Occupational Burnout in Nurses and Corporate Employees in Małopolska Region, Poland

Introduction: Work is an essential aspect of human life. However, high expectations from employers and clients, combined with time pressure and chronic stress, can contribute to burnout among employees in service professions. Aim of the Study: This study aimed to compare the prevalence of burnout syndrome between two occupational groups—corporate office workers and active nurses—and to assess the influence of socio-demographic factors on the level of burnout in both groups. Materials and Methods: The study was conducted among 330 participants, including 126 nurses (38%) and 204 corporate employees (62%). Data were collected using a standard questionnaire and the Maslach Burnout Inventory. The study period spanned from November 2018 to October 2019, and questionnaires were distributed via email. Results: The findings revealed that both corporate employees and nurses experience occupational burnout. Both groups predominantly exhibited moderate to high levels of emotional exhaustion (nurses: 66.67%, q2 = 20.5; corporate employees: 73.53%, q2 = 31.5) and low to moderate levels of personal accomplishment (nurses: 78.57%, q2 = 32.0; corporate employees: 87.75%, q2 = 27.0). Corporate employees showed significantly higher depersonalization scores (q2 = 13.50) compared to nurses (q2 = 5.0). The prevalence of burnout in both groups was influenced by socio-demographic factors, including having children, their place of residence, education, earnings, and job-related factors such as vacation availability, the frequency of work shifts, work systems, overtime, and overall job satisfaction. Conclusions: Service-oriented professions that involve caregiving and direct interpersonal interactions face comparable risks of occupational burnout. Despite differences in the nature and conditions of work, as well as tasks performed, both corporate employees and active nurses are vulnerable to burnout. High salaries were not confirmed as a protective factor against occupational burnout. Additionally, environmental factors, particularly those related to working conditions, played a significant role in the development of burnout syndrome, alongside individual factors.