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Journal: Sustainability, 2017
Volume: 9
Number: 2163

Article: The Relationship between the Efficiency, Service Quality and Customer Satisfaction for State-Owned Commercial Banks in China
Authors: by Meehyang Chang, Han-Byeol Jang, Yi-Mei Li and Daecheol Kim
Link: https://www.mdpi.com/2071-1050/9/12/2163

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