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Journal: Adm. Sci., 2023
Volume: 13
Number: 123

Article: An Experimental Study of How Missing Employee Empathy in Failed Service Interactions Affects Empathetic Customers’ EWoM-Giving Behaviour
Authors: by Neele Inken Abend, María D. De-Juan-Vigaray and Mandy Nuszbaum
Link: https://www.mdpi.com/2076-3387/13/5/123

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