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Open AccessArticle

Co-Production of Digital Public Services in Austrian Public Administrations

1
Department for E-Governance and Administration, Danube University Krems, 3500 Krems, Austria
2
Department of Politics and Public Administration, University of Konstanz, 78464 Konstanz, Germany
*
Author to whom correspondence should be addressed.
Adm. Sci. 2021, 11(1), 22; https://doi.org/10.3390/admsci11010022
Received: 28 January 2021 / Revised: 15 February 2021 / Accepted: 20 February 2021 / Published: 27 February 2021
(This article belongs to the Special Issue Insights of Value Co-creation in Public Sector)
In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved. View Full-Text
Keywords: co-production; citizen participation; public administration; public value outcomes; digital transformation co-production; citizen participation; public administration; public value outcomes; digital transformation
MDPI and ACS Style

Edelmann, N.; Mergel, I. Co-Production of Digital Public Services in Austrian Public Administrations. Adm. Sci. 2021, 11, 22. https://doi.org/10.3390/admsci11010022

AMA Style

Edelmann N, Mergel I. Co-Production of Digital Public Services in Austrian Public Administrations. Administrative Sciences. 2021; 11(1):22. https://doi.org/10.3390/admsci11010022

Chicago/Turabian Style

Edelmann, Noella; Mergel, Ines. 2021. "Co-Production of Digital Public Services in Austrian Public Administrations" Adm. Sci. 11, no. 1: 22. https://doi.org/10.3390/admsci11010022

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