Religious Tourists’ Satisfaction with Services and Their Impacts on Spirituality in the Post-COVID-19 Era

Round 1

Reviewer 1 Report

A clearly written article with quality quantitative research methodology. In the discussion, however, it is necessary to more clearly relate the results to domestic Hajj participants and to generalize the results to foreign participants only on the basis of further research.

Author Response

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Reviewer 2 Report

Good research, clear and well done.

The only minus of the work is the theoretical contribution of the paper, that is a bit pour.

Author Response

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Reviewer 3 Report

The authors have undoubtedly dealt with an interesting topic. It is a high quality empirically oriented study, with a logical structure, clearly stated objectives and well-founded conclusions.
However, there are some minor shortcomings that should be corrected before publication. For example, the title of the study does not accurately reflect the content, which is much narrower - focusing only on The Hajj. As this is a very specific type of religious tourism, the results of its survey have significant limitations in the possibility of generalizing the conducted research to pilgrimages within other religions.
It would also be useful to situate the theoretical backgound within the broader context of pilgrim tourism theory as a whole. For example, in the context of the evolution of a distinctive cultural landscape that encourages pluralism with reference to a sustainable mechanism of coexistence for the pilgrimage tourism development (e.g. Chakrabarty P., Sadhukhan S.K. (2020). Destination Image for Pilgrimage and Tourism: A Study in Mount Kailash Region of Tibet. Folia Geographica 2020, 62/2, pp. 71-86).
In terms of online marketing communication, understanding the meaning of the message plays an important role. I think authors should at least briefly mention the importance of the influence of mitigated online communication - a semiotic perspective - on shaping the overall pilgrimage experience (e.g. Matlovičová K., Tirpáková E., Mocák P. (2019). City Brand Image: a Semiotic Perspective. A Case Study of Prague. Folia Geographica, Vol. 61, No. 1, pp. 120 -142). I am referring to broadcast information (inauthentic from the perspective of the potential pilgrim) as important elements in shaping the resulting experience.
There is no section in the article that discusses the limitations of the study and recommendations for possible future research direction.
However, the aforementioned shortcomings in no way diminish the quality of the present study, which, in my opinion, should be published.

Author Response

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