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Open Innovation in Digital Healthcare: Users’ Discrimination between Certified and Non-Certified mHealth Applications

Department of Financial Economics, Accounting and Operations Management, Faculty of Business Sciences and Tourism, University of Huelva, 21004 Huelva, Spain
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J. Open Innov. Technol. Mark. Complex. 2020, 6(4), 130; https://doi.org/10.3390/joitmc6040130
Received: 25 June 2020 / Revised: 14 October 2020 / Accepted: 26 October 2020 / Published: 1 November 2020
Mobile applications users consider it especially important to have quality certification, and particularly in an e-health context. However, if the app is certified, will user satisfaction be greater? This paper is intended to help answer that question. Therefore, with user satisfaction as a determinant of the quality of services, the purpose of the paper is to understand the extent to which certified and non-certified mHealth apps influence user experience. This was measured by online reviews and downloads. An empirical study was carried out with 50 mHealth apps (21 certified, 29 non-certified), which is a convenient sampling procedure. The Mahalanobis matching technique was used to test for significant differences between the groups. A comparative content analysis was performed on 6188 user comments and on app downloads. Non-parametric tests were preferred because the variables analyzed had a categorical structure. A log-linear model and advanced contingency tables were used to examine the more than two-way relationships of variables. The results show differences between the two samples (certified and non-certified mHealth apps). However, quality certification labels as a guarantee of the quality of apps do not have a modulating effect on the online reviews and downloads relationship. The model showed a statistically significant partial association between “certification” and “online user reviews” (Z = 2.174; sig = 0.042)] and between “download” and “online user reviews” (Z = 2.387; sig = 0.017). View Full-Text
Keywords: health mobile applications; certification; online user review; quality; appsaludable; user experience; quality seal health mobile applications; certification; online user review; quality; appsaludable; user experience; quality seal
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MDPI and ACS Style

Gessa, A.; Jiménez, A.; Sancha, P. Open Innovation in Digital Healthcare: Users’ Discrimination between Certified and Non-Certified mHealth Applications. J. Open Innov. Technol. Mark. Complex. 2020, 6, 130. https://doi.org/10.3390/joitmc6040130

AMA Style

Gessa A, Jiménez A, Sancha P. Open Innovation in Digital Healthcare: Users’ Discrimination between Certified and Non-Certified mHealth Applications. Journal of Open Innovation: Technology, Market, and Complexity. 2020; 6(4):130. https://doi.org/10.3390/joitmc6040130

Chicago/Turabian Style

Gessa, Ana, Amor Jiménez, and Pilar Sancha. 2020. "Open Innovation in Digital Healthcare: Users’ Discrimination between Certified and Non-Certified mHealth Applications" Journal of Open Innovation: Technology, Market, and Complexity 6, no. 4: 130. https://doi.org/10.3390/joitmc6040130

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