and, consequently, FF purchase. Labels, providing information on the potential health benefits of functional products, could influence the purchase decisions of consumers to a high extent [6].
According to Williams et al. [26], attractiveness, uniqueness, and also credibility of food claims were responsible for only 56% of the intention to try. Thus, the two latter features of functional products enhanced purchase intent, but the extent was much smaller.
Another important feature for functional products is to be “reliable”. In the study of Çakiroğlu and Uçar [3], reliability (of the taste of product) was among the most important factors affecting consumer decisions. According to the paper mentioned above, the other factors that were found in literature to have impact on consumer motivations and attitudes toward functional foods were pleasure and awareness. Social trust, processing method and cultural values may also affect consumer willingness to use FF [5,13,25].
On the basis of Saher et al. [18], it should also be mentioned that people who buy functional products are regarded as more innovative (in comparison with consumers of conventional foods). However, the acceptance of innovation is specific, with skepticism about “improving” food (enrichment with various ingredients) yet positive attitudes to the reduction of components being unfavorable for health [7]. Bekoglu et al. [13] also showed that people who are innovative are more likely to consume functional foods.
The last but not the least important issue for consumer purchase decisions is the safety of functional foods. Indeed, some consumers could be suspicious about their “unnaturalness” [18]. This issue involves how consumers perceive the possible risks associated with the consumption of functional foods. Consumers who are convinced of the safety of FF are more willing to consume them [34].
Several socio-demographic factors, as well as cognitive and attitudinal ones, seem to be a potential basis for the acceptance of FF by consumers in the 21st century [22]. The reasons for their purchase and consumption are likely to be multi-factorial [30].
To sum up, available studies from last 20 years (see Table 2) differ according to focus (awareness, attitudes, motivations, willingness, and acceptance of consumers) and the methodologies used.
1.2. The “Portrait” of a Functional Food Consumer
One of the main observations on the basis of the reviewed papers, except for the definition of the criteria for FF purchase, is—in our opinion—the portrait of the consumer target group. Several studies in this area have been compiled in this chapter.
Among the factors influencing food choices, the following are of note: lifestyle, age, sex, personality, income, educational level, ethnicity, traditions, beliefs, physiological factors, and sensory preferences as well as marketing and available information (i.e., labels) [31,36,40,41,42,43,44,45,46,47].
One of the most important factors is the nutritional knowledge of the consumers. Indeed, in the study in [24], only consumers with the highest knowledge level were interested in product enrichment with ingredients such as fibre or antioxidants. Thus, appropriate strategies related to education may be needed to enhance FF consumption [24]. The study of Çakiroğlu and Uçar [3] also proved that education was connected with consumer interest in FF. According to Kolbina et al. [31], FF consumers are those aged 18-40 with higher education, for whom proper nutrition and product characteristics are important. These observations were in line with those obtained from the study in [24], related to healthiness perception and desire to use functional foods.
Based on the study of Verbeke [22], ‘‘benefit believers” are these consumers who faced illness in the family. Moreover, criticism of FF information is less intensive with ageing.
The next important factor differentiating attitudes of consumers is gender. Several studies [28,40,41] show the differences connected with dietary choices as dependent on gender. The explanation could be a greater participation of women in the control of body weight and their higher interest in healthy eating [41]. Knowing that men are often hard to reach through programs related to nutrition, another option could be functional products [18]. Moreover, the results of Hailu et al. [35] suggest that men prefer a pill more often than women, so consumer attitudes towards functional foods and nutraceuticals can be gender-related. In the study of Urala and Lähteenmäki [20], there were two subscales, and men and women scored differently. Women tended to doubt the possibility of counteracting an improper diet with the use of FF. They did not regard this kind of product to be as much a part of a healthy diet as compared to men. One of the main findings of Çakiroğlu and Uçar [3] was that the interest in FF was found to be high in women, university graduates and individuals aged 18-25. Decisions related to this kind of product were different according to gender as well as educational level (p < 0.05).
According to several studies [3,20,28,40,42], the age of consumers was also an important factor. Younger consumers were not convinced that they could improve their unhealthy diet with the use of FF. They were not ready to compromise on the taste of this kind of product for the health-related benefits [20]. It should also be noted that in the study of Çakiroğlu and Uçar [3], the average score related to individual purchase decisions was dependent (decreasing trend) on age. Additionally, according to the study of Ivkov et al. [42], people older than 50 years and people with fair/poor self-rated health status had more positive attitudes toward the healthfulness of pasta with inulin (compared to younger respondents and those with good and excellent health status). Respondents with an income above average levels had the most positive attitudes toward the price of FF (pasta with inulin as a functional food) [42]. Moreover, the results of Plasek et al. [1] also showed that gender did not have a significant impact on the consumer choice of functional products. The results from an Internet survey performed by Siegrist et al. [5] in Germany and China indicate that—among various factors—cultural factors have a special role in FF acceptance. Thus, caution is needed in generalizing research findings [5]. The consumer behavior related to food choice is a complex process, and several factors are important [17].
When trying to provide insight into the future of the functional food market, it should be remembered that consumers consider various risks before the purchase of a product. The lower the perceived risk is, the higher the consumer trend of online shopping [16].
Clear and transparent collaboration with nutrition and health specialists as well as product-specific marketing messages (based on scientific results) are of importance [27]. The attention of marketers should also be paid to the endorser in advertising [39]. It is known that the perception of risk is lower for the consumer in FF advertising with negative message framing as well as in high source-credibility advertising. This is why combined aspects (mentioned above) could be more effective in targeting consumer groups with rational motives [39].
Key trends concerning functional food products are announced every year. It is obvious that specific items on this list vary from year to year. There is, however, a consistent message concerning the future of functional foods. This future is dependent on demonstrated strong evidence on the health-related FF benefits for consumers. According to the trends in the food industry, FFs have become popular worldwide as a part of the daily diet [29].
2. Conclusions
Consumers in the 21st century have to face increased risks related to environmental pollution, stress, societal challenges and health problems. Functional products have the potential to help improve physical and mental health, leading to a higher quality of life.
On the basis on the review of the literature, it was shown that health benefits as well as motivation for use are the strongest positive determinants of FF acceptance. Women and elderly people are more interested and ready to compromise on FF taste for health. Independent of socio-demographic factors, inadequate nutritional knowledge could limit FF acceptance. It should be emphasized that health problems of family members increase consumers’ interest in functional products. People who regard FF as necessary products are perceived as innovative.
Because of the complex nature of consumer motivations and expectations, proper strategy for functional food design, technological development and marketing is crucial. Simultaneously, effective educational programs should be implemented. Since the definition of “functional foods” is differently understood worldwide, and this term is often abused, appropriate, evidence-based communication is strongly needed.
Author Contributions
Conceptualization, K.T. and A.F.-F.; resources, A.F.; writing—original draft preparation, K.T. and A.F.-F.; writing—review and editing K.T., A.F. and A.F.-F. All authors have read and agreed to the published version of the manuscript.
Funding
The manuscript preparation and publication was funded by a subsidy of the Polish Ministry of Education and Science for the University of Agriculture in Krakow for the year 2021.
Institutional Review Board Statement
Not applicable.
Informed Consent Statement
Not applicable.
Conflicts of Interest
The authors declare no conflict of interest.
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