Virtual Assistants in Industry 4.0: A Systematic Literature Review
Abstract
:1. Introduction
2. Background
- Interconnection: the ability to connect machines, devices, and systems to enable seamless communication and data exchange across the entire value chain;
- Decentralized Decisions: the ability to make decisions autonomously based on real-time data and analytics.
- Information Transparency: the ability to capture, store, and analyze data from across the entire production process, enabling greater visibility and control.
- Technical Assistance: the use of advanced technologies such as AI, Augmented Reality (AR), and Virtual Reality (VR) to support workers and optimize production processes.
- RQ1: Which characteristics of the Technical Assistance Design Principle in I4.0 (Virtual and Physical Assistance) appear in the analyzed VA solutions?
- RQ2: What specific services for the I4.0 application domain do the VA solutions offer?
- RQ3: What are the limitations regarding the application of VAs in Industry 4.0?
3. Methodology
- Inclusion Criterion 1 (IC1): papers that contain the words specified in the search query applied to the Google Scholar database: (“Virtual Assistant” OR “Virtual Assistance” OR chatbot) AND (“industry 4.0” OR “industrie 4.0” OR manufacturing) AND (application OR “use case”).
- Exclusion Criterion 1 (EC1): studies not published between 2018 and 2022.
- Exclusion Criterion 2 (EC2): studies not written in the English language.
- Exclusion Criterion 3 (EC3): studies not present in the following databases: ACM, IEEE, Science Direct, Springer, Taylor, and Wiley.
- Exclusion Criterion 4 (EC4): studies that do not have the terms “Virtual Assist*”, or “chatbot” and “industr*”, or “manufact*” in the title or abstract. In search queries, the “*” symbol functions as a wildcard character. It represents any combination of characters or words that may follow a specific prefix.
- Exclusion Criterion 5 (EC5): studies not related to Industry 4.0.
- Exclusion Criterion 6 (EC6): studies with no access to the full paper.
- Exclusion Criterion 7 (EC7): studies that, through an integral reading, do not present a relation to VA applications or implementations.
4. Results and Discussion
- Characteristics of the Technical Assistance Design Principle present in the solutions;
- VA solutions oriented toward services in the context of Industry 4.0;
- Limitations for the adoption of Virtual Assistance solutions in Industry 4.0.
4.1. Characteristics of the Technical Assistance Design Principle Present in the Solutions
4.1.1. Virtual Assistance
4.1.2. Physical Assistance
4.2. VA Solutions Oriented toward Services in the Context of Industry 4.0
4.3. Limitations for the Adoption of Virtual Assistance Solutions in Industry 4.0
- Environment: adaptation to noisy environments and adverse conditions in factories;
- Integration: integration with legacy and heterogeneous systems in factories;
- Security: ensuring the security and privacy of sensitive production data;
- Personalization: customization and adaptation to meet the specific needs of each industry;
- Real-time: real-time decision-making, considering the human limitation in processing large volumes of information.
5. Conclusions
Author Contributions
Funding
Data Availability Statement
Conflicts of Interest
References
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Title | Authors |
---|---|
Bringing a natural language-enabled Virtual Assistant to industrial mobile robots for learning, training, and assistance of manufacturing tasks [32] | Chen Li et al. |
VR-enabled engineering consultation chatbot for integrated and intelligent manufacturing services [33] | Amy J.C. Trappey et al. |
Virtual Assistance in the Context of the Industry 4.0:A Case Study at Continental Advanced Antenna [34] | Reis, A. et al. |
Case study of using virtual and augmented reality in industrial system monitoring [35] | Dmitry Pavlov et al. |
Chatbot in industry 4.0: An approach for training new employees [36] | Mario Casillo et al. |
User-friendly mes interfaces: Recommendations for an AI-based chatbot assistance in industry 4.0 shop floors [37] | Mantravadi, S. et al. |
Chatting about processes in digital factories: A model-based approach [38] | Rooein, D. et al. |
Personal robotic assistants: A proposal based on the intelligent services of the IBM cloud and additive manufacturing [39] | S. Amendaño-Murrillo et al. |
Virtual Assistance | Physical Assistance | Based on Principles | |
---|---|---|---|
Li et al. [32] | ✔ | ✔ | - |
Trappey et al. [33] | ✔ | - | - |
Reis et al. [34] | ✔ | - | ✔ |
Pavlov et al. [35] | - | ✔ | - |
Casillo et al. [36] | ✔ | - | - |
Mantravadi et al. [37] | ✔ | - | ✔ |
Rooein et al. [38] | ✔ | - | - |
Amendano-Murrillo et al. [39] | - | ✔ | - |
Dynamic Information | Static Information | |
---|---|---|
Li et al. [32] | ✔ | - |
Trappey et al. [33] | - | ✔ |
Reis et al. [34] | ✔ | - |
Pavlov et al. [35] | ✔ | - |
Casillo et al. [36] | - | ✔ |
Mantravadi et al. [37] | ✔ | - |
Rooein et al. [38] | - | ✔ |
Amendano-Murrillo et al. [39] | ✔ | - |
Environment | Integration | Security | Personalization | Real-Time | |
---|---|---|---|---|---|
Li et al. [32] | - | ✔ | - | - | ✔ |
Trappey et al. [33] | - | - | - | ✔ | - |
Reis et al. [34] | - | ✔ | ✔ | ✔ | ✔ |
Pavlov et al. [35] | - | ✔ | - | ✔ | ✔ |
Casillo et al. [36] | - | - | - | - | - |
Mantravadi et al. [37] | - | ✔ | - | - | ✔ |
Rooein et al. [38] | - | - | - | ✔ | ✔ |
Amendano-Murrillo et al. [39] | ✔ | ✔ | - | ✔ | - |
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Pereira, R.; Lima, C.; Pinto, T.; Reis, A. Virtual Assistants in Industry 4.0: A Systematic Literature Review. Electronics 2023, 12, 4096. https://doi.org/10.3390/electronics12194096
Pereira R, Lima C, Pinto T, Reis A. Virtual Assistants in Industry 4.0: A Systematic Literature Review. Electronics. 2023; 12(19):4096. https://doi.org/10.3390/electronics12194096
Chicago/Turabian StylePereira, Rodrigo, Claudio Lima, Tiago Pinto, and Arsénio Reis. 2023. "Virtual Assistants in Industry 4.0: A Systematic Literature Review" Electronics 12, no. 19: 4096. https://doi.org/10.3390/electronics12194096
APA StylePereira, R., Lima, C., Pinto, T., & Reis, A. (2023). Virtual Assistants in Industry 4.0: A Systematic Literature Review. Electronics, 12(19), 4096. https://doi.org/10.3390/electronics12194096