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Adm. Sci. 2018, 8(2), 15; https://doi.org/10.3390/admsci8020015

Evolving Government Information Processes for Service Delivery: Identifying Types & Impact

KU Leuven Public Governance Institute, KU Leuven, 3000 Leuven, Belgium
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Received: 27 February 2018 / Revised: 10 April 2018 / Accepted: 30 April 2018 / Published: 3 May 2018
(This article belongs to the Special Issue Innovating Public Sector through Digitalization)
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Abstract

The fulfilment of government objectives is dependent on information. Traditionally, this information originates from a classic process of input, (processing) activities, and output. However, in light of increased intergovernmental data sharing, the movement towards open data and opportunities concerning big data, traditional government information processes are evolving. This article aims to bring insight into these evolutions by creating a typology. Based on the typology, the paper further reflects on the impact these evolutions have on the processes and creation, delivery and improvement of public service. View Full-Text
Keywords: government information; process evolutions; service delivery; typology; intergovernmental data sharing; big data; open data government information; process evolutions; service delivery; typology; intergovernmental data sharing; big data; open data
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Heijlen, R.; Crompvoets, J.; Bouckaert, G.; Chantillon, M. Evolving Government Information Processes for Service Delivery: Identifying Types & Impact. Adm. Sci. 2018, 8, 15.

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