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Open AccessArticle

Consumer Willingness and Acceptance of Smart Meters in Indonesia

1
Department of Operations Research, Faculty of Computer Science and Management, Wroclaw University of Science and Technology, 50-370Wrocław, Poland
2
Department of Management, Faculty of Economics and Business, University of Muhammadiyah Malang, Malang 65145, Indonesia
*
Author to whom correspondence should be addressed.
Current address: Wyb. Wyspianskiego 27, 50-370 Wroclaw, Poland.
Resources 2019, 8(4), 177; https://doi.org/10.3390/resources8040177
Received: 26 October 2019 / Revised: 15 November 2019 / Accepted: 22 November 2019 / Published: 24 November 2019
Indonesia is the fourth most populous country in the world and is currently facing some challenges, such as pollution and a growing energy demand. One of the solutions to these problems is upgrading the electricity transmission and distribution system to avoid losses of energy, and encourage consumer engagement in energy saving as well as energy generation. The government of Indonesia has initiated projects for smart grids and advanced metering infrastructure (AMI), but consumer awareness and willingness to accept these new technologies is still uncertain. This study focused on analyzing consumers’ knowledge and willingness to accept one of the key components in grid modernization, being smart meters (SM). An online questionnaire was used to record responses from 518 social media users from different parts of Indonesia. The analysis shows that, among social media users who are seen as early adopters of technology, there is certainly a lack of awareness about SM, but they are largely open towards the acceptance of SM. Based on the findings, we have also drawn recommendations for energy companies, which would help in raising consumer awareness, as well as acceptance of SM in Indonesia. View Full-Text
Keywords: smart meters; sustainable development; Indonesian energy market; consumers’ preferences; on-line questionnaire; social media users smart meters; sustainable development; Indonesian energy market; consumers’ preferences; on-line questionnaire; social media users
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MDPI and ACS Style

Chawla, Y.; Kowalska-Pyzalska, A.; Widayat, W. Consumer Willingness and Acceptance of Smart Meters in Indonesia. Resources 2019, 8, 177.

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