Marketing, Technologies and a New Era: Reflections after the COVID-19 Crisis

A special issue of Businesses (ISSN 2673-7116).

Deadline for manuscript submissions: closed (30 September 2022) | Viewed by 6624

Special Issue Editors


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Guest Editor
Department of Economics and Management, Universidade Portucalense, 4200-072 Porto, Portugal
Interests: consumer neuroscience; sport marketing; consumer-brand relationships; sport ecology

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Guest Editor
Department of Business Management, Instituto Universitário da Maia, 4475-690 Maia, Portugal
Interests: engineering and technology with an emphasis on electrical engineering, electronics and informatics exact sciences with an emphasis on computer and information sciences; social sciences with an emphasis on economics and management

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Guest Editor
Department of Business and Management, Insittuto Universitário da Maia, 4475-690 Maia, Portugal
Interests: medical sciences with an emphasis on health sciences; social sciences with an emphasis on economics and management; exact sciences with an emphasis on mathematics; social sciences with an emphasis on psychology; social sciences with an emphasis on sociology

Special Issue Information

Dear Colleagues,

Throughout history, marketing has undergone an enormous transformation in all sectors, in strategy outlined and tactics applied. The pandemic period we are experiencing, namely between the lockdwown phases widespread in the world (between January 2020 and April 2021), has profoundly affected the way we conceive marketing and the importance that new technologies have in the design and application of technological tools available. The purpose of this special issue with the title: “Marketing, Technologies and a New Era: Reflections after the COVID-19 Crisis” is to present a set of works related to the pandemic period in the most diverse areas where marketing and technology are dominant. Given the panoply of technological tools available to marketing and management professionals in the most varied sectors, we approach the global perspective (e.g., artificial intelligence applied in marketing, business intelligence databases and marketing or gamification technologies to marketing) or more specific (e.g., consumer neuroscience, machine learning applied to marketing, or technologies applied to tourism marketing) of marketing and technologies as a consequence of COVID-19.

Dr. Ricardo Cayolla
Dr. José Luís Reis
Dr. José Paulo Santos
Guest Editors

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Keywords

  • marketing
  • technologies
  • COVID-19

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Published Papers (1 paper)

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Research

27 pages, 9969 KiB  
Article
Technology Has Empowered the Consumer, but Marketing Communications Need to Catch-Up: An Approach to Fast-Forward the Future
by Chris D. Beaumont, Darrell Berry and John Ricketts
Businesses 2022, 2(2), 246-272; https://doi.org/10.3390/businesses2020017 - 1 Jun 2022
Cited by 4 | Viewed by 5392
Abstract
No industry is immune to digital transformation. Social media is empowering individuals everywhere and driving a democratization of personal access that is fundamentally different from the top-down communications associated with traditional mass-media at the outset of globalization. Social media, social sharing, and social [...] Read more.
No industry is immune to digital transformation. Social media is empowering individuals everywhere and driving a democratization of personal access that is fundamentally different from the top-down communications associated with traditional mass-media at the outset of globalization. Social media, social sharing, and social business have been accelerated by COVID-19. The rise of e-commerce has materially affected not only how people buy, but also how people research their purchase decisions. Marketing has not kept up with this paradigm shift, and by simply viewing digital as another media channel misses the shift in consumer power and the imperative to engage rather than advertise. Narratives are part of our everyday, and popular stories affect individual and community behaviour. We demonstrate how big data and AI can track the narratives that are shaping our world. Engaging with these narratives can improve marketing decision-making by addressing what people feel is important and result in better outcomes to grow and sustain brand equity in our contemporary, digital world. Full article
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