Can Skeuomorphic Design Provide a Better Online Banking User Experience for Older Adults?
Abstract
:1. Introduction
2. Previous Work
2.1. Interface Metaphors and Skeuomorphism
“an element of design or structure that serves little or no purpose in an artifact fashioned from new material but was essential to the object made from the original material.”[7]
2.2. Familiarity, Domain Transfer Distance and Intuitive Interaction
2.3. Interfaces for Older Adults
3. System Design
3.1. Preliminary Interviews
3.2. Flat User Interface
3.3. Skeuomorphic User Interface
4. Experimental Evaluation
4.1. Procedure
- To check the balance of a specific account
- To locate a specific transaction on a given date
- To transfer money to another account
- 2 secondary school teachers
- 3 engineers
- 4 homemakers
- 1 childminder
- 3 administrators
- 1 truck driver
- 1 pastor
4.2. Results
4.3. Discussion
P6: I’ve used this sort of stuff before, so I found this quite easy.
P7: I left more comfortable with this one as I found this more simple and straightforward.
P2: I don’t get the point of a chequebook. I hardly write them nowadays.
P9: Before I finished working, we had to stop sending off cheques and just did everything over the computer, it’s a lot quicker than waiting for days.
5. Second Experiment: Younger Adults
5.1. Procedure
5.2. Results
5.3. Discussion
P3: It looks like a game, not a serious application
P12: I don’t think I’ve ever actually had to write a cheque, so I don’t know what’s expected
6. Conclusions and Further Work
Author Contributions
Funding
Acknowledgments
Conflicts of Interest
Abbreviations
UI | User interface |
SUS | System Usability Scale |
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Ellis, A.; Marshall, M.T. Can Skeuomorphic Design Provide a Better Online Banking User Experience for Older Adults? Multimodal Technol. Interact. 2019, 3, 63. https://doi.org/10.3390/mti3030063
Ellis A, Marshall MT. Can Skeuomorphic Design Provide a Better Online Banking User Experience for Older Adults? Multimodal Technologies and Interaction. 2019; 3(3):63. https://doi.org/10.3390/mti3030063
Chicago/Turabian StyleEllis, Aaron, and Mark T. Marshall. 2019. "Can Skeuomorphic Design Provide a Better Online Banking User Experience for Older Adults?" Multimodal Technologies and Interaction 3, no. 3: 63. https://doi.org/10.3390/mti3030063