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Article

Improving Person-Centered Access to Dental Care: The Walk-In Dental Encounters in Non-Emergency Situations (WIDENESS)

1
Faculty of Dentistry, Dental Public Health Department, University Hospital of Toulouse, 3, chemin des maraîchers, 31400 Toulouse, France
2
Faculty of Dentistry, McGill University, 2001 McGill College Ave, Montreal, QC H3A 1G1, Canada
*
Author to whom correspondence should be addressed.
Dent. J. 2019, 7(4), 116; https://doi.org/10.3390/dj7040116
Received: 14 September 2019 / Revised: 9 December 2019 / Accepted: 11 December 2019 / Published: 13 December 2019
(This article belongs to the Special Issue Person-Centred Dentistry)
Background: We hypothesized that access to dental care could be improved by the conceptualization of a new type of consultation: The walk-in dental encounter for non-emergency situations (WIDENESS). The aim of this study was to assess patient perspectives regarding walk-in dental consultations, with a particular focus on non-emergency situations. Methods: We followed a qualitative research approach using a semi-structured interview guide in a sample of random participants recruited from the dental department of the Toulouse University Hospital, France. We performed a thematic analysis of the interview transcripts. Data saturation was obtained after interviewing 11 participants. Results: When asked about walk-in dental consultations, three main topics emerged: (1) Walk-in dental consultation in general is important for emergency situations, but WIDENESS did not correspond to any specific long-standing need from participants; (2) WIDENESS could be a way to improve access to oral care (facilitating access to care relative to time constraints, reduction of dentist-related anxiety, better overall follow-up for the care pathway, and the complementary nature of consultations with and without appointments); and (3) WIDENESS has some potential drawbacks—apprehension about long waiting times was mentioned by several participants. Conclusions: Participants found the idea of WIDENESS promising, despite spontaneously mentioned reservations, which constitute major challenges to its implementation. View Full-Text
Keywords: person-centered care; dentistry; oral health needs; access to oral care; walk-in consultations; prevention person-centered care; dentistry; oral health needs; access to oral care; walk-in consultations; prevention
MDPI and ACS Style

Gulion, N.; Vergnes, J.-N. Improving Person-Centered Access to Dental Care: The Walk-In Dental Encounters in Non-Emergency Situations (WIDENESS). Dent. J. 2019, 7, 116. https://doi.org/10.3390/dj7040116

AMA Style

Gulion N, Vergnes J-N. Improving Person-Centered Access to Dental Care: The Walk-In Dental Encounters in Non-Emergency Situations (WIDENESS). Dentistry Journal. 2019; 7(4):116. https://doi.org/10.3390/dj7040116

Chicago/Turabian Style

Gulion, Noémie, and Jean-Noel Vergnes. 2019. "Improving Person-Centered Access to Dental Care: The Walk-In Dental Encounters in Non-Emergency Situations (WIDENESS)" Dentistry Journal 7, no. 4: 116. https://doi.org/10.3390/dj7040116

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