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Article

Fuzzy Techniques Applied to the Analysis of the Causes and Effects of Tourism Competitiveness

1
Faculty of Accounting and Management, Saint Nicholas and Hidalgo Michoacán State University (UMSNH), Morelia 58030, Mexico
2
Financial Economy and Accounting Department, Faculty of Business, Finance and Tourism, University of Extremadura, 10071 Cáceres, Spain
3
Business Management and Marketing Department, Faculty of Business Sciences and Tourism, University of Vigo, 32004 Ourense, Spain
*
Author to whom correspondence should be addressed.
These authors contributed equally to this work.
Academic Editor: Jorge de Andres Sanchez
Mathematics 2021, 9(7), 777; https://doi.org/10.3390/math9070777
Received: 22 February 2021 / Revised: 27 March 2021 / Accepted: 29 March 2021 / Published: 2 April 2021
(This article belongs to the Special Issue Fuzzy Sets in Business Management, Finance, and Economics)
The aim of this research is to identify and analyze the causes and effects of tourism competitiveness, as well as cause–effect relationships from the perspective of two groups of experts, which are decision makers versus academics/researchers, both from the tourism sector. The purpose is to respond to the question: do decision makers in the tourism sector share the same perspective as academics/researchers regarding the relationship between the causes and effects of tourism competitiveness? The methodology used is the theory of expertons, the theory of forgotten effects and the Hamming distance. It was found that in most cases, the groups of experts share perspective, since their differences are small or non-existent. However, in all the relationships analyzed (cause–effect, cause–cause, and effect–effect), academic experts reported the highest assessment. The greatest difference in opinion is identified in the evaluation of the “Environmental Commitment” and “Tourist Demand” relationship. Decision makers in the tourism sector are ignoring the growing inclination and sensitivity that tourists are adopting towards the environment. It is necessary for the tourism sector to develop and consolidate its commitment to caring for and preserving the environment, which is an element that contributes to a destination’s competitiveness and has two main effects: tourism demand and customer satisfaction. View Full-Text
Keywords: tourist destination competitiveness; experton theory; forgotten effects theory; Hamming distance; decision making tourist destination competitiveness; experton theory; forgotten effects theory; Hamming distance; decision making
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MDPI and ACS Style

Flores-Romero, M.B.; Pérez-Romero, M.E.; Álvarez-García, J.; del Río-Rama, M.d.l.C. Fuzzy Techniques Applied to the Analysis of the Causes and Effects of Tourism Competitiveness. Mathematics 2021, 9, 777. https://doi.org/10.3390/math9070777

AMA Style

Flores-Romero MB, Pérez-Romero ME, Álvarez-García J, del Río-Rama MdlC. Fuzzy Techniques Applied to the Analysis of the Causes and Effects of Tourism Competitiveness. Mathematics. 2021; 9(7):777. https://doi.org/10.3390/math9070777

Chicago/Turabian Style

Flores-Romero, Martha B., Miriam E. Pérez-Romero, José Álvarez-García, and María d.l.C. del Río-Rama. 2021. "Fuzzy Techniques Applied to the Analysis of the Causes and Effects of Tourism Competitiveness" Mathematics 9, no. 7: 777. https://doi.org/10.3390/math9070777

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