Next Article in Journal
Analysis of Social Media Discussions on (#)Diet by Blue, Red, and Swing States in the U.S.
Previous Article in Journal
Telemonitoring in the Covid-19 Era: The Tuscany Region Experience
Article

If There’s Something Strange in Your Neighbourhood, Who You Gonna Call? Perceived Mental Health Service User Suitability for Video Consultations

Department of Nursing and Midwifery, Faculty of Health and Wellbeing, Sheffield Hallam University, Sheffield S1 1WB, UK
*
Author to whom correspondence should be addressed.
Academic Editor: Alyx Taylor
Healthcare 2021, 9(5), 517; https://doi.org/10.3390/healthcare9050517
Received: 9 March 2021 / Revised: 20 April 2021 / Accepted: 22 April 2021 / Published: 29 April 2021
(This article belongs to the Section TeleHealth and Digital Healthcare)
COVID-19 has placed additional challenges on mental health services. Video consultations (VCs) have provided a short-term solution to lockdown restrictions but could also increase long-term capacity to meet the anticipated rising demand. A total of 7752 VCs were conducted over six weeks. Thematic analysis of 474 online survey responses identified twenty patient attributes that influenced staffs’ decisions to offer VCs. Their opinions were diverse, at times contradictory, and not always evidence based. There was reasonable consensus (and published evidence to support) of the probable suitability of VC for patients who: are IT savvy and suitably equipped; are teenagers; live in remote/rural locations; have caring responsibilities; have anxiety disorders or express a preference. No consensus was reached regarding eight attributes and there was a corresponding paucity of evidence, indicating the need for further research. Conversely, old age; paranoia, sensory impairment/communication difficulties; high risk and trauma/PTSD (posttraumatic stress disorder) were generally seen as contraindicated by staff, despite published evidence of success elsewhere. It may be possible to overcome staff’s reticence to offer these groups VCs. As staff are effectively the gatekeepers to VC interventions, it is important to understand and support them to overcome reservations that are contrary to the empirical evidence base. This will ensure that their initial anxieties do not become unnecessary barriers to services for those most in need. As with all mental healthcare, such decisions should be made collaboratively, and on an individual basis. View Full-Text
Keywords: telehealth; telepsychiatry; video consultation; Skype; mental healthcare; nursing telehealth; telepsychiatry; video consultation; Skype; mental healthcare; nursing
MDPI and ACS Style

Painter, J.; Turner, J.; Procter, P. If There’s Something Strange in Your Neighbourhood, Who You Gonna Call? Perceived Mental Health Service User Suitability for Video Consultations. Healthcare 2021, 9, 517. https://doi.org/10.3390/healthcare9050517

AMA Style

Painter J, Turner J, Procter P. If There’s Something Strange in Your Neighbourhood, Who You Gonna Call? Perceived Mental Health Service User Suitability for Video Consultations. Healthcare. 2021; 9(5):517. https://doi.org/10.3390/healthcare9050517

Chicago/Turabian Style

Painter, Jon, James Turner, and Paula Procter. 2021. "If There’s Something Strange in Your Neighbourhood, Who You Gonna Call? Perceived Mental Health Service User Suitability for Video Consultations" Healthcare 9, no. 5: 517. https://doi.org/10.3390/healthcare9050517

Find Other Styles
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Back to TopTop