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Open AccessArticle

A Methodological Framework for the Selection of Key Performance Indicators to Assess Smart City Solutions

1
Chemical Process and Energy Resources Institute, Centre for Research and Technology Hellas, Thermi, GR-57001 Thessaloniki, Greece
2
RISE Research Institutes of Sweden, Lindholmspiren 7A, SE-41756 Göteborg, Sweden
3
Information Technologies Institute, Centre for Research and Technology Hellas, Thermi, GR-57001 Thessaloniki, Greece
*
Author to whom correspondence should be addressed.
Smart Cities 2019, 2(2), 269-306; https://doi.org/10.3390/smartcities2020018
Received: 9 May 2019 / Revised: 12 June 2019 / Accepted: 17 June 2019 / Published: 22 June 2019
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Abstract

Smart and sustainable cities are expected to form a cornerstone for achieving resource efficiency and sustainability worldwide. In this specific study we introduce a holistic framework for determining a repository of key performance indicators (KPIs) that are able to evaluate both business-as-usual and novel technologies and services related to smart city solutions. The framework includes six steps: (a) Clustering of the technology/service solutions into groups called Transition Tracks; (b) definition of the main groups of stakeholders; (c) definition of KPIs dimensions (or domains); (d) definition of KPIs repository per dimension; (e) definition of the scope of evaluation per KPI; and (f) threshold definition per KPI. The implementation of the proposed framework led to the development of a repository of 75 KPIs categorized in six dimensions (technical, environmental, economic, social, ICT and legal KPIs) with the corresponding levels of assessment and stakeholders’ group of interest. The proposed repository can serve as a great basis for similar projects to monitor and evaluate the performance of their solutions. Tips and guidance based on the actual implementation and lessons learned from a smart city project are provided. View Full-Text
Keywords: smart cities; evaluation; sustainability; KPI; monitoring smart cities; evaluation; sustainability; KPI; monitoring
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Angelakoglou, K.; Nikolopoulos, N.; Giourka, P.; Svensson, I.-L.; Tsarchopoulos, P.; Tryferidis, A.; Tzovaras, D. A Methodological Framework for the Selection of Key Performance Indicators to Assess Smart City Solutions. Smart Cities 2019, 2, 269-306.

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