Spatial Distribution of Star-Rated Hotels and Tourism Service Capacity in Harbin, China

Ice-and-snow tourism cities face pronounced seasonal fluctuations that place strong pressure on urban accommodation systems. Understanding the spatial distribution, accessibility, and service capacity of hotels is therefore critical for sustainable tourism management in cold-region cities. Taking Harbin, China, as a representative winter tourism destination, this study develops a GIS-based spatial analytical framework to examine the spatial organization and service performance of star-rated hotels. Using data from 553 three-star and above hotels, combined with questionnaire survey data (N = 224), we apply the Nearest Neighbor Index (NNI), Kernel Density Estimation (KDE), and raster-based cost-distance accessibility analysis to identify spatial clustering patterns, accessibility differentiation, and mismatches between hotel supply and peak seasonal demand. We find that available hotel rooms can only meet about 60% of peak-season demand, indicating a severe capacity deficit. The results reveal a clear core–periphery spatial structure of star-rated hotels, significant accessibility disparities among hotel categories, and a pronounced mismatch between accommodation capacity and tourism demand during peak winter seasons. Peripheral areas exhibit limited accessibility and insufficient service capacity, while central districts experience high concentration and pressure. These findings highlight the importance of integrating spatial equity and seasonal demand considerations into accommodation planning and infrastructure optimization, providing policy-relevant insights for sustainable tourism development in cold-region cities.