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Sustainability 2017, 9(11), 2082;

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Graduate School of Innovation and Technology Management, Korea Advanced Institute of Science Technology (KAIST), Daejeon 305-701, Korea
Department of IT convergence, Kumoh National Institute of Technology, Gumi 730-701, Gyungbuk, Korea
Author to whom correspondence should be addressed.
Received: 1 October 2017 / Revised: 2 November 2017 / Accepted: 9 November 2017 / Published: 13 November 2017
(This article belongs to the Special Issue Mobile Technology and Smart Tourism Development)
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The purpose of this research is to identify the status and role of mobile technology in achieving sustainable and smart tourism, and to suggest future research and strategy directions for academia and managers in practice. This research utilized multiple sources, such as patents, academic articles, and news, and selected methodologies optimized for the purpose of each study. Study 1 used Netminer, a social network analysis program, to analyze the relationships between patent’s International Patent Classification (IPC) codes. Study 2 used the T-LAB program for content analysis to analyze the texts of patents, journal articles, and news. Study 3 used the Leximancer program, which utilizes relative frequency to analyze mobile app consumer reviews. In study 1, we identified various forms of data related technologies and mobile technologies for smart city systems and maps. In study 2, we found the environment, sustainability, business, and market themes to be related to mobile technology. In study 3, we explored consumers’ attitudes and preferences for mobile travel app using their reviews. Advances in mobile technology are expected to create innovative experiences for consumers, foster a sustainable competitive advantage for tourism destinations and tourism-related suppliers, and create sustainable competencies for smart tourism. View Full-Text
Keywords: mobile technology; smart tourism; sustainability; content analysis mobile technology; smart tourism; sustainability; content analysis

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Kim, D.; Kim, S. The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews. Sustainability 2017, 9, 2082.

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