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Journal: J. Open Innov. Technol. Mark. Complex., 2021
Volume: 7
Number: 109

Article: Transformation of CRM Activities into e-CRM: The Generating e-Loyalty and Open Innovation
Authors: by Aini Farmania, Riska Dwinda Elsyah and Michael Aaron Tuori
Link: https://www.mdpi.com/2199-8531/7/2/109

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