In this paper, we report on the evaluation strategy and the results that were obtained from the final end-user evaluation process of an innovative robotic assistive device supporting mobility. More specifically, the paper deals with the evaluation of the MOBOT robotic rollator as regards to the system’s overall performance and its individual assistive characteristics and functionalities, as implemented in respect to (i) the provided cognitive assistance, and (ii) the adopted audio-gestural human-robot communication model. User evaluation was designed on the basis of an extensive survey of scales and methodologies widely reported in the relevant literature. The actual evaluation phase exploited the QUEST 2.0, ATDPA-Device Form, and PYTHEIA scales to measure the subjective satisfaction of the users. The PYTHEIA scale, in particular, was structured in order to fill the gaps that were identified during the study of previously existing tools for measuring assistive device user satisfaction. The scale was applied for the first time during the reported evaluation process. An analysis of the results showed that MOBOT was ranked very high by end users in all of the aspects addressed by the three employed assessment scales, thus providing significant evidence for positive acceptance of any industrialized outcome of the current prototype in the assistive robots market.
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