The third author, Mark Severino, recalls an investigation of a robbery case that involved a female driver, her boyfriend, and two associates. The female said in her initial statement (free recall) that she waited in the car while her boyfriend and associates entered a vape shop to rob it and that they drove off to her boyfriend’s house after the robbery. Instead of asking about the robbery in general, Severino decided to partition the free recall to topics (how the robbery unfolded and driving to the boyfriend’s house) based on the female’s statement. He then divided each topic into segments and implemented focused questioning on each segment. Some of the segments of the topic ‘how the robbery unfolded’ included descriptions of (a) what the female did while waiting for her associates, (b) the boyfriend and associates, and (c) her feelings. When asked for descriptions of her boyfriend and associates, the female eventually admitted that her boyfriend and his associates were serial robbers who had previously robbed several pharmacies. What started as a single robbery ended up solving multiple robberies. The female’s initial statement was ten minutes long, but that one segment took thirty minutes to exhaust.
There is a tendency among investigative interviewers to ask questions about the target event under investigation rather than asking about every topic that is reported by the interviewee. A topic is a main activity occurring at a given location and time—as mentioned by the interviewee—which could have happened before, during, or after the event under investigation. An interviewer following a standard interview would not have necessarily asked for information on driving to the boyfriend’s house and may not have segmented the ‘how the robbery unfolded’ and asked about the boyfriend and associates if these are known to law enforcement. Without trying to know more about every aspect of the initial statement, information about previous robberies may not have been elicited.
In the present experiment, we suggest the so-called ‘Segmented Interview’ to examine the effects of objective segmentation and focused follow-up questioning on information gathering and lie detection. When using the Segmented Interview, the interviewer does not selectively partition the initial free recall into topics they deem to be relevant. Rather, the interviewer partitions all the free recall into topics. Also, instead of asking about each topic in a broad manner, the interviewer divides the topics into segments and asks open questions about each segment separately.
1.1. The Initial Free Recall and Follow-Up Questions for Gathering Information
An initial statement or free recall is the cornerstone of any investigative interview that focuses on information gathering (
Powell & Snow, 2007). The United Kingdom’s PEACE interview is the most empirically tested interview model, and it is being widely implemented in different countries, including the United Kingdom (U.K.), Scandinavia, Australia, and New Zealand (
Walsh et al., 2016). The most basic or standard interview within the PEACE model is the Structured Interview, in which the interviewee is first invited to provide a statement of what happened during the event in as many details as possible without being interrupted (
Dando et al., 2009;
Memon et al., 2010). However, not all information can be elicited in this free recall, even when interviewees are telling the truth (
Fisher, 1995). While innocent interviewees are typically motivated to provide information that helps the interviewer resolve the case and prove their innocence (
Granhag & Hartwig, 2008), it may be difficult for them to retrieve information about events that occurred a long time ago or that were emotionally charged (
Geiselman & Fisher, 1985;
Semmler et al., 2018). Also, innocent interviewees may believe that some information is insignificant, and they thus prefer not to waste the interviewer’s time with such information (
Fisher et al., 2014). Unknown to interviewees, this information can be vital for resolving some cases (
Brandon et al., 2018).
For Achieving Best Evidence (
U.K. Ministry of Justice, 2022), it is recommended that investigative interviewers follow up on a free recall by using open and probing questions. Previous eyewitness research has shown that interviewees offer most details in a free recall, but asking follow-up questions can increase the number of new details by approximately 20% (
Kontogianni et al., 2020). Follow-up questions enable interviewees to elaborate on the provided information and thus to clarify what they are trying to communicate and eliminate any perceived contradictions. Follow-up questions also encourage interviewees to provide more information that helps with resolving the case, show interviewees that the interviewer is interested in listening to them, and enhance opportunities for detecting deceit (
Fisher & Geiselman, 1992;
Hartwig et al., 2011).
The type of follow-up questions asked can be consequential in investigative interviews, and there is ample evidence that supports the use of open—rather than closed questions—for information gathering (
Lamb et al., 2009;
Oxburgh et al., 2010). For open questions to be effective, they should not be leading or suggestible (
Meissner et al., 2014;
Richardson et al., 1995) but solely based on the interviewee’s own (initial) statement and originally chosen words (witness-compatible questioning;
Wells et al., 2006). Unlike closed questions (e.g., yes/no questions), which demand a response of very few words and are largely based on recognition memory, open questions demand a more elaborate response and are more accessible in memory, thus eliciting more detailed and accurate statements (
Koriat & Goldsmith, 1994;
Nunan et al., 2020).
While types of open questions have been defined and introduced differently in the memory and investigative interviewing literature (
Oxburgh et al., 2010), these generally include Tell, Explain, Describe (TED) questions (e.g., ‘Tell me more about what happened; ‘Explain how you managed to escape’; ‘Describe what happened while you were at the shop’, and 5-WH (who, what, where, when, how) probing questions. The 5-WH cued-recall questions are more targeted than the TED questions (
Caso et al., 2024;
Griffiths & Milne, 2006). We therefore focus on TED questions in the present experiment.
The most frequently suggested open questions are the TED and 5-WH questions, but other distinctions can also be made.
Powell and Snow (
2007) classified open questions into depth and breadth questions. Depth questions are based on previously reported information (e.g., ‘You said you saw someone passing by, please describe that person’). Breadth questions request more information on a topic that was not disclosed previously (e.g., ‘What happened next?’). Depth questions often result in more (accurate) information than breadth questions (
Danby & Sharman, 2023;
Denne et al., 2024). We therefore only asked depth questions in the present experiment.
1.4. The Segmented Interview
We tested a novel interview technique—‘the Segmented Interview’—in which each topic in the initial free recall is partitioned into segments, and that is followed up by open-depth questions for every segment. For example, if the interviewee reports on what happened before, during, and after the event in a free recall, the interviewer can divide the interview into three topics: before, during (target event), and after the event. The interviewer then focuses on one topic at a time (regardless of its relevance to the event under investigation) and asks follow-up questions on each segment within a topic, thus exhausting all previously mentioned information in the free recall. The Segmented Interview aligns with practical recommendations that interviewers should not jump from one topic to another but focus on one topic at a time (
Brandon et al., 2018;
Fisher & Geiselman, 1992).
The Segmented Interview differs from a Structured Interview in at least four ways. First, in a Structured Interview, the topics chosen to probe are often based on the relevance of the topic to the event under investigation. They thus depend on the interviewer’s opinion of what topics may be relevant. The follow-up questioning phase also depends on whether the interviewer believes that a topic was adequately covered in the free recall. For example, it is stated in the Achieving Best Evidence guidance (
U.K. Ministry of Justice, 2022, p. 84) that ‘Each topic not adequately covered in the witness’s (free recall) account should then be introduced’. This suggests that further questioning is not needed for some topics mentioned in the free recall if the interviewer believes they were adequately addressed. Thus, critical topics can go unnoticed if the interviewer decides they are irrelevant and/or have been adequately covered. With a Segmented Interview, follow-up questioning involves asking about every topic in the free recall, regardless of its relevance (refer to the opening example on descriptions of boyfriend and associates already known to the police). Thus, the questions are based on the totality of what was remembered in the free recall. If the interviewee mentions a topic, then it is sensible to assume the topic is of importance to the interviewee and of their perception of how the events unfolded, so it should be investigated.
Second, it is not clear in the Structured Interview how the free recall topics can be probed. While the Structured Interview protocol (
U.K. Ministry of Justice, 2022) refers to the use of follow-up open and closed questions, it does not suggest segmenting the topics of the free recall, and it does not provide a structure on how to probe them. In the Segmented Interview, entire segments are devoted to each topic using focused questioning, and the interviewee concentrates on a single segment at a time. The interviewee can concentrate on specific incidents and time periods they would not have otherwise processed efficiently and reported (
Leins et al., 2014;
Paulo et al., 2017). This focused questioning slows the interview process for both the interviewee and interviewer and allows for a more in-depth retrieval of the event.
Third, while the Structured Interview demonstrates a good and evidence-based questioning technique, the Segmented Interview is expected to further facilitate memory recall and thus to enhance lie detection. The Segmented Interview should include more topics than the Structured Interview, and the topics are expected to include more segments and focused questions. Asking about each segment should facilitate the retrieval of other segments and perhaps of other topics. According to the spreading activation theory (
Collins & Loftus, 1975), memory is a network that can be activated by memory cues; once one memory trace is activated by a cued-recall question, it follows that other memory traces are activated. As more information is disclosed, more segmentation and focused questioning can be implemented on the new information. With more information being reported, opportunities for detecting deception are also enhanced (
Geiselman, 2012).
Fourth, the Segmented Interview is expected to diminish resistance by interviewees more than the Structured Interview. In the example provided at the beginning of the paper, the female interviewee was initially resistant to giving information but shifted her strategy after the interview and topics were segmented. The focused nature of probing each segment may have urged her to provide more information to appear convincing and forthcoming. Interviewees may not expect that their free recall will be segmented, and unanticipated questions often elicit more information and veracity cues than anticipated questions (
Vrij et al., 2009).
Lie tellers usually prepare responses to questions they anticipate (
Chan & Bull, 2014). However, asking unanticipated questions should counter their preparation strategy and make it more difficult for them to respond as they try to avoid reporting incriminating information (
Granhag & Hartwig, 2008). When asked unanticipated questions or when pressed for information, lie tellers may shift their strategies to ensure they appear cooperative (and honest), so they resolve this by (a) reporting non-incriminating information that comprise peripheral details irrelevant to the event under investigation (e.g., events happening before or after the target event;
Alison et al., 2014), (b) providing scripted information based on general knowledge (e.g., common knowledge details; “employees were having lunch in the foyer at noon”;
Vrij et al., 2019), and/or (c) in case they decide not to volunteer some information, using self-handicapping strategies to justify why they cannot provide the information (e.g., “It was dark, so I could not see what was happening”;
Vrij et al., 2021).
The Segmented Interview and its unanticipated nature should not be problematic for truth tellers, as they do not usually use intentional strategies in interviews but only rely on their memory when answering questions (
Johnson & Raye, 1981). In fact, segmenting the free recall should help truth tellers recall more information and explain away any information that came across as contradictory (
Granhag & Hartwig, 2015). Truth tellers may thus become more able to provide core (central) details about the target event and complications, which are incidents that make an event more complicated (e.g., “I ordered a vegan pizza, but I received a vegetarian pizza”). Statements can typically be well understood without including complications, and truth tellers typically report them when they are encouraged to add more information. Lie tellers do not usually think of reporting complications, and reporting them goes against their inclination to keep stories simple (
Hartwig et al., 2007;
Maier et al., 2018).
In sum, the Segmented Interview is similar to the Structured Interview in that it is based on the notion that the initial free recall is rarely complete and that more information can be obtained by further probing relevant topics. However, unlike the Structured Interview, in the Segmented Interview, all topics mentioned in the free recall are included in the follow-up questioning phase, the topics are partitioned into segments, and focused questioning is applied for each segment separately. All these factors suggest that the Segmented Interview is more focused and is likely to enhance information gathering and lie detection beyond the Structured Interview.
In the present research, we compared the Segmented Interview and the Structured Interview on core and peripheral details, complications, common knowledge details, and self-handicapping strategies. The topics of the initial free recall were partitioned in the Segmented Interview but not in the Structured Interview. As Structured Interview protocols recommend that interviewees elaborate on relevant topics in the free recall (
U.K. Ministry of Justice, 2022), one open follow-up question was asked on each topic in the Structured Interview condition. In both the Segmented and Structured Interviews, only open (TED) depth questions were asked about each topic, because (a) we wanted to standardise the questions and ensure that question type did not affect the findings, and (b) these are the most effective questions for eliciting reliable information (
Caso et al., 2024;
Danby & Sharman, 2023).
We tested a true/false alibi scenario (the alibi being a store visit). Participants engaged in activities that were relevant and irrelevant to the alibi (event under investigation). The rationale for these activities is that lie tellers often use embedded or omission lies so they include truthful aspects when they report an alibi (
Leins et al., 2013). We thus wanted lie tellers to engage in non-incriminating activities (watching a video, checking if a lecturer was in her office) surrounding the mock crime (before and after stealing an envelope with money). That enabled us to examine (a) if lie tellers provided information about the non-incriminating activities (i.e., peripheral details) and (b) how the information lie tellers provided compared to that of truth tellers.
In line with previous research (
Deeb et al., 2018;
Vrij et al., 2021), we predicted that truth tellers will report more core details and more (core and peripheral) complications but fewer peripheral details, fewer (core and peripheral) common knowledge details, and fewer (core and peripheral) self-handicapping strategies than lie tellers (Hypothesis 1; Veracity main effect).
We also predicted that the focused questioning in the Segmented Interview would enable participants, particularly truth tellers, to elaborate on their initial free recall, which should, in turn, enhance opportunities for information gathering and lie detection (
Geiselman, 2012). Thus, participants were expected to report more core and peripheral details, more complications, more common knowledge details, and more self-handicapping strategies in the Segmented Interview than in the Structured Interview (Hypothesis 2; Interview main effect). The differences between truth tellers and lie tellers in Hypothesis 1 were expected to be particularly pronounced in the Segmented Interview (Hypothesis 3; Veracity x Interview interaction effect).