Next Article in Journal
Efficient Detection of Ventricular Late Potentials on ECG Signals Based on Wavelet Denoising and SVM Classification
Previous Article in Journal
AndroShield: Automated Android Applications Vulnerability Detection, a Hybrid Static and Dynamic Analysis Approach
Open AccessArticle

Proposal of an Implementation Methodology of ICT Processes

1
Department of Computer Science, University of Brasília (UnB), P.O. Box 4466, Brasília, DF, CEP 70910-900, Brazil
2
National Science and Technology Institute on Cyber Security, Electrical Engineering Department, University of Brasília (UnB), P.O. Box 4466, Brasília, DF, CEP 70910-900, Brazil
*
Author to whom correspondence should be addressed.
These authors contributed equally to this work.
Information 2019, 10(11), 327; https://doi.org/10.3390/info10110327
Received: 5 September 2019 / Revised: 15 October 2019 / Accepted: 15 October 2019 / Published: 23 October 2019
The challenge to enhance the use of Information Communication Technology (ICT) in the Brazilian Federal Public Administration involves not only technological issues but also staff training, adaptation to new culture, and understanding of processes. Furthermore, knowledge must be well aligned and articulated so that ICT resources are applied efficiently and effectively, meeting the needs of society, ensuring the provision of quality public service and, above all, providing better conditions for the exercise of functions performed by employees. This article presents an account of the implementation of the ICT processes in a State Company based on the ICT Governance Kit proposed for the Secretariat of Coordination and Governance of State Companies. During the execution of the case study, we surveyed the initial diagnosis of the processes performed by the State, as well as brainstormings and semi-structured interviews to help the implementation process. The diagnosis made it possible to identify the level of maturity of the existing ICT processes in the State and to verify if they were being carried out in the best possible way. The driving dynamics worked as a pilot, allowing the exchange of knowledge between teams, improvements suggestion in some processes of the Kit and the definition of a proposed methodology for the implementation of the Kit that could serve as a model to be used by other States which will implement the Kit. Lastly, the processes contemplated in the Kit were considered adherent by the execution team (State employees specialists in ICT Governance who participated in the implementation process), and the suggested artifacts were validated. View Full-Text
Keywords: ICT Governance Kit; implantation methodology; ICT processes; State Companies; lessons learned ICT Governance Kit; implantation methodology; ICT processes; State Companies; lessons learned
Show Figures

Figure 1

MDPI and ACS Style

Canedo, E.D.; Parente da Costa, R.; Vieira Amaral, L.H.; Coutinho, M.; Daniel Amvame Nze, G.; de Sousa Junior, R.T. Proposal of an Implementation Methodology of ICT Processes. Information 2019, 10, 327.

Show more citation formats Show less citations formats
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Back to TopTop