Search Results (9)

User Interface (UI) and User Experience (UX) design play a critical role in shaping human interaction with digital systems, particularly in professional environments where accuracy, safety, and efficiency are essential. Poor visual design increases cognitive load and the likelihood of human error, whereas ergonomically informed interfaces can substantially improve task performance. This systematic literature review analyzes 20 peer-reviewed studies published between 2020 and 2024 to examine how visual ergonomics embedded in UI/UX design contributes to error reduction across industrial and professional contexts. The reviewed studies report measurable improvements when ergonomic principles are applied, including reductions in operational errors ranging from approximately 30% to 70%, improvements in task completion time between 20% and 60%, and increased user accuracy and satisfaction in safety-critical and high-workload environments. The findings indicate that visual hierarchy, modular layouts, adaptive components, and real-time feedback are consistently associated with improved performance outcomes. Moreover, task complexity, user expertise, and working conditions were identified as moderating factors influencing ergonomic demands. Overall, the review demonstrates that visual ergonomics should be treated not merely as a usability enhancement but as a strategic design approach for minimizing human error and supporting reliable human–machine interaction in complex digital environments. Full article

Digital cultural heritage platforms face a dual challenge: preserving rich historical information while engaging an audience with declining attention spans. This paper addresses that challenge by proposing a modular information architecture designed to mitigate cognitive overload in cultural heritage tourism applications. We begin by examining evidence of diminishing sustained attention in digital user experience and its specific ramifications for cultural heritage sites, where dense content can overwhelm users. Grounded in cognitive load theory and principles of user-centered design, we outline a theoretical framework linking mental models, findability, and modular information architecture. We then present a user-centric modeling methodology that elicits visitor mental models and tasks (via card sorting, contextual inquiry, etc.), informing the specification of content components and semantic metadata (leveraging standards like Dublin Core and CIDOC-CRM). A visual framework is introduced that maps user tasks to content components, clusters these into UI components with progressive disclosure, and adapts them into screen instances suited to context, illustrated through a step-by-step walkthrough. Using this framework, we comparatively evaluate personalization and information structuring strategies in three platforms—TripAdvisor, Google Arts and Culture, and Airbnb Experiences—against criteria of cognitive load mitigation and user engagement. We also discuss how this modular architecture provides a structural foundation for human-centered, explainable AI–driven personalization and recommender services in cultural heritage contexts. The analysis reveals gaps in current designs (e.g., overwhelming content or passive user roles) and highlights best practices (such as tailored recommendations and progressive reveal of details). We conclude with implications for designing cultural heritage experiences that are cognitively accessible yet richly informative, summarizing contributions and suggesting future research in cultural UX, component-based design, and adaptive content delivery. Full article

Reliable schedule-risk estimation in hybrid software development lifecycles is strategically important for organizations adopting AI in software engineering. This study addresses that need by transforming routine process telemetry (CI/CD, SAST, traceability) into explainable, quantitative predictions of completion time and rework. This paper introduces an integrated probabilistic model of the hybrid software development lifecycle that combines Generalized Evaluation and Review Technique (GERT) network semantics with I-AND synchronization, explicit artificial-intelligence (AI) interventions, and a fuzzy treatment of epistemic uncertainty. The model embeds two controllable AI nodes–an AI Requirements Assistant and AI-augmented static code analysis, directly into the process topology and applies an analytical reduction to a W-function to obtain iteration-time distributions and release-success probabilities without resorting solely to simulation. Epistemic uncertainty on critical arcs is represented by fuzzy intervals and propagated via Zadeh’s extension principle, while aleatory variability is captured through stochastic branching. Parameter calibration relies on process telemetry (requirements traceability, static-analysis signals, continuous integration/continuous delivery, CI/CD, and history). A validation case (“system design → UX prototyping → implementation → quality assurance → deployment”) demonstrates practical use: large samples of process trajectories are generated under identical initial conditions and fixed random seeds, and kernel density estimation with Silverman’s bandwidth is applied to normalized histograms of continuous outcomes. Results indicate earlier defect detection, fewer late rework loops, thinner right tails of global duration, and an approximately threefold reduction in the expected number of rework cycles when AI is enabled. The framework yields interpretable, scenario-ready metrics for tuning quality-gate policies and automation levels in Agile/DevOps settings. Full article

This study addresses the need to integrate ethical, human-centered principles into user experience (UX) design for generative AI (GenAI)-based assistants. Acknowledging the ethical and societal challenges posed by the democratization of GenAI, this study developed a set of six UX design guidelines and 37 recommendations to guide development teams in creating GenAI assistants. A card-based toolkit was designed to encapsulate these guidelines, applying color theory and Gestalt principles to enhance usability and understanding. The design science research methodology (DSRM) was followed, and the toolkit was validated through a hands-on workshop with software and UX professionals, assessing usability, user experience, and utility. The quantitative results indicated the high internal consistency and effectiveness of the toolkit, while the qualitative analysis highlighted its capacity to foster collaboration and address GenAI-specific challenges. This study concludes that the toolkit improves usability and utility in UX design for GenAI-based assistants, though it identifies areas for future enhancement and the need for further validation across varied contexts. Full article

The maturation of internet usage environments has elevated User Experience (UX) to a critical factor in system success. However, traditional manual UX testing methods are hampered by subjectivity and lack of standardization, resulting in time-consuming and costly processes. This study explores the potential of Large Language Models (LLMs) to address these challenges by developing an automated UX testing tool. Our innovative approach integrates the Rapi web recording tool to capture user interaction data with the analytical capabilities of LLMs, utilizing Nielsen’s usability heuristics as evaluation criteria. This methodology aims to significantly reduce the initial costs associated with UX testing while maintaining assessment quality. To validate the tool’s efficacy, we conducted a case study featuring a tennis-themed course reservation system. The system incorporated multiple scenarios per page, allowing users to perform tasks based on predefined goals. We employed our automated UX testing tool to evaluate screenshots and interaction logs from user sessions. Concurrently, we invited participants to test the system and complete UX questionnaires based on their experiences. Comparative analysis revealed that varying prompts in the automated UX testing tool yielded different outcomes, particularly in detecting interface elements. Notably, our tool demonstrated superior capability in identifying issues aligned with Nielsen’s usability principles compared to participant evaluations. This research contributes to the field of UX evaluation by leveraging advanced language models and established usability heuristics. Our findings suggest that LLM-based automated UX testing tools can offer more consistent and comprehensive assessments. Full article

Traditional usability testing methods often lack the ability to fully capture different aspects of the user experience (UX). The focus of this research work is to propose a framework and develop its comprehensive prototype to improve usability testing and UX analysis by integrating session recording, interaction logging, and emotion recognition methods. A trained emotion recognition model based on MobileNetV2 architecture in conjunction with Hotjar and Google Analytics is proposed to add more context to the user experience during usability testing. The results obtained during the testing of a developed framework prototype showed that UI testing based on UX principles and integration of emotion recognition can be a powerful tool for improving the UI of web applications. It is recommended to improve UI testing processes by incorporating these aspects and data analysis methods. This would provide a more complete and more objective picture of the usability of the interface. Full article

This paper delves into the complex task of evaluating a website user interface (UI) and user experience (UX), a process complicated by gaps in research. To bridge this, we introduced an innovative human–computer interaction (HCI) framework that synergizes expert cognitive walkthroughs and user surveys for a comprehensive view. We transformed user responses into three key domains—control, engagement, and goal. Our work also generalized an extract of four context-level data metrics for a robust evaluation. The numerical evidence, such as a C1 score of 4.1, surpassing the expert usability benchmark, indicated our framework’s effectiveness. Our research not only addresses an essential gap by integrating assessments from both users and experts, but also offers actionable insights for UI/UX design. The findings extend beyond this specific context, providing a potent evaluation tool for website usability across various websites. Lastly, the research underscores the importance of prioritizing users’ needs and expert recommendations in design principles, significantly contributing to the broader domain of website usability and user experience. Full article

Over the past few years, the internet and omni-channel domains have created a new economy that is growing rapidly and shifting the way in which businesses operate due to the influence of technological advancements and innovations. Now customers are embracing technology more than ever, user experience is becoming a crucial factor of the customer journey and remaining competitive in any industry is becoming increasingly difficult due to this. These changes have forced many businesses to rethink their presence, whether this is physically or digitally. In order to gain an understanding of how this should be approached, this paper focuses on demonstrating a critical understanding of innovation theories and concepts, which are utilised to enhance value for business. As well as this, web-based technologies and User Experience (UX) principles will be outlined and applied in order to create an online presence for a prototype supermarket, which will be then be reflected upon against PESTLE factors. From this, an innovative strategy will be formulated and evaluated for a new technology-based product/venture. Full article

Usability tests serve as an insightful source of feedback for product teams that want to deliver user-centered solutions and enhance the User Experience (UX) of their products and services. However, in many cases, formative usability tests in particular may generate a large volume of qualitative and unstructured data that need to be analyzed for decision making and further actions. In this paper, we discuss a more formal method of analyzing empirical data, using a taxonomy, namely Engineering Usability Research Empirical Knowledge and Artifacts Taxonomy (EUREKATAX). We describe how it can provide guidance and openness for transforming fuzzy feedback statements into actionable items. The main aim of the proposed method is to facilitate a more holistic and standardized process to empirical data analysis while adapting on the solution or context. The main contributions of this work comprise the: (a) definition of the proposed taxonomy which represents an organization of information structured in a hierarchy of four main categories (discover, learn, act, and monitor), eight sub-categories, and 52 items (actions/operations with their respective properties); (b) description of a method, that is expressed through the taxonomy, and adheres to a systematic but modular approach for analyzing data collected from the usability studies for decision making and implementation; (c) formulation of the taxonomy’s theoretical framework based on meticulously selected principles like experiential learning, activity theory: learning by expanding, and metacognition, and (d) extended evaluation into two phases, with 80 UX experts and business professionals, showing on the one hand the strong reliability of the taxonomy and high perceived fit of the items in the various classifications, and on the other hand the high perceived usability, usefulness and acceptability of the taxonomy when put into practice in real-life conditions. These findings are really encouraging, in an attempt to generate comparable, generalizable and replicable results of usability tests’ qualitative data analysis, thereby improving the UX and impact of software solutions. Full article