1. Introduction
There has been a rapid rise in artificial intelligence (AI) technology and its widespread integration into various domains of life in recent times (
Mouza & Whalen, 2023). Thus, the application of AI has become a focal point of scholarly attention, specifically within the context of pedagogy and learning (
Maheshwari, 2023;
Zhang & Tur, 2023).
Tlili et al. (
2023) define AI as a system that models human intelligence to perform certain tasks. AI acts as an immersive and interactive educational medium by managing the individual needs of students and generating quick evaluative responses (
Cantos et al., 2023). The latest AI tools boast multimodality in the sense that users can interact with them through various audio-visual modes in addition to a wide range of textual commands (
Imran & Almusharraf, 2024). Within the context of language teaching and learning, AI has been empirically proven to positively influence the communication skills of learners (
Gayed et al., 2022;
Rusmiyanto et al., 2023).
Imran and Almusharraf (
2023) pointed out the potential of one of the most important AI tools, ChatGPT as a writing assistant for students and instructors. Despite challenges, it facilitates, provides ease, and regulates academic progress efficiently. In the same vein,
Rashid et al. (
2024) explored AI as a significant tool in improving academic writing. The present study explores the acceptance of AI among language learners in Pakistan, drawing theoretical insights from the UTAUT.
1.1. Theoretical Framework-Metacognition and Cognitive Monitoring
The theoretical insights are added from
Flavell’s (
1979) theory of metacognition and cognitive monitoring to support the findings of the UTAUT-2. The theory is divided into four main tennets, including metacognitive knowledge, experience, goals, and actions.
1.3. Metacognitive Knowledge
Metacognitive knowledge refers to knowledge and beliefs about the world in which one lives (
Flavell, 1979, p. 907). This knowledge is divided into three categories. The first is personal knowledge, which is defined as a person’s opinion and understanding of the world around them. The second is task-based knowledge, which is a person’s awareness of the task to be accomplished using their cognitive ability. The third is strategic knowledge, which involves a person’s knowledge to plan and execute to attain certain goals of learning.
1.4. Metacognitive Experience
Metacognitive experiences are those that result from cognitive actions before, during, or after the cognitive process and are part of human consciousness (
Flavell, 1979, p. 908). Furthermore, it helps in adding, deleting, or revising metacognition knowledge. Furthermore, metacognitive experiences help activate strategies, either cognitive or metacognitive (
Flavell, 1979, p. 909). Cognitive strategies are those activities that help in making cognitive progress, and those that help in controlling progress are metacognitive strategies.
1.5. Conceptual Framework and Hypotheses Development
With the rise of technology, researchers have formulated numerous models to comprehend the attitude of consumers regarding the acceptance of technology (
Goodhue & Thompson, 1995). The Unified Theory of Acceptance and Use of Technology is the model proposed by
Venkatesh et al. (
2003), which is the theory to predict the adoption of technology in contemporary times. According to
Yu et al. (
2021), UTAUT “synthesizes the concepts and user experiences that provide the foundation for theories on the user acceptance process of an information system” (p. 2). Moreover, this theory was employed in this study over the other options available for understanding technology acceptance due to its diversity and versatility, as the theory came out of eight existing models of technology acceptance (
Strzelecki, 2023). The model employed in this study is UTAUT-2, which is a modified version of
Venkatesh et al. (
2012), adding Hedonic motivation, Habit, and Price Value as the new key constructs. This model is widely used in higher education contexts to study the adoption of different technologies, including e-learning systems, LMS, virtual and augmented reality, and mobile applications (
Raza et al., 2022;
Ameri et al., 2020;
Alotumi, 2022;
Bower et al., 2020). Due to its significant role in analysing the adoption of different technologies in the HEI context, this model was employed in this study to analyse AI adoption by higher education Pakistani EFL learners. The theoretical model of UTAUT propounds that it is the behavioural intention that provides impetus to users to utilise a certain technology (
Venkatesh et al., 2003). The originally proposed model of UTAUT comprised four major constructs.
1.6. Performance Expectancy (PE)
PE is defined as the intention to use a technology because of the gains associated with it to increase task effectiveness (
Venkatesh et al., 2012). It is considered one of the most significant predictors of adopting new technology in recent studies (
Parveen et al., 2024;
Du & Lv, 2024).
Hypothesis 1. PE significantly predicts the BI of EFL students to opt for AI in language learning.
1.7. Effort Expectancy (EE)
EE is defined as “the extent of ease associated with the use of technology” (
Venkatesh et al., 2003, p. 256). As we live in a technological era where we are constantly in touch with technology, especially the younger generation who are adept at using technology, this factor is less relevant (
Lajuni et al., 2022;
Zhang & Tur, 2023;
Lakhal & Khechine, 2021), and most recent studies do not show EE as a significant predictor of technology adoption (
Amin et al., 2024;
Castro-Lopez et al., 2024). In light of recent trends, this study hypothesises that EE is an insignificant predictor of AI adoption.
Hypothesis 2. EE does not significantly impact the BI of EFL students to opt for AI in language learning.
1.8. Social Influence (SI)
SI is the construct that refers to the impact of other people’s intentions, including teachers and peers, on their intention to opt for a certain technology (
Venkatesh et al., 2003). SI has been found to be a significant predictor of new technology in recent studies (
Du & Lv, 2024;
Biyiri et al., 2024).
Hypothesis 3. SI is a significant predictor of BI of EFL students to opt for AI in language learning.
1.9. Facilitating Conditions (FC)
FC refers to the conditions and resources in the users’ environment that support the intention and adoption of technology (
Venkatesh et al., 2003). Recent research has indicated FC as a significant predictor of actual use (
Du & Lv, 2024); however, the impact of FC on BI remains neglected in recent studies.
Hypothesis 4. FC significantly impacts the BI of EFL students to opt for AI in language learning.
Hypothesis 5. FC significantly impacts the UB of EFL students to opt for AI in language learning.
1.10. Hedonic Motivation (HM)
In the newly added constructs to the previous model, HM explains the principle of pleasure and satisfaction that is experienced as an outcome of users’ intention to use technology (
Venkatesh et al., 2012). Recently conducted studies have found it to be an impactful predictor of users’ intentions (
Strzelecki, 2023).
Hypothesis 6. HM significantly impacts the BI of EFL students to opt for AI in language learning.
1.11. Price Value (PV)
PV is defined as the relationship between the usefulness provided by the technology and its cost to the user (
Venkatesh et al., 2012). PV can also be easily understood in the words that it is the cost users pay for the online services they buy (
Strzelecki, 2023). Recent literature has found that it is positively impacting BI of users’ BI (
Azizi et al., 2020;
Osei et al., 2022).
Hypotheses 7. PV is a significant predictor of BI of EFL students to opt for AI in language learning.
1.12. Habit (HT)
It is defined as the behaviours and actions that are automatically regulated among users due to their previous knowledge, experiences, and patterns with respect to technology (
Venkatesh et al., 2012). Habit formation is a key component based on previous experiences, which are ultimately guided by metacognitive knowledge that shapes them (
Flavell, 1979). Recent trends show that habits play a tremendous role in impacting the intention and adoption of new technology in HEIs (
Strzelecki, 2023).
Hypothesis 8. Habit is a significant predictor of BI of EFL students to opt for AI in language learning.
Hypothesis 9. Habit is a significant predictor of the use behaviour by EFL students to opt for AI in language learning.
1.13. Behavioural Intention (BI) and Use Behaviour (UB)
In the UTAUT-2 framework, BI and UB are considered the most essential constructs for predicting technology adoption in a given context. BI, as an essential component of the model, is defined as users’ willingness to use technology in a specific context for specific purposes (
Venkatesh et al., 2012). In contrast, use behavior refers to the actual behavior of the user and the extent to which the respective technology is used for specific purposes (
Venkatesh et al., 2012).
Hypotheses 10. BI significantly predicts the use behavior of EFL students to opt for AI in language learning.
The model is used in its limited sense, and moderators are not included in the model as they do not seem relevant to the context. The study is field-specific (EFL) and does not require moderation of gender, experience, and age. Lastly, the use of a limited version of the model is aligned with
Dwivedi et al. (
2019), who did not use moderators as they did not undermine the results of the model.
Chatterjee and Bhattacharjee (
2020) also opted for the same justification for not using moderators. The conceptual model is shown in
Figure 1.
1.14. A Nexus of UTAUT-2 Model and Metacognition Theory
The UTAUT-2 model was treated as a conceptual model to test the behavioural intention of students and their actual adoption influenced by habit, usefulness, social factors, conditions, happiness, values, and motivation. All of these factors are related to metacognition theory. Metacognition is traced as a model to provide evidence for empirical findings. Most factors, including HT, PE, SI, and FC, are directly related to metacognition. As metacognition knowledge is shaped by personal, task, and strategic knowledge, these constructs help shape these types of knowledge through habits (HT) as a behavioural process and the benefits it provides PE under SI in the presence of sufficient FC. This, in turn, shapes metacognitive experiences, which either reinforce or negate the impact of the adoption of certain patterns, as in our case, the adoption of AI.
1.15. Problem Statement
The UTAUT framework has been employed in many technology-acceptance studies around the globe (
Biyiri et al., 2024;
Amin et al., 2024). Most of the works have explored general technology acceptance without explicitly addressing the nuances of AI in academia. In the Pakistani context, the UTAUT model has been applied to examine AI adoption in general disciplines, including public adoption of AI and adoption of AI by the hospitality industry (
Bokhari & Myeong, 2023;
Zafar et al., 2024). Moreover, AI adoption in HEIs in Pakistan has also been studied in four different studies (
Parveen et al., 2024;
G. Chen et al., 2024;
Shah et al., 2024). All studies targeted the general population instead of field-specific populations. This research differs from previous studies as it sampled the top ten general universities and targeted EFL students studying there. Moreover, the nexus of UTAUT-2 and Metacognition theory is made to provide stronger findings, which are more appealing, as they provide not only empirical findings but also the logical explanation behind AI adoption by Pakistani EFL students. The current study contributes to the practical and theoretical apprehension in the area of AI utilisation in EFL learning, consequently enabling educators and learners to use such tools in the right way to get the most benefit out of it.
5. Discussion
This study explored the adoption of AI by EFL students in the top ten general Pakistani universities using UTAUT 2. Ten hypotheses were made, of which five were supported, and five were rejected. The strongest exogenous construct that impacted the behavioural intention of Pakistani EFL students was habit, which is a peculiar finding. Performance expectancy then moderately impacted the behavioural intention of EFL learners, followed by weak impacts of SI and FC. These findings confirm Hypotheses 1, 2, 3, 4, 8, and 9. Moreover, PV, followed by HM, had no striking influence on the BI of the EFL students. This finding confirmed that Hypotheses 6 and 7 were not supported. Lastly, for use behaviour, only habit significantly impacted the use behaviour of EFL learners for language learning, yielding again a peculiar and distinct finding from the UTAUT-2 model. This confirmed that Hypothesis 10 was supported, and Hypotheses 5 and 10 were not supported.
Habit was found to be the strongest predictor of BI in the present study, which is supported by
Strzelecki (
2023), who found it to be the most significant indicator of impacting BI of students’ ChatGPT adoption, and
Liu et al. (
2024), who examined teachers’ adoption of AI in teaching digital tools. Furthermore, studies on Google classroom learning and the adoption of ML during social distancing also indicate that habit is a robust predictor of BI (
Alotumi, 2022). However, this finding contrasts with that of
Castro-Lopez et al. (
2024), who found habit to be an insignificant predictor of BI, and that of
Twum et al. (
2022), who also found similar results in the learning system.
The UTAUT-2 main findings are supported by metacognition theory by
Flavell (
1979), as habit was found to be the most significant predictor of students’ behavioural attention and actual usage of AI. Habit is a behavioural process that helps regulate the use of technology if it is useful. Habit not only strongly influences the intention but also the actual use behaviour of EFL students to turn to AI for language learning. This indicates a transformation in the trend of students’ metacognitive knowledge from traditional learning methods to AI tools. Previously, traditional learning methods were used to learn languages, but AI tools are now used habitually as part of behavioral processes to shape metacognitive knowledge. Other factors, including PE, which is associated with gains associated with AI, shape metacognitive experiences to reinforce students’ intention to use AI. Moreover, the presence of SI and FC accelerated the development of metacognitive knowledge, especially task and strategic beliefs, to incorporate AI in their language learning. Lastly, social influence and facilitating conditions also reinforce positive metacognitive experiences in students, as evidenced by their significant influence on students’ BI.
After habit, PE seems to have a significant impact on behavioural intention. This is reinforced by
Parveen et al. (
2024) and
Strzelecki (
2024), who found PE to be a powerful predictor of BI for ChatGPT use among HEI students in Pakistan. This also appears to be the second most robust predictor in research by
Strzelecki (
2023). Furthermore,
Biyiri et al. (
2024) found PE to be a robust predictor of BI in ChatGPT acceptance, indicating that it is a significant tool for enhancing learning efficiency.
Third, social influence is an impactful predictor of BI. This finding of SI as a significant predictor of BI corroborates with
Du and Lv (
2024) in AI adoption because of social influence and smartphone adoption study by
Y. Chen et al. (
2023). In the contemporary technological era, SI has surpassed boundaries and has a remarkable influence on learners’ adoption, especially in connection with their learning environment (
Hooda et al., 2022). However, this view is contrasted by
Wijaya et al. (
2024) in Chinese math teachers’ adoption of AI and found no noteworthy effect of SI on BI. Similarly,
Grassini et al. (
2024) found no noteworthy effect of social influence on students’ adoption of AI in the Norwegian context. This highlights that SI may impact behavioural intention depending on the different cultural and contextual factors.
Fourthly, FC influenced the students’ intention to use AI in the EFL context. This yields a peculiar finding; however, it is supported by
Chatterjee and Bhattacharjee (
2020). This relationship between FC and BI is usually neglected in the context of the availability of excessive technological resources, and the relationship between FC and use is usually seen instead of investigating both perspectives (FC to BI and FC to UB), as suggested by
Strzelecki (
2024). However, the finding that FC significantly impacts BI is contradicted by
Parveen et al. (
2024) and
Strzelecki (
2023), as the study by
Parveen et al. (
2024) found it insignificantly impacting the intention to opt for ChatGPT, and the study by
Strzelecki (
2024) found it insignificantly impacting the intention to opt for ChatGPT among both undergraduate and postgraduate students.
Moreover, EE did not influence students’ intention to adopt AI for language learning. This is aligned with the findings of
Castro-Lopez et al. (
2024) and
Amin et al. (
2024), who showed the insignificant influence of EE on the adoption of different technologies. This view is held because higher education students are adept at using technology, and opting for AI for learning does not require much effort to use it in the learning environment due to its friendly interface. Contrastingly,
Parveen et al. (
2024),
Strzelecki (
2024),
Strzelecki (
2023) found that EE significantly impacted BI in his studies conducted in Polish universities but with a low f
2 size, indicating its negligible role in impacting intention despite its positive impact.
Furthermore, PV does not affect EFL students’ intention to adopt AI tools. According to
Strzelecki (
2023), the possible reason for this is that AI tools are available in two versions: basic and free of cost, and premium, which is paid. Students can benefit sufficiently from the free version. This finding contrasts with
Azizi et al. (
2020), who found that price value significantly influences students’ BI for blended learning, and
Osei et al. (
2022), who found it significantly impacts BI in e-learning because, unlike AI tools, these technologies have price values and significantly impact BI.
Lastly, hedonic motivation does not play an effective role in shaping students intent to use it for pleasure, indicating that Pakistani EFL students need it out of habit and necessity instead of pleasure. This finding is aligned with
Castro-Lopez et al. (
2024), who found it insignificant in the context of metaverse adoption. However, this view is supported by
Strzelecki (
2023) and
Strzelecki (
2024), who found it to be a powerful predictor of BI when using ChatGPT.
Moreover, for use behaviour, facilitating conditions do not play an effective role in developing use behaviour, which contrasts with previous research (
Du & Lv, 2024;
Liu et al., 2024). This is probably because AI tools are internet-based and require minimum setup needs, which is why FC neither impacts BI when using AI nor the behaviour of EFL learners. Similarly, behavioural intention does not impact use behaviour, and this finding contrasts with many studies where BI significantly impacts the use behaviour of the subject under study (
Strzelecki, 2024;
Strzelecki, 2023;
Liu et al., 2024). Interestingly, habit, which was the strongest predictor of behavioural attention, was also a strong predictor of use behaviour and was reinforced by other studies (
Strzelecki, 2023;
Liu et al., 2024). The insignificant impact of BI on use behaviour indicates that AI tools are more desired or intended to be used by EFL learners than their actual usage based on their benefits in improving academic performance, provided facilities, social needs, motivation, and perceived value. However, their usage is purely determined by habit. This raises questions about why the desires of EFL learners do not determine actual usage, which warrants further exploration.
6. Practical Implications
This study offers significant insights for EFL experts, AI tool developers, and academia to encourage the disciplined use of AI tools. As habit is considered the most powerful predictor of EFL learners, teachers, and experts should address the potential pros and cons of AI tools. Moreover, they should highlight the need to use AI tools rationally to enhance academic performance and keep updated with society instead of completely relying on them out of habit. Considering the positive trend of adoption, academia should also develop a policy for the ethical use of AI in order to maintain academic integrity.
Furthermore, teachers should discourage reliance on AI for assignments, presentations, and homework activities. Seminars and public debates should be held to make students aware of the advantages of AI and the art of using it. AI tool developers should make their apps with disclaimers of potential errors that they could make. Moreover, they should upgrade their software by incorporating information from large databases to to improve their accuracy and appropriateness. Policymakers can gain insights from these findings, especially regarding the impact of BI on actual usage. The intentions seem appropriate and substantial according to the model’s explanatory power; however, their actual usage is not affected by behavioural intention, indicating a need to develop a policy for introducing useful AI tools practically in the learning environment with their complete description. This research will also assist future research in understanding the integration and adoption of AI technology in the context of Pakistani EFL and HEI.