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Article

Design of a Reverse Logistics System with Internet of Things for Service Parts Management

1
Department of Supply Chain and Information Management, The Hang Seng University of Hong Kong, Hong Kong, China
2
Department of Computing, The Hang Seng University of Hong Kong, Hong Kong, China
*
Author to whom correspondence should be addressed.
Academic Editor: Giada La Scalia
Sustainability 2022, 14(19), 12013; https://doi.org/10.3390/su141912013
Received: 29 August 2022 / Revised: 20 September 2022 / Accepted: 20 September 2022 / Published: 22 September 2022
Despite that reverse logistics of service parts enables the reuse of failed components to achieve greater environmental and economic benefits, the research and successful business cases are inadequate. This study designs a novel reverse logistics system that applies the Internet of Things (IoT) and business intelligence to streamline the reverse logistics process by identifying the appropriate components for sustainable operations of component reuse. Furthermore, an inventory classification scheme and an analytical model are developed to identify the failed components for refurbishment by considering return quantity of the failed component, repair rate of the failed component in the repairing center, reusable rate of refurbished parts, corresponding costs, and the benefit of refurbished parts. Moreover, a mobile application powered by the IoT technology is developed to streamline the process flow and avoid collection of fake components. Lastly, a case study of an electronic product company is conducted, and it is concluded that the proposed approach enabled the company to facilitate the reuse of components and achieve the benefit of cost saving. The results of this study demonstrate the importance of a reverse logistics system for companies to sustain after-market service operations. View Full-Text
Keywords: reverse logistics; service parts management; analytical model reverse logistics; service parts management; analytical model
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MDPI and ACS Style

Mo, D.Y.; Ma, C.Y.T.; Ho, D.C.K.; Wang, Y. Design of a Reverse Logistics System with Internet of Things for Service Parts Management. Sustainability 2022, 14, 12013. https://doi.org/10.3390/su141912013

AMA Style

Mo DY, Ma CYT, Ho DCK, Wang Y. Design of a Reverse Logistics System with Internet of Things for Service Parts Management. Sustainability. 2022; 14(19):12013. https://doi.org/10.3390/su141912013

Chicago/Turabian Style

Mo, Daniel Y., Chris Y. T. Ma, Danny C. K. Ho, and Yue Wang. 2022. "Design of a Reverse Logistics System with Internet of Things for Service Parts Management" Sustainability 14, no. 19: 12013. https://doi.org/10.3390/su141912013

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