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Pharmacy 2018, 6(1), 4; https://doi.org/10.3390/pharmacy6010004

Development of a Communication Strategy to Increase Interprofessional Collaboration in the Outpatient Setting

1
Department of Clinical Pharmacy and Translational Science, University of Tennessee Health Science Center College of Pharmacy, Memphis, TN 38163, USA
2
UNC Eshelman School of Pharmacy, University of North Carolina at Chapel Hill, Chapel Hill, NC 27599, USA
3
Hillsborough Pharmacy and Nutrition, Hillsborough, NC 27278, USA
4
UNC Family Medicine at Hillsborough, Hillsborough, NC 27278, USA
*
Author to whom correspondence should be addressed.
Received: 7 August 2017 / Revised: 16 December 2017 / Accepted: 3 January 2018 / Published: 6 January 2018
(This article belongs to the Special Issue Impact of Pharmacists in the Community Setting)
Full-Text   |   PDF [185 KB, uploaded 8 January 2018]

Abstract

Managing patient health is a complex task, requiring the support of an interprofessional healthcare team. Collaboration between neighboring community pharmacies and primary care practices can be an alternate solution for team-based patient care. The purpose of this project was to design and implement a communication strategy for patients with diabetes and hypertension between a community pharmacy and physician practice. An interprofessional team for the practice settings was formed to develop a strategy for collaboration. After agreeing on the common goals and target patient population for the disease states, the team devised a way to communicate via electronic health record (EHR). The communication strategy allowed for more frequent follow-up with the patients which has the potential to result in better clinical outcomes. A communication strategy between a community pharmacy and a physician practice office can be achieved using EHR technology. The greatest outcome of this project was the formation of the collaborative team between the practice settings that continues to work together on additional patient-centered initiatives. Further research is warranted to allow for incorporation of patient perspectives in development of communication strategies. View Full-Text
Keywords: community pharmacy; medication therapy management; electronic health record; patient care team; communication community pharmacy; medication therapy management; electronic health record; patient care team; communication
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
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Renfro, C.P.; Ferreri, S.; Barber, T.G.; Foley, S. Development of a Communication Strategy to Increase Interprofessional Collaboration in the Outpatient Setting. Pharmacy 2018, 6, 4.

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