A Human–AI Compass for Sustainable Art Museums: Navigating Opportunities and Challenges in Operations, Collections Management, and Visitor Engagement
Abstract
1. Introduction
2. From AI Definition to Museum Practice: A Brief Overview
3. Methods
- In what ways can AI improve art museum operations (e.g., management, strategy, visitor services, core technical processes) contributing to their resilience and sustainability?
- How is AI applied to optimize collection management in art museums?
- How can AI enhance the visitor experience in art museums to renew interest in art and its context through exhibits and exhibitions?
- What challenges arise from integrating AI in art museum settings, and how can these be effectively addressed within a human-centered cultural management framework?
4. AI-Enhanced Operational & Strategic Efficiency
5. AI-Driven Management of Digital Collections: From Tags to Tales
6. Optimizing Visitor Experience Through AI
6.1. AI-Powered Chatbots and Visual Assistants
6.2. AI-Based Recommendation and Personalization Systems
6.3. AI-Driven Immersive and Interactive Experiences
6.4. AI-Enchanced Accessibility and Inclusion Tools
7. Navigating Challenges with a Human-AI Compass
8. Results-Discussion
9. Conclusions
Author Contributions
Funding
Data Availability Statement
Acknowledgments
Conflicts of Interest
Appendix A
A/O | Source | AI Benefits in Museums | Sustainability Impact | Application Domain | Museum Operations/Functions Enhanced | AI Methods/Techniques/Tools Used | AI Challenges in Museums | Risk Areas |
---|---|---|---|---|---|---|---|---|
1 | [43] | FRT enables quantitative analysis, sitter identification, artist style characterization, objective feature comparison, and statistically robust research in art collections. | Cultural sustainability | Operational Efficiency | Scientific Research | FRT | FRT in art is challenged by artistic distortions, limited data samples, and the influence of stylistic conventions. | Technical/Operational Limitations (Misclassifications; Attribution Challenges) |
2 | [32] | AI aids in analyzing and categorizing collection data. CV improves object identification, pattern recognition, and sentiment analysis. It optimizes ticketing, attendance prediction, membership engagement, and fundraising. It enhances e-commerce through personalized recommendations. | Cultural/economic/social sustainability | Operational Efficiency Collection management | Resource Management; Automated Cataloging | CV; Data Analytics; Object Identification; Pattern Recognition; Sentiment Analysis | Requirements include substantial resources, time, tools, and expertise for data structuring and system training. | Implementation/Operational Risks and Socioeconomic Risks (Resource Requirements) |
3 | [44] | At the Smithsonian, AI accelerates botanical research by using DL to identify specimens, detect contamination, and differentiate similar species—streamlining data sorting and allowing scientists to focus on complex research, enhancing productivity. | Economic/cultural sustainability | Operational Efficiency | Scientific Research (Specimens Identification) | DL | Opaque decision-making, hard-to-verify outcomes and limited effectiveness in complex genetic analysis, requiring further refinement for broader scientific use. | Technical Risks |
4 | [64] | Google’s BigQuery dataset of The Met’s public domain artworks enabled advanced image analysis via Cloud Vision API—supporting tasks like recognition, color sorting, and landmark detection—to improve metadata, enhance digital access, and optimize collection management. | Cultural/social/economic sustainability | Collection management | Collection Navigation; Digital Access | CV; Color Sorting; Landmark Detection; Metadata Improvement | ||
5 | [76] | AI exploration of latent space reveals hidden visual possibilities, enabling smooth shifts between abstraction and realism and expanding creative potential in machine-generated art. | Cultural sustainability | Collection management | Artistic Reinterpretation; Creative Production | GenAI; Latent Space Explorations | AI art faces challenges in controlling outputs, balancing human and machine creativity, managing tensions between large-scale models and artistic control, and adapting to rapid technological change. It also challenges traditional concepts of authenticity, authorship, and originality, requiring ethical, explainable, context-aware results and ongoing long-term maintenance. | Technical/Operational Risks; Ethical/Philosophical Risks |
6 | [39] | AI at museums like MoMA, the Broad, and AIC analyzes visitor data to optimize exhibitions, improve ticket distribution, and boost engagement. | Cultural/economic sustainability | Operational Efficiency | Visitor Management; Experience Optimization | Data Analytics; Predictive Modeling | ||
7 | [70] | AI uncovers surprising links between unrelated artworks, broadening perspectives and deepening understanding of collections. | Cultural sustainability | Collection management | Conceptual Exploration; Collection Interpretation; Knowledge Discovery | CV; Pattern Recognition; Similarity Analysis | Challenges in AI-driven art interpretation include frequent misclassification, limited contextual and historical understanding, tension with curatorial authority due to disparities between human and AI perspectives, and disruption of traditional notions of artistic intent and expertise. | Technical Risks; Ethical/Philosophical Risks |
8 | [83] | The Museum of Tomorrow’s IRIS+ system uses AI to personalize visitor interactions, promote social and environmental initiatives, enhance accessibility, and continually improve engagement through data analysis, for more tailored experiences. | Social/environmental sustainability | Visitor Experience | Experience Personalization; Visitor Engagement | Data Analysis | ||
9 | [72] | AI analyzes a diverse artwork dataset and generates imaginative variations, expanding creative possibilities. Through open data, it fosters global engagement with art via innovative digital tools. | Cultural/social sustainability | Collection management | Conceptual Exploration | Open Data | ||
10 | [54] | AI improves searchability of large image collections by enhancing metadata and optimizing information retrieval. | Cultural sustainability | Collection management | Content Management; Information Retrieval | Metadata Enhancement | Difficulties include managing data ambiguity, ensuring precision, and achieving context-specific customization. | Technical/Operational Risks |
11 | [105] | Anti-recommendation systems promote discovery and serendipity, exposing visitors to diverse content and enriching cultural experiences by reducing echo chambers. | Cultural/social sustainability | Visitor Experience | Knowledge Discovery | Anti-recommendation systems | ||
12 | [12] | AI enhances visitor experiences with personalized recommendations and interactive assistance, while streamlining collection management through clustering and automating repetitive tasks. | Cultural/economic sustainability | Operational Efficiency; Visitor Experience | Strategic Planning; Visitor Engagement | Recommendation systems;, Clustering; Automation | Requires accurate, representative data and clear task definitions; integrating AI into museum workflows remains complex. | Technical/Operational Risks |
13 | [65] | The Met’s Open Access program and public API allow developers and researchers to interact with its collection data, enabling innovations like training CV models for artwork tagging. | Cultural/social/economic sustainability | Collection management | Automated Cataloging (Artwork tagging); Digital Access; Data Sharing | CV; API-based Data Access | Art interpretation subjectivity, limited training data, diverse collections, and gender identification complexity. | Technical Risks |
14 | [63] | AI improves object discoverability and cataloging by enriching metadata and accelerating large dataset analysis, enhancing research efficiency and visual interpretation. | Cultural/economic sustainability | Collection management | Collection Navigation; Digital Curation; Research Enhancement | Data Analysis | Risk of bias (gender, cultural inaccuracies) and offensive outcomes; requires careful monitoring for ethical, accurate AI use in cultural contexts. | Ethical/Social Risks |
15 | [40,41,42] | Integrating AI with MET in museums enhances data analysis, personalizes visitor experiences, optimizes exhibit design, and detects social interactions, delivering insights that boost engagement and streamline operations. | Cultural/social/economic sustainability | Operational Efficiency | Operations Management; Exhibition Optimization; | Data Analysis; Social Interaction Detection | Current eye-tracking systems face technical limits. MET systems struggle with cost and accuracy in dynamic settings. | Technical/Operational Risks |
16 | [36] | AI provides solutions to museum challenges through efficient data analysis, accurate attendance forecasting, and metadata creation. It supports strategic planning in pricing, marketing, and operations, driving audience growth and engagement. Partnerships with tech companies grant access to advanced tools. | Cultural/economic/social sustainability | Operational Efficiency | Strategic Planning (Museum marketing; Audience Development); Visitor Management; Resource Management | Predictive Analytics; Automation | Ethical and governance concerns include questionable practices, brandwashing, and lack of regulation. Data and algorithmic issues involve bias and insufficient training data. Operational challenges require human oversight, mission alignment, transparency, public programs, and balancing commercial goals with scholarship and critical dialogue. Predictive models require continuous retraining; outdated or biased datasets reduce accuracy, as demonstrated by the National Gallery’s visitor forecasting model. | Technical Risks; Operational Risks (e.g., Data and Model Integrity) Ethical/Governance Risks |
17 | [49] | AI uncovers new connections between museum objects, complementing curation and enriching the narrative, while making complex themes accessible to diverse audience and enhancing engagement. | Cultural/social sustainability | Visitor Experience; Operational Efficiency | Exhibition Development (Knowledge Discovery; Curatorial Enhancement; Audience Engagement); AI-Assisted Curation | Network Analysis; Content Analysis; Narrative Interpretation | Balancing human and AI roles alongside AI’s physical limitations. | Technical/Operational Risks; Ethical/Philosophical Risks |
18 | [125] | Integrating AI in smart museums enables intelligent, human-centered displays that boost engagement and accessibility. It streamlines exhibit layout, route planning, and real-time audience analysis for precise artifact presentation. | Cultural/social/economic sustainability | Visitor Experience; Operational Efficiency | Audience Engagement; Exhibition Development; Operations Management | Data Analysis; Predictive Analysis | AI-driven 3D modeling may lack artistic nuance, while optimization algorithms require refinement for real-time precision and fluid interaction. | Technical Risks |
19 | [46] | AI enhances painting and calligraphy authentication by combining hyperspectral imaging with CNNs for faster, more accurate forgery detection. | Cultural/economic sustainability | Operational Efficiency; | Art Authentication | Hyperspectral Imaging; CNNs | ||
20 | [34] | AI modernizes visitor experiences through personalization and NLP chatbots, enriches education through interactive storytelling and feedback analysis, and enhances operational efficiency via visitor flow prediction and resource allocation. It supports data-driven decisions, improves knowledge management through integrated learning frameworks, and provides security and behavioral insights via visitor tracking and social interaction mapping. | Cultural/economic sustainability | Operational Efficiency; Visitor Experience | Strategic Planning; Security & Safety; Operational Efficiency; Visitor Engagement; Interactive Education & Learning; | Predictive Analytics/Forecasting; Data Analysis/Data Mining, Behavioral Analytics; NLP Chatbots; | Key challenges include ethical concerns, the need for strategic AI integration, process redesign, financial constraints, staff mindset shifts and skill gaps, and the technical complexity of integrating Big Data, ML, NLP, and neural networks. | Ethical Risks; Implementation/Operational Risks; Cultural Risks |
21 | [13] | AI-powered digital design enables museums to create visually compelling and aesthetically pleasing spaces. AI enhances the interactive experience of museum visitors, allowing them to engage more deeply with the cultural content, creating a more immersive and participatory learning environment. | Cultural/social sustainability | Visitor Experience | Digital Design; Interactive Engagement; Immersive Experiences; Interactive Education | AI-Powered Digital Design; GenAI | Requires ongoing hardware and technological advancements for optimal performance and integration. | Technical/Operational Risks |
22 | [66] | It helps museum curators improve cultural metadata quality and information retrieval by automating artwork annotation, refining search results, and using semantic reasoning with ML for more accurate predictions. | Cultural/economic sustainability | Collection management | Automated Cataloging; Curatorial Enhancement; Search Optimization; Knowledge discovery | ML; Semantic Reasoning; Semantic Search; Automation | Challenges include ensuring annotation accuracy and efficiency, limitations of iconographic thesauruses for diverse artworks, difficulties in applying ML algorithms to art collections, and complexities in integrating semantic and visual data. | Technical/Operational Risks |
23 | [47] | AI-generated “probability maps” improve art authentication by detecting forgeries and attributing works accurately, using CNN technology for precise visual pattern and brushstroke analysis, enhancing scholarly understanding. | Cultural/economic sustainability | Operational Efficiency | Art Authentication; Research Enhancement | CNNs; AI-generated probability maps, Visual Pattern Analysis/Visual Data Mining | There is a need to combine AI methods with traditional scientific analysis and human expertise, requiring careful and often complex integration. | Technical/Operational Risks |
24 | [78] | In art, AI creates dynamic, data-driven works that explore new perceptions and abstractions, creating novel forms and visuals that push traditional boundaries. | Cultural sustainability | Collection management | Artistic Exploration; Immersive Experiences | GenAI; Data Driven Creation | ||
25 | [59] | AI (ML) systems enable art museums to uncover patterns in cultural data through methods like “distant seeing,” optimize archival resource use, and promote public education and AI literacy by serving as testbeds for diverse audiences. | Cultural/social sustainability | Collection management | Archival Resource Management; Public Educational Literacy | ML; “Distant Seeing” | Challenges include labor exploitation, environmental harm, limited public involvement, and the overwhelming complexity of AI that discourages critical understanding and engagement. | Ethical/Socioeconomic Risks; Environmental Risks; Social Risks |
26 | [14] | AI interactive systems, powered by database management, enhance in-depth exhibition design, offer diverse personalized experiences, boost visitor satisfaction, optimize museum management (visitor flow, resource use), and promote cultural value transmission. | Economic/social/cultural sustainability | Operational Efficiency; Visitor Experience | Museum/Operation Management; Exhibition Design; Experience Optimization; Cultural Value Transmission | Database management; AI interactive systems | ||
27 | [38,48] | AI aids in preserving aging and fading artworks, as demonstrated by the Rijksmuseum (e.g., Operation Night Watch) and the Van Gogh Museum. | Cultural economic sustainability | Operational Efficiency | Art Conservation | Neural Networks; Computational Restoration | ||
28 | [55] | AI enhances collection access and discoverability, improves data handling efficiency, and fosters innovative learning and interaction methods. | Social/cultural sustainability | Collection management | Content Management; | ML; Image Recognition; DL; Automated Tagging | AI faces critical concerns including reinforcement of power structures like Eurocentrism and bias, unchecked tech solutionism, knowledge concentration, environmental impacts, and a need for transparency due to hidden labor, biased data, and poor documentation. | Ethical/Socioeconomic Risks; Environmental Risks; Governance Risks |
29 | [131] | AI boosts knowledge discovery by uncovering complex patterns, fuels innovation with advanced data processing, and enriches cultural engagement through new ways to explore archives and art. | Cultural sustainability | Collection Management | Knowledge discovery; Innovation; Research; Cultural Engagement & Exploration | Advanced data processing; Pattern Recognition | Environmental impact covers energy use, carbon footprint, resource extraction, and exploitation. AI embeds biases and ethical concerns reflecting its creators’ values. There’s also a risk of tech solutionism and power concentration (e.g., Silicon Valley), highlighting the need for equity and decolonization. | Environmental Risks; Ethical/Socioeconomic Risks |
30 | [115] | AI enriches visitor experience by sparking creativity, enabling human-AI co-creation, and encouraging public dialogue. | Social/cultural sustainability | Visitor Experience | Experience Enrichment; Co-creation; Public Dialogue Encouragement | GenAI | Ethical issues include training data concerns, missing artist consent and compensation, loss of curatorial control, and GenAI “hallucinations.” | Technical Risks; Ethical/Governance Risks |
31 | [35] | AI improves visitor services, education and outreach, enhances museum experiences, optimizes management and workflows, boosts collection care, and advances research and analysis. | Cultural/social/economic sustainability | Operational Efficiency; Collection Management; Visitor Experience | Operations Management; (Management and Workflow Optimization) Research; Education; Outreach; Visitor Service; | AI systems; AI-powered chatbots; | Unaddressed biases reinforce structural racism, colonialism, and gender inequality; AI-powered chatbots and robots risk replacing curatorial and service staff; and unequal global development leads to dominance by select countries and companies. | Ethical/Socioeconomic Risks |
32 | [15] | AI helps museums strengthen visitor relationships by personalizing experiences, aiding navigation, and providing real-time answers to art-related questions. | Social/cultural/economic sustainability | Visitor Experience | Experience Personalization; Navigation Assistance; Real-time information Provision; Visitor Relationship Strengthening | Underuse of interactive AI leads to one-way social media communication and low user engagement, limiting meaningful visitor interactions. | Implementation/Operational Risks | |
33 | [67] | At Nasjonalmuseet, AI boosts digitization, accessibility, and relevance through semantic search, contextual understanding, advanced image analysis, feedback-driven refinement, and open-source AI. | Cultural/social/economic sustainability | Collection management | Knowledge Discovery; Accessibility Enhancement; Educational Engagement | Semantic Search; Image Analysis | Challenges include content sensitivity, multilingual ambiguities, slow performance, and reliance on commercial AI models misaligned with CH needs. | Technical/Operational Risks; Governance/Socioeconomic Risks |
34 | [45] | AI tools are reshaping fine arts by enabling rapid creation, analysis, classification and transformation of artworks. | Cultural/social/economic sustainability | Operational Efficiency; Collection Management; Visitor Experience | Collection Enhancement; Co-Creation; Art Authentication | GenAI | The use of AI in art raises significant challenges concerning authorship, copyright, and the nature of human creativity. | Ethical/Philosophical Risks |
35 | [20] | AI enhances museum experiences through customization, interactive content, real-time insights, and immersive engagement, while also improving data analytics, digital preservation, security, artwork authentication, curatorial decision-making, conservation tracking, and visitor behavior analysis. | Cultural/social/economic sustainability | Operational Efficiency; Visitor Experience | Digital Preservation; Security Management; Conservation; Curatorial Enhancement; Art Authentication; Audience Engagement; Experience Optimization | AI implementation faces challenges like interpretation difficulties, lack of expertise, restricted data access (due to privacy, security, and quality), high infrastructure costs, privacy concerns, and ethical issues like bias, transparency, and consent. | Technical/Operational Risks; Ethical/Governance Risks | |
36 | [8] | AI-driven personalization enhances visitor engagement and satisfaction, improves brand perception of heritage sites, supports CH preservation, and increases visitor duration. | Cultural/economic sustainability | Operational Efficiency; Visitor Experience | Museum Branding and Marketing; CH Preservation; Visitor Engagement and Satisfaction | AI-driven Personalization | Data privacy and security concerns. | Ethical/Governance Risks |
37 | [25] | AI empowers museums to integrate into digital knowledge cultures, create immersive hybrid experiences, enhance education for critical engagement with AI tools, and advance collection analysis through sophisticated image and context recognition—strengthening their cultural and educational mission. | Cultural/social/economic sustainability | Collection management; Visitor Experience | Digital Curation; Education and Critical AI Literacy; Experience Optimization | Image and Context Recognition; | Ethical concerns (privacy, bias, data accuracy, agency, inclusion), misalignment of AI pace with museum workflows, skepticism and hesitation, loss of contextual data in ML preparation, “hallucinations”, and the need to adapt education and publications for AI tools. | Ethical Risks; Technical/Operational Risks; Socioeconomic/Cultural Risks |
38 | [80] | AI enhances visitor engagement through chatbots and robot critics, automates content creation and recommendations, supports research and analytics for collections, and enables creative content like text-to-image and voice generation. | Cultural/social sustainability | Visitor Experience; Collection management | Visitor Engagement; Research; Co-creation | Chatbots and Robot critics; Recommendation Automation; Text-to-image and voice generation tools. | AI adoption in museums faces resource constraints, algorithmic errors, ownership and copyright issues of AI-generated content, bias amplification, oversimplification, minority erasure, AI “hallucinations”, risks to vulnerable groups (e.g., via geolocation, FRT), and uncertain long-term impacts. | Technical/Operational Risks; Socioeconomic Risks; Ethical/Governance Risks |
39 | [37] | AI optimizes operations and strategy by analyzing visitor behavior, refining exhibition design, managing crowds, allocating resources, and forecasting attendance. It enhances visitor engagement with personalized recommendations and virtual assistants, advances heritage preservation via digitization and reconstruction, expands audience reach by promoting inclusivity and global collaboration, and sustains relevance by driving innovation and addressing public needs. | Cultural/social/economic sustainability | Operational Efficiency; Visitor Experience | Strategic Planning; Visitor Management; Resource Allocation; Conservation; Digital Preservation; Visitor Assistance; Audience Engagement and Personalization; Inclusivity | Visitor Behavior Analysis; Recommendation Systems; Virtual Assistants; Predictive Analytics | Ethical concerns include data privacy, algorithmic bias, and accessibility; integration challenges involve technical barriers, high costs, and the need for skilled staff. | Technical/Operational Risks; Ethical/Governance Risks |
40 | [52] | AI automates metadata tagging, enhances search and discovery, and offers personalized recommendations. It improves accessibility for people with disabilities, supports mindfulness to reduce stress, and fosters engagement by enabling visitor interaction and contribution to exhibits. | Cultural/social sustainability | Collection management; Visitor Experience | Content Management; Knowledge Discovery; Visitor Engagement and Personalization; Accessibility and Inclusion; Wellbeing and Mindfulness Support | Automated Metadata Tagging; Recommendation Systems; Accessibility Tools (e.g., NLP, CV) | Challenges include reliability, biased outputs, privacy concerns, ethical use, need for skilled human oversight, resource demands for AI training, scarce in-house expertise, and high implementation costs. | Technical/Operational Risks; Ethical/Governance Risks |
41 | [3] | AI transforms collection management and experience design, personalizes visitor journeys, and preserves cultural treasures via advanced digitization. It boosts engagement, streamlines operations, promotes inclusivity, and reinforces museums’ roles as stewards of knowledge, culture, and education. | Cultural/social sustainability | Operational Efficiency; Collection management; Visitor Experience | Museum Management; Digital Preservation; Visitor Engagement; Inclusivity; Knowledge and Cultural Stewardship | Advanced Digitalization; Personalization Systems; Interactive Engagement Tools | Ethical concerns include biases, transparency, accountability, and privacy, with implications for human rights, dignity, cultural values, and social responsibility. There are risks of reinforcing inequalities or distorting cultural representation, highlighting the need for robust ethical frameworks. | Ethical/Social Risks; Governance Risks |
42 | [126] | AI personalizes online experiences, boosts interactivity through gamification, AR/3D, and simulations, improves accessibility with image recognition and multilingual support, enhances artistic design, deepens educational storytelling, and drives data-informed curation. | Cultural/social sustainability | Visitor Experience | Experience Optimization; Digital Curation; Educational and Interpretive Storytelling; Artistic and Curatorial Support | AI personalization algorithms; Gamification; Image Recognition; Multilingual support systems | Data privacy concerns (e.g., GDPR compliance in the British Museum case), bias in narratives requiring adaptability, and ethical responsibility in AI deployment through strategic oversight. | Ethical/Social Risks; Governance Risks |
43 | [129] | AI transforms museum collection management and visitor experiences by enhancing accessibility and personalization, optimizing operations, preserving CH, ensuring ongoing relevance and innovation, and fostering critical public dialogue while enriching educational and cultural engagement. | Cultural/social/economic sustainability | Operational Efficiency; Collection Management; Visitor Experience | Operations Optimization; CH Preservation; Accessibility and Personalization; Critical Public Dialogue; Educational and Cultural Engagement | ML; Data Analytics | Implementing AI in museums faces challenges including skepticism about its necessity and impact, operational and ethical issues such as bias, lack of transparency, overstimulation, inclusivity paradoxes, fear rooted in low AI literacy and concerns over replacing human expertise, and limited research on AI’s actual benefits and risks, which may impede effective adoption and competitive advantage. | Ethical/Governance Risks; Social/Cultural Risks; Operational/Strategic Risks |
44 | [17] | AI-powered Automatic Exhibition Guide Systems provide personalized audio-visual guides on mobile devices, boosting visitor engagement. | Cultural/social sustainability | Visitor Experience | Personalized guidance; Engagement | AI-powered guide systems; Mobile device integration | High costs and ongoing maintenance requirements. | Operational/Strategic Risks |
45 | [9] | Enhances digital storytelling and online visitor experiences, and supports collection management. | Cultural sustainability | Collection Management; Visitor Experience | Digital storytelling; Online Visitor Experiences; | AI-driven tools | Challenges include data privacy, algorithmic bias, historical data accuracy, reliance on funding and digitization policies, limited regional adoption, and the need for qualitative, longitudinal research. | Ethical/Governance Risks; Technical Risks; Operational/Strategic Risks |
46 | [50,51,53] | AI enables algorithmic curation and content generation. It produces original artworks and interactive experiences. | Cultural/social sustainability | Operational Efficiency | Algorithmic Curation; Content Generation | GenAI | AI-driven curation lacks distinct curatorial voice and risks undermining authenticity and creativity. Human expertise remains irreplaceable. | Ethical/Philosophical Risks; Socioeconomic/Cultural Risks |
47 | [68,69] | AI uncovers hidden connections in large visual archives, linking artworks across time, culture, and exhibitions for research and visitor engagement. | Cultural/social sustainability | Collection Management | Cross-collection Analysis | Pattern Recognition, CV, ML | ||
48 | [74] | AI enables interactive co-creation by transforming artwork images into AI-generated versions from alt text, offering visitors playful engagement and critical reflection. | Cultural/social sustainability | Collection Management | Artistic Reinterpretation | GenAI | ||
49 | [134] | AI enhances accessibility and inclusion, advances preservation, and supports creative production. Using ML, CV, and GenAI, it personalizes experiences, restores artifacts, and automates museum functions. | Cultural/social/economic sustainability | Operational Efficiency; Collection Management; Visitor Experience | CH Preservation; Conservation; Accessibility; Inclusion; Creative production; Experience Personalization | ML; CV; GenAI | AI presents ethical and philosophical challenges to CH, including undermined authenticity, biased interpretation, and contested authorship. It also raises the risk that digitization could be used to justify physical destruction. | Ethical/Philosophical Risks |
50 | AI-powered Chatbots [84,85,87,88,90,91,92,95,97,98,99,109,110,111,112,113,114] | AI chatbots enhance visitor accessibility, engagement, and satisfaction through personalized, on-demand assistance. They offer real-time support for wayfinding, exhibitions, and services, integrate gamification, and provide deeper historical insights. Supporting educational goals, they blend learning with entertainment, while virtual conversations with historical figures create immersive, emotional, and cognitive experiences. | Cultural/social sustainability | Visitor Experience | Digital Storytelling; Education; Interactive On-site Guidance; Visitor Services; Audience Engagement | AI Chatbots; Conversational AI; | Concerns include understanding diverse queries, budget constraints, limited human-like comprehension and contextual sensitivity, lack of full accessibility in one-size-fits-all solutions, privacy issues, and AI output bias. | Technical Risks; Operational/Strategic Risks; Ethical/Governance Risks |
51 | AI-based Recommendation & Personalization Systems [96,100,101,102,103,104,105,106,107,108] | AI enhances visitor experience through personalized, real-time recommendations and interactive tools. It also boosts digital retail, on-site engagement, and promotes serendipitous discovery by introducing users to new content and exhibits. | Economic/cultural/social sustainability | Visitor Experience | Digital Retail; Navigation Assistance; Personalized Tours; Educational Storytelling; On-site Visitor Experience Enhancement | AI-driven recommendation systems; Anti-recommendation Systems, Data Analytics; User Profile | AI implementation faces challenges including high costs, reliability, transparency, data privacy, bias, cultural context understanding, art misinterpretation, and over-reliance on AI. | Operational/Strategic Risks; Technical Risks; Ethical/Governance Risks |
52 | AI-based Immersive & Interactive Experiences [109,110,111,112,113,114] | AI-powered interactive museum implementations enrich visitor experiences with dynamic, co-created content tailored to individual preferences, empowering visitors. They turn static exhibits into immersive, multisensory interactions that inspire creativity, motivate participation, and deepen emotional and cognitive engagement. | Cultural/social sustainability | Visitor Experience | Cultural Mediation; Co-creation; Visitor Engagement; Artistic Expression; Collection Exploration; Education; Immersive Storytelling; | GenAI; ML; CV; Avatars/Deepflakes; Text-to-image/voice; Image Recognition; Soundscapes | AI implementation faces challenges including high costs, reliability, transparency, data privacy, bias, cultural context understanding, art misinterpretation, and over-reliance on AI. | Operational/Strategic Risks; Technical Risks; Ethical/Governance Risks |
53 | AI-based Accessibility & Inclusion Tools [115,116,117,118,119,120,121,122,123,124] | AI revolutionizes online museum experiences by enhancing educational outreach and making exhibits more engaging and accessible. | Cultural/social sustainability | Visitor Experience | Educational Outreach; Accessibility; Content Customiazation | Adaptive Interfaces; Multilingual Support; ML; Sensory Technologies (haptics) |
No | Enhanced Museum Areas | Key Functions | References |
---|---|---|---|
1 | Strategic, Administrative & Institutional Management | Strategic Planning | [12,34,36,37] |
Operations (e.g., workflow) Optimization | [3,14,34,35,40,41,42,125,129] | ||
Resource Management & Allocation | [32,36,37] | ||
Museum Marketing (Branding, Audience Development) | [8,32,36] | ||
2 | Visitor Management & Exhibition Development | Visitor Experience Optimization | [20,32,36,37,39] |
Exhibition Design | [14,37,40,41,42,49,125] | ||
Security & Safety Management | [20,34] | ||
3 | Scientific Research & Curatorial Innovation | Scientific Research | [35,43,44] |
Art Authentication | [20,45,46,47] | ||
AI-Assisted/Algorithmic Curation | [20,49,50,51,53] | ||
Knowledge Discovery | [49] | ||
4 | Collections Care & Preservation | Art Conservation | [20,37,38,48,129,130] |
Digital Preservation | [3,20,37] | ||
CH Preservation | [3,8,35,129,130] |
No | Enhanced Museum Areas | Key Functions | References |
---|---|---|---|
1 | Cataloging & Interpretation | Metadata Enhancement & Automated Cataloging | [32,52,54,55,64,65,66,80] |
Content Management & Interpretation | [59,63,70,131] | ||
2 | Collection Access & Navigation | Inclusive Digital Access & Collection Navigation | [3,64,65,67,130] |
Search & Information Retrieval Optimization | [52,54,55,63,66] | ||
Knowledge Discovery | [66,68,69,70,80,131] | ||
3 | Creative/Artistic & Conceptual Exploration | Creative Exploration | [45,72] |
Artistic Production | [76,78,130] | ||
Conceptual Exploration | [70] | ||
4 | Public Engagement & Cultural Stewardship | Innovative Public Education & Outreach | [25,35,55,59,64,68,69,72,129,131] |
Data Sharing | [65,67] | ||
Cultural Stewardship | [3,68,69,129] | ||
Co-creation | [65,74] |
No | Enhanced Museum Areas | Key Functions | References |
---|---|---|---|
1 | AI-powered Chatbots & Virtual Assistants | Visitor Assistance & Navigation | [15,80,83,84,85,96,97] |
Real-time Information Provision | [15,20,34,86,89,90,91] | ||
Visitor Relationship Strengthening | [15,98,99] | ||
2 | AI-based Recommendation & Personalization Systems | Personalized Experiences & Tours | [3,17,83,84,85,96,103,104,106,107,108] |
Content Recommendation & Customization | [8,20,49,52,80,103,104,105,129] | ||
Digital Retail & E-commerce Guidance | [100,101,102] | ||
3 | AI-driven Immersive & Interactive Experiences | Interactive & Immersive Learning | [13,14,20,25,113,114,123,124] |
Interactive Engagement & Co-creation | [52,80,81,83,109,115,116,122,125,126,130] | ||
Digital Storytelling & On-site Experiences | [9,34,126] | ||
4 | AI-enhanced Accessibility & Inclusion Tools | Accessibility & Inclusion Support | [3,37,52,125,126,127,128,130] |
Wellbeing & Mindfulness Assistance | [52] | ||
Educational & Cultural Engagement | [35,120,129] | ||
Critical AI Literacy & Public Dialogue | [25,83,115,129] |
No | Challenges/Risks | Risk Areas | References |
---|---|---|---|
1 | Technical & Operational Risks | Technical limits: accuracy, reliability, cultural/contextual gaps, misclassification, oversimplification, GenAI hallucinations | [25,34,37,40,41,42,43,44,49,52,65,66,70,76,80,92,125] |
Data integrity issues: limited/biased datasets, ambiguity, content sensitivity, art interpretation subjectivity | [9,12,20,25,34,36,37,52,54,55,65,66,67] | ||
High infrastructure and maintenance costs; resource constraints, training complexity, scarcity of skilled staff, staff mindset & skill gaps | [17,20,32,34,37,52,80] | ||
2 | Ethical, Philosophical & Governance Risks | Data privacy & security concerns (GDPR compliance, geolocation risks, FRT misuse). Risks for vulnerable groups. | [3,8,9,20,37] |
Bias amplification (e.g., racism, colonialism, gender inequality) & discrimination, offensive outcomes, narrative distortion | [3,9,25,35,37,52,55,63,80,126] | ||
Transparency, consent & compensation issues, accountability, oversight loss, human rights misalignment, brandwashing, weak regulation, curatorial voice and creativity risks. | [3,9,20,25,36,45,50,51,52,53,55,76,80,115,126,130] | ||
3 | Socioeconomic & Cultural Risks | Funding dependency. Tension between commercial goals and scholarship. | [9,36,67] |
Labor exploitation, hidden/underpaid work. Power imbalances, minority erasure, unequal global AI dominance. | [35,55,59,80,130] | ||
Limited public involvement, discouraging complexity. | [59] | ||
Human Workforce Impact: staff replacement risk, AI over-reliance, sceptisism, fear/resistance. | [35,80,129,130] | ||
Underuse of interactive AI leading to low engagement and one-way communication | [15] | ||
4 | Environmental Risks | Environmental impacts: energy use, carbon footprint, resource extraction. | [55,59] |
References
- Tang, X.; Li, X.; Ding, Y.; Song, M.; Bu, Y. The Pace of Artificial Intelligence Innovations: Speed, Talent, and Trial-and-Error. J. Informetr. 2020, 14, 101094. [Google Scholar] [CrossRef]
- Russell, S.; Norvig, P. Artificial intelligence. In The Stanford Encyclopedia of Philosophy; (Fall 2021 Edition); Zalta, E.N., Nodelman, U., Eds.; Metaphysics Research Lab, Stanford University: Stanford, CA, USA, 2021; Available online: https://plato.stanford.edu/entries/artificial-intelligence/ (accessed on 24 March 2025).
- Siri, A. Emerging Trends and Future Directions in Artificial Intelligence for Museums: A Comprehensive Bibliometric Analysis Based on Scopus (1983–2024). Geopolitical. Soc. Secur. Freedom J. 2024, 7, 20–38. [Google Scholar] [CrossRef]
- Mossavar-Rahmani, F.; Zohuri, B. ChatGPT and beyond the Next Generation of AI Evolution (A Communication). J. Energy Power Eng. 2024, 18, 146–154. [Google Scholar] [CrossRef]
- PwC. A Decade of Digital: Keeping Pace with Transformation. Global Digital IQ Survey; 2017. Available online: https://www.pwc.com/ee/et/publications/pub/pwc-digital-iq-report.pdf (accessed on 10 March 2025).
- Qin, Y.; Xu, Z.; Wang, X.; Skare, M. Artificial Intelligence and Economic Development: An Evolutionary Investigation and Systematic Review. J. Knowl. Econ. 2023, 15, 1736–1770. [Google Scholar] [CrossRef]
- Singh, A.; Kanaujia, A.; Singh, V.K.; Vinuesa, R. Artificial. intelligence for Sustainable Development Goals: Bibliometric patterns and concept evolution trajectories. Sustain. Dev. 2023, 32, 724–754. [Google Scholar] [CrossRef]
- Saihood, G.S.W.; Haddad, A.T.H.; Eyada, F. Personalized Experiences Within Heritage Buildings: Leveraging AI For Enhanced Visitor Engagement. In Proceedings of the 2023 16th International Conference on Developments in eSystems Engineering (DeSE), Istanbul, Turkiye, 18–20 December 2023; pp. 474–479. [Google Scholar] [CrossRef]
- Kiourexidou, M.; Stamou, S. Interactive. Heritage: The Role of Artificial Intelligence in Digital Museums. Electronics 2025, 14, 1884. [Google Scholar] [CrossRef]
- Huang, M.-H.; Rust, R.T. Artificial. Intelligence in Service. J. Serv. Res. 2018, 21, 155–172. [Google Scholar] [CrossRef]
- Nisiotis, L.; Alboul, L. Initial Evaluation of an Intelligent Virtual Museum Prototype Powered by AI, XR and Robots. In International Conference on Augmented Reality, Virtual Reality and Computer Graphics; Lecture Notes in Computer Science: Cham, Switzerland, 2021; pp. 290–305. [Google Scholar] [CrossRef]
- Summers, K. Magical Machinery? What AI Can Do for Museums. American Alliance of Museums. 2019. Available online: https://www.aam-us.org/2019/05/03/magical-machinery-what-ai-can-do-for-museums/ (accessed on 12 March 2025).
- Wang, B. Digital. design of Smart Museum based on Artificial Intelligence. Mob. Inf. Syst. 2021, 2021, 1–13. [Google Scholar] [CrossRef]
- Cai, P.; Zhang, K.; Pan, Y. Application of AI Interactive Device Based on Database Management System in Multidimensional Design of Museum Exhibition Content. Res. Sq. 2023; Preprint. [Google Scholar] [CrossRef]
- Longo, M.C.; Faraci, R. Next-Generation. Museum: A Metaverse Journey into the Culture. Sinergie Ital. J. Manag. 2023, 41, 147–176. [Google Scholar] [CrossRef]
- Huang, M.-H.; Rust, R.T.A. strategic framework for artificial intelligence in marketing. J. Acad. Mark. Sci. 2020, 49, 30–50. [Google Scholar] [CrossRef]
- Huang, P.-C.; Li, I.-C.; Wang, C.-Y.; Shih, C.-H.; Srinivaas, M.; Yang, W.-T.; Kao, C.-F.; Su, T.-J. Integration. of Artificial Intelligence in Art Preservation and Exhibition Spaces. Appl. Sci. 2025, 15, 562. [Google Scholar] [CrossRef]
- Villaespesa, E.; Murphy, O. This is not an apple! Benefits and challenges of applying computer vision to museum collections. Mus. Manag. Curatorship 2021, 36, 362–383. [Google Scholar] [CrossRef]
- Cetinic, E.; She, J. Understanding and Creating Art with AI: Review and Outlook. ACM Trans. Multimed. Comput. Commun. Appl. (TOMM) 2021, 18, 1–22. [Google Scholar] [CrossRef]
- Rani, S.; Dong, J.; Dhaneshwar, S.; Siyanda, X.; Prabhat, R.S. Exploring the Potential of Artificial Intelligence and Computing Technologies in Art Museums. ITM Web Conf. 2023, 53, 01004. [Google Scholar] [CrossRef]
- Beckett, L. World’s First AI Art Museum to Explore ‘Creative Potential of Machines’ in LA. The Guardian. 2024. Available online: https://www.theguardian.com/us-news/2024/sep/25/ai-art-museum-los-angeles-dataland (accessed on 10 March 2025).
- Oxford English Dictionary (OED), s.v. Artificial Intelligence; OED Online; Oxford University Press: Oxford, UK, 2023. [Google Scholar] [CrossRef]
- Sheikh, H.; Prins, C.; Schrijvers, E. Artificial Intelligence: Definition and Background. In Mission AI. Research for Policy; Springer: Cham, Switzerland, 2023; pp. 25–37. [Google Scholar] [CrossRef]
- HLEG High-Level Expert Group on Artificial Intelligence. A Definition of AI: Main Capabilities and Scientific Disciplines. European Commission. 2019. Available online: https://ec.europa.eu/newsroom/dae/document.cfm?doc_id=56341 (accessed on 10 March 2025).
- Thiel, S. Managing AI Developing Strategic and Ethical Guidelines for Museums. In AI in Museums. Reflections, Perspectives and Applications; Thiel, S., Bernhardt, J., Eds.; (Edition Museum 74); Transcript: Bielefeld, Germany, 2023; pp. 83–98. [Google Scholar] [CrossRef]
- Samuel, A. Some Studies in Machine Learning Using the Game of Checkers. IBM J. 1959, 3, 210–229. Available online: https://ieeexplore.ieee.org/document/5392560 (accessed on 16 March 2025). [CrossRef]
- Koza, J.R.; Bennett, F.H.; Andre, D.; Keane, M.A. Automated Design of Both the Topology and Sizing of Analog Electrical Circuits Using Genetic Programming. In Artificial Intelligence in Design ’96; Gero, J.S., Sudweeks, F., Eds.; Springer: Dordrecht, The Netherlands, 1996. [Google Scholar] [CrossRef]
- Avlonitou, C.; Papadaki, E. AI: An Active and Innovative Tool for Artistic Creation. Arts 2025, 14, 52. [Google Scholar] [CrossRef]
- Cao, Y.; Li, S.; Liu, Y.; Yan, Z.; Dai, Y.; Yu, P.S.; Sun, L. A Comprehensive Survey of AI-Generated Content (AIGC): A History of Generative AI from GAN to ChatGPT. arXiv 2023. [Google Scholar] [CrossRef]
- Zao-Sanders, M. Generative AI: How People Are Really Using Gen AI in 2025. Harvard Business Review. 2025. Available online: https://hbr.org/2025/04/how-people-are-really-using-gen-ai-in-2025 (accessed on 30 April 2025).
- Ao, X.; Du, S.; Tian, X. The application status and development trends of intelligent voice recognition systems in museums. In Proceedings of the 3rd International Conference on Artificial Intelligence, Big Data and Algorithms; Grigoras, G., Lorenz, P., Eds.; (CAIBDA 2023); IOS Press: Amsterdam, The Netherlands, 2023; pp. 103–112. [Google Scholar] [CrossRef]
- Ciecko, B. Examining the Impact of Artificial Intelligence in Museums. MW17: MW. 2017. Available online: http://mw17.mwconf.org/paper/exploring-artificial-intelligence-in-museums/ (accessed on 10 March 2025).
- Maerten, A.-S.; Soydaner, D. From paintbrush to pixel: A review of deep neural networks in AI-generated art. arXiv 2023. [Google Scholar] [CrossRef]
- Vidu, C.; Zbuchea, A.; Pinzaru, F. Old meets new: Integrating Artificial Intelligence in museums’ management practices. Strategica. Shap. Future Bus. Econ. 2021, 9, 830–844. Available online: https://strategica-conference.ro/wp-content/uploads/2022/04/63-1.pdf (accessed on 10 March 2025).
- Hufschmidt, I. Troubleshoot? A Global Mapping of AI in Museums. In AI in Museums. Reflections, Perspectives and Applications; Thiel, S., Bernhardt, J., Eds.; (Edition Museum 74); Transcript: Bielefeld, Germany, 2023; pp. 131–149. [Google Scholar] [CrossRef]
- Villaespesa, E.; Murphy, O. The Museums + AI Network—AI: A Museum Planning Toolkit; Goldsmiths, University of London: London, UK, 2020. [Google Scholar] [CrossRef]
- Falola, T. Leveraging Artificial Intelligence and Data Analytics for Enhancing museum experiences: Exploring historical narratives, visitor engagement, and digital transformation in the age of innovation. Int. Res. J. Mod. Eng. Technol. Sci. 2024, 6, 4221–4236. [Google Scholar] [CrossRef]
- Consultancy.eu. AI Tool Helps Van Gogh Museum Sieve Through Visitor Feedback. 2023. Available online: https://www.consultancy.eu/news/9635/ai-tool-helps-van-gogh-museum-sieve-through-visitor-feedback?utm_source (accessed on 14 March 2025).
- Levere, J.L. Artificial Intelligence, Like a Robot, Enhances Museum Experiences. New York Times. 2018. Available online: https://www.nytimes.com/2018/10/25/arts/artificial-intelligence-museums.html (accessed on 10 March 2025).
- Santini, T.; Brinkmann, H.; Reitstätter, L.; Leder, H.; Rosenberg, R.; Rosenstiel, W.; Kasneci, E. The art of pervasive eye tracking: Unconstrained eye tracking in the Austrian Gallery Belvedere. In Proceedings of the 7th Workshop on Pervasive Eye Tracking and Mobile Eye-Based Interaction (PETMEI ’18); Association for Computing Machinery: New York, NY, USA, 2018; Article 5; pp. 1–8. [Google Scholar] [CrossRef]
- Garbutt, M.; East, S.; Spehar, B.; Estrada-Gonzalez, V.; Carson-Ewart, B.; Touma, J. The. embodied gaze: Exploring applications for Mobile Eye Tracking in the art museum. Visit. Stud. 2020, 23, 82–100. [Google Scholar] [CrossRef]
- Reitstätter, L.; Brinkmann, H.; Santini, T.; Specker, E.; Dare, Z.; Bakondi, F.; Miscená, A.; Kasneci, E.; Leder, H.; Rosenberg, R. The Display Makes a Difference: A Mobile Eye Tracking Study on the Perception of Art before and after a Museum’s Rearrangement. J. Eye Mov. Res. 2020, 13, 1–29. [Google Scholar] [CrossRef]
- Srinivasan, R.; Rudolph, C.; Roy-Chowdhury, A.K. Computerized. Face Recognition in Renaissance Portrait Art: A quantitative measure for identifying uncertain subjects in ancient portraits. IEEE Signal Process. Mag. 2015, 32, 85–94. [Google Scholar] [CrossRef]
- Smith, R.P. How Artificial Intelligence Could Revolutionize Museum Research. Smithsonian Magazine. 2017. Available online: https://www.smithsonianmag.com/smithsonian-institution/how-artificial-intelligence-could-revolutionize-museum-research-180967065/ (accessed on 10 March 2025).
- Oksanen, A.; Cvetkovic, A.; Akin, N.; Latikka, R.; Bergdahl, J.; Chen, Y.; Savela, N. Artificial. intelligence in fine arts: A systematic review of empirical research. Comput. Hum. Behav. Artif. Hum. 2023, 1, 100004. [Google Scholar] [CrossRef]
- Tang, X.; Zhang, P.; Du, J.; Xu, Z. Painting. and calligraphy identification method based on hyperspectral imaging and convolution neural network. Spectrosc. Lett. 2021, 54, 645–664. [Google Scholar] [CrossRef]
- Frank, S.J.; Frank, A.M. Complementing. connoisseurship with artificial intelligence. Curator Mus. J. 2022, 65, 835–868. [Google Scholar] [CrossRef]
- Rijksmuseum. Rijksmuseum Publishes 717-Gigapixel Photograph of “The Night Watch”. 2022. Available online: https://www.rijksmuseum.nl/en/press/press-releases/rijksmuseum-publishes-717-gigapixel-photograph-of-the-night-watch (accessed on 24 March 2025).
- Engdahl, E.; Past Forward. Activatint the Henry Ford Archive of Innovation: A Table of Digital Connections. The Henry Ford Website. 2021. Available online: https://www.thehenryford.org/explore/blog/a-table-of-digital-connections (accessed on 17 March 2025).
- Ohm, T. Algorithmic exhibition-making. Curating with networks and word embeddings. In AI in Museums. Reflections, Perspectives and Applications; Thiel, S., Bernhardt, J., Eds.; (Edition Museum 74); Transcript: Bielefeld, Germany, 2023; pp. 209–215. [Google Scholar] [CrossRef]
- Nasher Museum. Behind the Scenes of an AI-generated Exhibition. 2023. Available online: https://nasher.duke.edu/stories/behind-the-scenes-of-an-ai-generated-exhibition/ (accessed on 14 March 2025).
- Osterman, M. Dreaming of AI: Transforming Museum Experiences. BPOC’s Website [Video]. Youtube. 2024. Available online: https://www.youtube.com/watch?v=yATltB9mjAw (accessed on 16 March 2025).
- Rogers, J. AI Art Show Shakes up Perceptions of Art and Technology. University of Miami. 2024. Available online: https://news.miami.edu/as/stories/2024/04/ai-art-show-shakes-up-perceptions-of-art-and-technology.html (accessed on 17 March 2025).
- Engel, C.; Mangiafico, P.; Issavi, J.; Lukas, D. Computer vision and image recognition in archaeology. In Proceedings of the Conference on Artificial Intelligence for Data Discovery and Reuse (AIDR ’19); Association for Computing Machinery: New York, NY, USA, 2019; Article 5; pp. 1–4. [Google Scholar] [CrossRef]
- Fuchsgruber, L. Dead End or Way Out? Generating Critical information about painting collections with AI. In AI in Museums. Reflections, Perspectives and Applications; Thiel, S., Bernhardt, J., Eds.; (Edition Museum 74); Transcript: Bielefeld, Germany, 2023; pp. 65–72. [Google Scholar] [CrossRef]
- LeCun, Y.; Bengio, Y.; Hinton, G. Deep learning. Nature 2015, 521, 436–444. [Google Scholar] [CrossRef] [PubMed]
- Khanam, R.; Hussain, M.; Hill, R.; Allen, P.A. Comprehensive Review of Convolutional Neural Networks for Defect Detection in Industrial Applications. IEEE Access 2024, 12, 94250–94295. [Google Scholar] [CrossRef]
- Wen, J.; Ma, B. Enhancing museum experience through deep learning and multimedia technology. Heliyon 2024, 10, e32706. [Google Scholar] [CrossRef] [PubMed]
- Bunz, M. The Role of Culture in the Intelligence of AI. In AI in Museums. Reflections, Perspectives and Applications; Thiel, S., Bernhardt, J., Eds.; (Edition Museum 74); Transcript: Bielefeld, Germany, 2023; pp. 23–29. [Google Scholar] [CrossRef]
- Boztas, S. Rijksmuseum Launches AI Tool to Help Make Connections in 800,000-Strong Collection. The “Art Explorer” Project Allows the Dutch Museum’s Vast Holdings to Be More Searchable. The Art Newspaper. 2024. Available online: https://www.theartnewspaper.com/2024/11/29/rijksmuseum-takes-first-steps-in-ai-to-help-make-connections-in-800000-strong-collection (accessed on 30 March 2025).
- Rijksmuseum. Art Explorer. 2025. Available online: https://www.rijksmuseum.nl/nl/collectie/kunstverkenner (accessed on 24 March 2025).
- Harvard Art Museums. Explore. AI at Harvard Art Museums. 2025. Available online: https://ai.harvardartmuseums.org/explore (accessed on 31 March 2025).
- Ciecko, B. AI Sees What? The Good, the Bad, and the Ugly of Machine Vision for Museum Collections. MW20:MW2020. 2020. Available online: https://mw20.museweb.net/paper/ai-sees-what-the-good-the-bad-and-the-ugly-of-machine-vision-for-museum-collections/ (accessed on 12 March 2025).
- Robinson, S. When Art Meets Big Data: Analyzing 200,000 Items from The Met Collection in BigQuery. 2017. Available online: https://cloud.google.com/blog/products/gcp/when-art-meets-big-data-analyzing-200000-items-from-the-met-collection-in-bigquery (accessed on 16 March 2025).
- Choi, J. Engaging the Data Science Community with Met Open Access API. 2020. Available online: https://www.metmuseum.org/perspectives/met-api-computer-learning (accessed on 10 March 2025).
- Bobasheva, A.; Gandon, F.; Precioso, F. Learning. and reasoning for cultural metadata quality: Coupling symbolic AI and machine learning over a semantic web knowledge graph to support museum curators in improving the quality of cultural metadata and Information Retrieval. J. Comput. Cult. Herit. 2022, 15, 1–23. [Google Scholar] [CrossRef]
- Nasjonalmuseet. Semantic Search in an Online Collection. Nasjonalmuseet Beta. 2023. Available online: https://beta.nasjonalmuseet.no/2023/08/add-semantic-search-to-a-online-collection/ (accessed on 17 March 2025).
- Barandy, K. MIT Develops MosAIc Algorithm to Find Hidden Connections Between Art Across Cultures. 2020. Available online: https://www.designboom.com/art/mit-csail-mosaic-algorithm-art-hidden-connections-08-10-2020/ (accessed on 8 March 2025).
- MoMA (n.d.). Identifying Art Through Machine Learning. The Museum of Modern Art. Available online: https://www.moma.org/calendar/exhibitions/history/identifying-art (accessed on 15 March 2025).
- Jones, B. Computers Saw Jesus, Graffiti, and Selfies in This Art, and Critics Were Floored. Digital Trends. 2018. Available online: https://www.digitaltrends.com/computing/philadelphia-art-gallery-the-barnes-foundation-uses-machine-learning/ (accessed on 12 March 2025).
- Fenstermaker, W. How Artificial Intelligence Sees Art History. 2019. Available online: https://www.metmuseum.org/perspectives/articles/2019/2/artificial-intelligence-machine-learning-art-authorship (accessed on 10 March 2025).
- Kessler, M. The Met x Microsoft x MIT:A Closer Look at the Collaboration. The Met Blog. 2019. Available online: https://www.metmuseum.org/blogs/now-at-the-met/2019/met-microsoft-mit-reveal-event-video (accessed on 10 March 2025).
- Schneider, T. The Gray Market: How the Met’s Artificial Intelligence Initiative Masks the Technology’s Larger Threats (and Other Insights). Artnet News. 2019. Available online: https://news.artnet.com/news/metropolitan-museum-artificial-intelligence-1461730 (accessed on 10 March 2025).
- Burghardt, S. Alt-Ering the Art Institute of Chicago. 2023. Available online: https://blog.cogapp.com/alt-ering-the-art-institute-of-chicago-60317e4b5363 (accessed on 14 March 2025).
- Manovich, L. Avant-Garde as Software. 1999. Available online: https://manovich.net/index.php/projects/avant-garde-as-software (accessed on 1 June 2025).
- Elliott, L. Mario Klingemann. Memories of Passersby I (Companion Version). 2018. Available online: https://daily.xyz/artwork/0x123456/2?originId=10061 (accessed on 16 March 2025).
- Anadol, R. Space. in the Mind of a Machine: Immersive Narratives. Archit. Des. 2022, 92, 28–37. [Google Scholar] [CrossRef]
- MoMA. Refik Anadol on AI, Algorithms, and the Machine as Witness. Magazine Moma. 2022. Available online: https://www.moma.org/magazine/articles/821 (accessed on 15 March 2025).
- Blanco, A.D.; Kroupi, E.; Soria-Frisch, A.; Gazzaley, A.; Anadol, R.; Maiques, A.; Ruffini, G. Exploring the Neural Impact of AI-Generated Art at MoMA: An EEG Study on Refik Anadol’s. Unsupervised OSF Preprints [Preprint]. Unsupervised OSF Prepr, 2024; Preprint. [Google Scholar] [CrossRef]
- Boiano, S.; Borda, A.; Gaia, G.; Di Fraia, G. Ethical AI and Museums: Challenges and new directions. In Proceedings of the EVA London 2024 (EVA 2024), London, UK, 8–12 July 2024. [Google Scholar] [CrossRef]
- Varitimiadis, S.; Kotis, K.I.; Skamagis, A.; Tzortzakakis, A.; Tsekouras, G.E.; Spiliotopoulos, D. Towards implementing an AI chatbot platform for museums. Int. Conf. Cult. Inform. Commun. Media Stud. 2020, 1, 1. [Google Scholar] [CrossRef]
- Merritt, E. IRIS Part Two: How to Embed a Museum’s Personality and Values in AI. American Alliance of Museums. 2018. Available online: https://www.aam-us.org/2018/06/19/iris-part-two-how-to-embed-a-museums-personality-and-values-in-ai/ (accessed on 16 March 2025).
- Morena, D. IRIS+ Part One: Designing + Coding a Museum AI. American Alliance of Museums Website. 2018. Available online: https://www.aam-us.org/2018/06/12/iris-part-one-designing-coding-a-museum-ai/ (accessed on 16 March 2025).
- Noh, Y.-G.; Hong, J.-H. Designing. Reenacted Chatbots to Enhance Museum Experience. Appl. Sci. 2021, 11, 7420. [Google Scholar] [CrossRef]
- Wang, H. Enhancing Art Museum Experience with a Chatbot Tour Guide (Master’s Thesis, KTH Royal Institute of Technology). DiVA Portal. 2024. Available online: https://www.diva-portal.org/smash/get/diva2:1885513/FULLTEXT01.pdf (accessed on 14 March 2025).
- Museums of the City of Paris. Chatbot: Paris Musées Launches a Conversational Interface to Direct Visitors. 2018. Available online: https://www.parismusees.paris.fr/en/news/chatbot-paris-musees-launches-a-conversational-interface-to-direct-visitors (accessed on 10 March 2025).
- Nunez, C. Making an Art Collection Browsable by Voice. 2021. Available online: https://www.amazon.science/latest-news/art-institute-of-chicago-alexa-conversations-art-museum-skill (accessed on 16 March 2025).
- Gerber, K. Tour Akron Art Museum with Dot the Chatbot. 2018. Available online: https://www.theformgroup.com/articles/2018/10/17/tour-akron-art-museum-with-dot-the-chatbot (accessed on 10 March 2025).
- The Voice of Art. IBM Watson Video. Connexis Digital Mentors Channel. [Video]. YouTube. 2018. Available online: https://www.youtube.com/watch?v=ogpv984_60A (accessed on 10 March 2025).
- Cecilia, A. The Voice of Art: IBM Watson Artificial Intelligence at a Brazilian Museum. 2022. Available online: https://anacecilia.digital/en/the-voice-of-art-ibm-watson-artificial-intelligence-at-a-brazilian-museum/ (accessed on 10 March 2025).
- Vicelli, P.; Kunsch, A.K. A Voz da Arte—Projeto de Inteligência Artificial feito em parceria com a IBM. Pinacoteca de São Paulo. 2024. Available online: https://pinacoteca.org.br/blog/bastidores/a-voz-da-arte-o-projeto-de-ia-entre-pina-e-ibm/ (accessed on 16 March 2025).
- Gaia, G.; Boiano, S.; Borda, A. Engaging Museum Visitors with AI: The Case of Chatbots. In Museums and Digital Culture; Giannini, T., Bowen, J., Eds.; Springer Series on Cultural Computing; Springer: Cham, Switzerland, 2019. [Google Scholar] [CrossRef]
- Case Museo Di Milano. (n.d.). Chat Game Nelle Case Museo. Available online: https://casemuseo.it/chat-game-nelle-case-museo/ (accessed on 10 March 2025).
- Ask Mona. Revolutionizing the Museum Experience: The Conversational Agent at, M.N.B.A.Q. 2024. Available online: https://www.askmona.fr/en/article-revolutionizing-the-museum-experience-the-conversational-agent-at-mnbaq (accessed on 12 March 2025).
- Raymond, M.-H. The Growing Use of AI in Museums and Cultural Venues. 2024. Available online: https://iatourisme.com/en/the-growing-use-of-ai-in-museums-and-cultural-venues/ (accessed on 17 March 2025).
- Asharq Al-Awsat. Parisian Museums Use AI, Immersive Tech to Lure Young Audience. 2024. Available online: https://english.aawsat.com/culture/4821701-parisian-museums-use-ai-immersive-tech-lure-young-audience (accessed on 10 March 2025).
- Deakin, T. A Conversational AI Guide at Centre Pompidou. 2022. Available online: https://www.museumnext.com/article/a-conversational-ai-guide-at-centre-pompidou/?utm_source (accessed on 10 March 2025).
- Open, A.I. Collaborating with The Met to Awaken “Sleeping Beauties” with AI. 2024. Available online: https://openai.com/index/the-met-museum/ (accessed on 14 March 2025).
- The Met. Sleeping Beauties: Reawakening Fashion. 2024. Available online: https://chatnataliepotter.metmuseum.org/visit (accessed on 10 March 2025).
- Louvre Shop. (n.d.). Available online: https://boutique.louvre.fr/en/ (accessed on 17 April 2025).
- V&A Shop. Victoria and Albert Museum. 2025. Available online: https://www.vam.ac.uk/shop (accessed on 30 April 2025).
- The MET Store. The Metropolitan Museum of Art. 2025. Available online: https://store.metmuseum.org/ (accessed on 30 April 2025).
- Kosmopoulos, D.; Styliaras, G.A. survey on developing personalized content services in museums. Pervasive Mob. Comput. 2018, 47, 54–77. [Google Scholar] [CrossRef]
- Dossis, M.F.; Kazanidis, I.; Valsamidis, S.I.; Kokkonis, G.; Kontogiannis, S. Proposed open source framework for interactive IoT smart museums. In Proceedings of the 22nd Pan-Hellenic Conference on Informatics (PCI ’18); Association for Computing Machinery: New York, NY, USA, 2018; pp. 294–299. [Google Scholar] [CrossRef]
- Frost, S.; Thomas, M.M.; Forbes, A.G. Art I Don’t Like: An Anti-Recommender System for Visual Art. MW19:MW2019. 2019. Available online: https://mw19.mwconf.org/paper/art-i-dont-like-an-anti-recommender-system-for-visual-art/ (accessed on 15 March 2025).
- TBIH IMAGINES. Media Museum at Sound & Vision. [Video]. YouTube. 2024. Available online: https://www.youtube.com/watch?v=9XTHYKCTXPc (accessed on 17 March 2025).
- SEGD (Society for Experiential Graphic Design). MIT Museum. 2023. Available online: https://segd.org/projects/mit-museum/ (accessed on 17 March 2025).
- Deakin, T. This New Museum in the Netherlands Has Embraced Gamification for Learning. 2023. Available online: https://www.museumnext.com/article/new-museum-gamification-for-learning/?utm (accessed on 10 March 2025).
- Prelević, I.S.; Zehra, Z. Aesthetics of deepfake–Sphere of art and entertainment industry. Facta Univ. Ser. Vis. Arts Music. 2023, 9, 87–100. [Google Scholar] [CrossRef]
- Lee, D. Deepfake Salvador Dalí Takes Selfies with Museum Visitors. It’s Surreal, All Right. 2019. Available online: https://www.theverge.com/2019/5/10/18540953/salvador-dali-lives-deepfake-museum (accessed on 14 March 2025).
- Richardson, J. Art Meets Artificial Intelligence as Museum Resurrects Salvador Dalí. 2019. Available online: https://www.museumnext.com/article/dali-lives-art-meets-artificial-intelligence/ (accessed on 17 March 2025).
- Mihailova, M.T. Dally with Dalí: Deepfake (Inter)faces in the Art Museum. Convergence 2021, 27, 882–898. [Google Scholar] [CrossRef]
- Boucheyras, T. Grâce à L’intelligence Artificielle, Cette Entreprise Permet de Discuter Avec des Personnages Historiques. 2024. Available online: https://france3-regions.franceinfo.fr/grand-est/bas-rhin/strasbourg-0/grace-a-l-intelligence-artificielle-cette-entreprise-permet-de-discuter-avec-des-personnages-historiques-2900885.html (accessed on 17 March 2025).
- Open Culture. “Hello Vincent”: A Generative AI Project Brings Vincent Van Gogh to Life at the Musée D’Orsay. 2024. Available online: https://www.openculture.com/2024/02/hello-vincent.html?utm_source (accessed on 12 March 2025).
- Hofmann, Y.; Preiß, C. Say the Image, Don’t Make It. Empowering human-AI co-creation through the interactive installation Wishing Well. In AI in Museums. Reflections, Perspectives and Applications; Thiel, S., Bernhardt, J., Eds.; (Edition Museum 74); Transcript: Bielefeld, Germany, 2023; pp. 245–255. [Google Scholar] [CrossRef]
- MIT Museum. New MIT Museum Opens to the Public 2 October 2022. Available online: https://mitmuseum.mit.edu/announcements/press-release-september-8-2022 (accessed on 14 March 2025).
- Shi, W. (n.d.) AI: Mind the Gap. Available online: https://shi-weili.com/ai-mind-the-gap (accessed on 14 March 2025).
- Bluecadet (n.d.) Essential, M.I.T. Available online: https://www.bluecadet.com/work/mit-museum (accessed on 14 March 2025).
- Hewitt, D. The MIT Museum’s Collaborative Poetry: Co-Creating Verses with AI. 2023. Available online: https://thenextarchives.com/ideas/the-mit-museums-collaborative-poetry-co-creating-verses-with-ai/ (accessed on 17 March 2025).
- Timeline. Tech That Animates Drawings with AI at Dubai Art Museum. [Video]. YouTube. 2024. Available online: https://www.youtube.com/watch?v=id2ydJUCPes (accessed on 12 March 2025).
- Tathastu Buddy. Revolutionizing Art: Dubai Museum Showcases Stunning AI-Driven Paintings and Animations. Where Creativity Meets Technology: Explore the Future of Art Through AI Innovations. 2024. Available online: https://www.tathastulifestyle.com/tecnology-in-art/revolutionizing-art-dubai-museum-showcases-stunning-ai-driven-paintings-and-animations/ (accessed on 17 March 2025).
- Consultancy.eu. Magnus Helps Van Gogh Museum Launch a WeChat App. 2021. Available online: https://www.consultancy.eu/news/6611/magnus-helps-van-gogh-museum-launch-a-wechat-app (accessed on 14 March 2025).
- Charr, M. How AI and a Superstar DJ are Transforming Visits at the Museum Barberini. 2024. Available online: https://www.museumnext.com/article/how-ai-and-a-superstar-dj-are-transforming-museum-visits-at-the-museum-barberini/ (accessed on 10 March 2025).
- Museum Barberini, Potsdam. The Museum Barberini Celebrates 150 Years of Impressionism. 2025. Available online: https://www.museum-barberini.de/en/mediathek/15875/the-museum-barberini-celebrates-150-years-of-impressionism (accessed on 17 March 2025).
- Sha, Y.; Zhang, S.; Feng, T.; Yang, T. Research. on the intelligent display of cultural relics in smart museums based on intelligently optimized Digital Images. Comput. Intell. Neurosci. 2021, 2021, 7077556. [Google Scholar] [CrossRef]
- Zhao, J.; Yezhova, O. Strategy. of design online museum exhibition contents from the perspective of artificial intelligence. Art Des. 2024, 8, 80–89. [Google Scholar] [CrossRef]
- Barcelona Supercomputing Center (BSC). BSC and Prado Museum Teach AI to View and Interpret Works of Art. 2023. Available online: https://www.bsc.es/news/bsc-news/bsc-and-prado-museum-teach-ai-view-and-interpret-works-art (accessed on 15 March 2025).
- HPC. BSC and Prado Museum Teach AI to View and Interpret Works of Art. 2023. Available online: https://www.hpcwire.com/off-the-wire/bsc-and-prado-museum-teach-ai-to-view-and-interpret-works-of-art/ (accessed on 10 March 2025).
- Derda, I.; Predescu, D. Towards humancentric AI in museums: Practitioners’ perspectives and technology acceptance of visitor-centered AI for value (co-)creation. Mus. Manag. Curatorship 2025, 40, 1–23. [Google Scholar] [CrossRef]
- Hajri, O. The hidden costs of AI. Decolonization from practice back to theory. In AI in Museums. Reflections, Perspectives and Applications; Thiel, S., Bernhardt, J., Eds.; (Edition Museum 74); Transcript: Bielefeld, Germany, 2023; pp. 57–64. [Google Scholar] [CrossRef]
- Grba, D. Deep Else: A Critical Framework for AI Art. Digital 2022, 2, 1–32. [Google Scholar] [CrossRef]
- Gillard, A.; Levy, C.F.; Nannini, L.; Gåtam, N.; King, A.; Tylstedt, B.; Upadhyaya, N. Living with AI–Critical Questions for the Social Sciences and Humanities: Reboot: Ethical AI Through a Behavioral Lens. 2023 WASP-HS Conference. 2024. Available online: https://framerusercontent.com/assets/qfNomBmpxNQfXH00CnehKOk5hH0.pdf (accessed on 15 March 2025).
- Virto, N.R.; López, M.F.B. Robots, artificial intelligence, and service automation to the core: Remastering experiences at museums. In Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality; Ivanov, S., Webster, C., Eds.; Emerald Publishing Limited: Leeds, UK, 2019. [Google Scholar] [CrossRef]
- Tiribelli, S.; Pansoni, S.; Frontoni, E.; Giovanola, B. Ethics. of Artificial Intelligence for Cultural Heritage: Opportunities and Challenges. IEEE Trans. Technol. Soc. 2024, 5, 293–305. [Google Scholar] [CrossRef]
- Sterling, C. Museums after progress. Mus. Soc. Issues 2024, 18, 1–6. [Google Scholar] [CrossRef]
- ICOM-OECD. Culture and Local Development: Maximizing the Impact. Guide for Local Governments, Communities and Museums. 2019. Available online: https://icom.museum/wp-content/uploads/2019/08/ICOM-OECD-GUIDE_EN_FINAL.pdf (accessed on 12 March 2025).
- ICOM. ICOM Approves a New Museum Definition. International Council of Museums. 2022. Available online: https://icom.museum/en/news/icom-approves-a-new-museum-definition/ (accessed on 10 March 2025).
- Cameron, D. The museum, a temple or the forum. In Reinventing the Museum: Historical and Contemporary Perspectives on the Paradigm Shift; Anderson, G., Ed.; Altamira Press: Lanham, MD, USA, 2004; pp. 61–73. Available online: https://www.elmuseotransformador.org/wp-content/uploads/2021/06/The-Museum-A-Temple-or-the-forum.pdf (accessed on 10 March 2025).
- Hite, R.; Childers, G.; Hoffman, J. Cultural-historical activity theory as an integrative model of socioscientific issue based learning in museums using extended reality technologies. Int. J. Sci. Educ. Part B 2024, 2024, 1–6. [Google Scholar] [CrossRef]
- Avlonitou, C.; Papadaki, E.; Kavoura, A. How Smart Can Museums Be? The Role of Cutting-Edge Technologies in Making Modern Museums Smarter. F1000Research 2025, 2025, 480. [Google Scholar] [CrossRef]
- Floridi, L.; Cowls, J.; Beltrametti, M.; Beltrametti, M.; Chatila, R.; Chazerand, P.; Dignum, V.; Luetge, C.; Madelin, R.; Pagallo, U.; et al. AI4People—An Ethical Framework for a Good AI Society: Opportunities, Risks, Principles, and Recommendations. Minds Mach. 2018, 28, 689–707. [Google Scholar] [CrossRef]
- IEEE Global Initiative on Ethics of Autonomous and Intelligent Systems. Ethically Aligned Design: A Vision for Prioritizing Human Well-Being with Autonomous and Intelligent Systems (First Edition). IEEE Standards Association. 2019. Available online: https://standards.ieee.org/content/ieee-standards/en/industry-connections/ec/autonomous-systems.htm (accessed on 30 March 2025).
- Unesco. Ethics of Artificial Intelligence. The Recommendation. 2021. Available online: https://www.unesco.org/en/artificial-intelligence/recommendation-ethics (accessed on 14 March 2025).
- European Parliament. EU AI Act: First Regulation on Artificial Intelligence. 2023. Available online: https://www.europarl.europa.eu/topics/en/article/20230601STO93804/eu-ai-act-first-regulation-on-artificial-intelligence (accessed on 10 March 2025).
- Leslie, D.; Rincón, C.; Briggs, M.; Perini, A.; Jayadeva, S.; Borda, A.; Bennett, S.J.; Burr, C.; Aitken, M.; Katell, M.; et al. AI Fairness in Practice; The Alan Turing Institute: London, UK, 2023. [Google Scholar] [CrossRef]
- MAMuseum Association. Guide An Ethical Approach to, A.I. 2024. Available online: https://www.museumsassociation.org/museums-journal/in-practice/2024/05/guide-an-ethical-approach-to-ai/# (accessed on 17 March 2025).
Disclaimer/Publisher’s Note: The statements, opinions and data contained in all publications are solely those of the individual author(s) and contributor(s) and not of MDPI and/or the editor(s). MDPI and/or the editor(s) disclaim responsibility for any injury to people or property resulting from any ideas, methods, instructions or products referred to in the content. |
© 2025 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
Share and Cite
Avlonitou, C.; Papadaki, E.; Apostolakis, A. A Human–AI Compass for Sustainable Art Museums: Navigating Opportunities and Challenges in Operations, Collections Management, and Visitor Engagement. Heritage 2025, 8, 422. https://doi.org/10.3390/heritage8100422
Avlonitou C, Papadaki E, Apostolakis A. A Human–AI Compass for Sustainable Art Museums: Navigating Opportunities and Challenges in Operations, Collections Management, and Visitor Engagement. Heritage. 2025; 8(10):422. https://doi.org/10.3390/heritage8100422
Chicago/Turabian StyleAvlonitou, Charis, Eirini Papadaki, and Alexandros Apostolakis. 2025. "A Human–AI Compass for Sustainable Art Museums: Navigating Opportunities and Challenges in Operations, Collections Management, and Visitor Engagement" Heritage 8, no. 10: 422. https://doi.org/10.3390/heritage8100422
APA StyleAvlonitou, C., Papadaki, E., & Apostolakis, A. (2025). A Human–AI Compass for Sustainable Art Museums: Navigating Opportunities and Challenges in Operations, Collections Management, and Visitor Engagement. Heritage, 8(10), 422. https://doi.org/10.3390/heritage8100422