5.1. Main Findings
This study demonstrated that remote work is positively related to an increase in neighborhood satisfaction after the COVID-19 pandemic. We also observed that less decrease (or increase) in geographic accessibility to eating facilities is positively related to increase in neighborhood satisfaction of both remote and nonremote workers. Major findings from the relationships were threefold. The emergence of the COVID-19 pandemic impacted urban dwellers’ lifestyles with decreased face-to-face interactions, for example. Owing to the limited opportunities for face-to-face interactions, less decreased (or increased) geographic accessibility to the facilities that continue to provide opportunities near homes was found to be related to an increase in neighborhood satisfaction; possibly, this implies the realization of potential demand. Second, the pandemic possibly changed the places where people engage in activities from areas around workplaces to their neighborhoods, owing to the lockdown policy that limited activities in populated areas after the pandemic. Indeed, there were changes in the location of facilities for leisure activities (such as eating facilities, gyms, and fitness clubs) in central areas to areas that were not densely developed. In this case, those living in areas that continue to have a low level of geographic accessibility to those facilities (even after the pandemic) may not be satisfied with their neighborhoods. Third, the pandemic also possibly brought new demand, which was not considered important for daily life; in other words, there could be a shift in demand in neighborhoods—geographic accessibility to amenities and floor space workers prefer, for example. A detailed discussion of this follows.
Working remotely was found to be related to an increase in neighborhood satisfaction regardless of the centrality of areas where people live. It was found to exhibit a greater positive relationship in the case of people living in a noncentral area. This indicates that working remotely provides more benefits by reducing the time-related travel costs for those who should travel longer distance to workplaces (given that those living in noncentral areas travel longer distance to workplace;
Table 1). Furthermore, people can manage their work schedule when they work remotely [
17,
18]. This enables remote workers to visit neighborhood facilities for social interaction and to conduct leisure activities with their family members and friends, despite the limited business hours of the facilities during the pandemic [
35]. Even with the limited social interactions during the pandemic [
54,
55], working remotely enables people to spend more time for social interactions and leisure activities in their neighborhoods. Therefore, their neighborhood satisfaction increased.
Meanwhile, for those living in a noncentral area, the proximity to workplace was also found to exhibit a positive relationship with the increase. This could possibly link to the results of the relationship with remote work, indicating that the reduced time-related travel costs enable workers to spend more time within their neighborhoods. This is consistent with the results of the previous studies conducted before the pandemic [
15,
16]. On the other hand, a positive relationship between the proximity to workplace and an increase in neighborhood satisfaction was also found for remote workers living in a noncentral area but not for nonremote workers. Remote workers living in a noncentral area travel longer distances to their workplace on average than nonremote workers (
Table 1). This is possibly attributable to nonremote workers’ residential preferences to lessen their time-related travel costs to their workplace. Despite the possible difference in preference for distance to workplace, there could be an acceptable level of distance to workplace from the perspective of neighborhood satisfaction; this is true for remote workers. Ultimately, reducing time-related travel costs to workplaces—by means of both working remotely and a closer distance to the workplace—remains an important factor of increasing neighborhood satisfaction even after the emergence of the pandemic.
In terms of house types, people living in single-family homes located in central areas were found to exhibit less likelihood of increase in neighborhood satisfaction. Central areas have high land prices, which force residents to choose among components of a satisfying environment according to theories of residential location choice regarding a trade-off between geographic accessibility and floor space [
56,
57]. Therefore, those living in single-family homes located in central areas may have sacrificed some of the required components after the pandemic began (e.g., safe open places for social interactions on the weekend).
On the other hand, living in a single-family home was also found to be negatively related to an increase in neighborhood satisfaction in the case of remote workers regardless of the centrality of areas where they live. According to a nationwide survey of residents [
58], people living in single-family homes are more likely to consider their neighborhood community to be an important component of a satisfying environment and to be satisfied with the neighborhood community than those living in multifamily homes. Even though remote workers spend more time at and around their homes, limited relationships with neighbors after the emergence of the pandemic [
54,
55] could possibly be a barrier to increasing their neighborhood satisfaction. This highlights the importance of social interaction for an increase in the neighborhood satisfaction of remote workers. Another possible reason is the high preference of remote workers for neighborhood amenities [
59,
60]. Multifamily houses are more likely to be located near local centers; however, single-family houses have greater floor space. The lack of necessity to have extensive floor space could possibly make them prioritize neighborhood amenities over the size of floor space when working remotely and spending more time around their homes; this implies a shift in demand regarding the living environment after the pandemic. Further studies should be conducted to examine why the remote workers living in single-family homes exhibit less likelihood of increase in neighborhood satisfaction; those studies will help policymakers to determine which factors—social interactions or geographic accessibility to neighborhood amenities, for example—should be prioritized in the postpandemic world for efficient strategies to increase neighborhood satisfaction.
People could possibly have a negative perception of the areas with high geographic accessibility to neighborhood facilities owing to the spread of COVID-19 [
31]. On the other hand, one may continue to need places for social interaction around one’s home as in prepandemic times, owing to the limited social interactions after the start of the pandemic [
54,
55]. Living in homes close to the third places—such as cafés, restaurants, and bars—provides opportunities to maintain residents’ social networks and reduce loneliness [
27,
61]; this could possibly be true even after the emergence of the COVID-19 pandemic. In other words, there could be a definite gap between the need for socializing and the actual engagement of urban residents. Therefore, the opinions of people living in neighborhoods where the geographic accessibility to eating facilities was less decreased (or increased)—which provides opportunities to continue to be socially engaged—could possibly be positively related to increase in neighborhood satisfaction. These new demands of residents, including both remote and nonremote workers, can lead to the benefits of high geographic accessibility. If the benefits of geographic accessibility are greater than the negative perception of populated places, the neighborhoods where geographic accessibility is less decreased (or increased) may lead to an increase in residents’ satisfaction. Indeed, residents who live in neighborhoods where the geographic accessibility to eating facilities was less decreased (or increased) were found to show increased neighborhood satisfaction after the pandemic started.
Unlike for eating facilities, increase in geographic accessibility to gyms and fitness clubs was found to exhibit a nonsignificant relationship with the likelihood of increase in neighborhood satisfaction. People’s physical activity has tended to decrease since the pandemic [
62,
63]. On the other hand, the emergence of the COVID-19 pandemic may stimulate people’s health consciousness [
64,
65] and motivate physical activity even after the pandemic [
66]. However, the result of the nonsignificant relationship with increase in geographic accessibility to gyms and fitness clubs implies that some people are reluctant to visit those facilities and opt for exercising at their homes, for example. Indeed, home exercise has been recommended as a way of maintaining physical activities after the emergence of the pandemic [
67]. In other words, there are substitute services for the facilities for exercising. In contrast, it is relatively difficult to substitute facilities for social interactions, such as eating facilities; therefore, less decrease (or increase) in geographic accessibility was found to exhibit a positive relationship with increase in neighborhood satisfaction for both remote and nonremote workers. This emphasizes the importance of social connections, and the social connections should be considered as an important factor of making residents—including both remote and nonremote workers—more satisfied with their neighborhoods even after the emergence of the pandemic.
The restrictions on facilities where people conduct socioeconomic activities increase the cost of conducting the activities [
36]. As a result, the increased costs after the pandemic possibly caused the shift in places where people living in noncentral areas engage in activities from areas around their workplace to their neighborhoods. Indeed, our study revealed that there was more decrease in geographic accessibility to amenities in central areas after the start of the pandemic. This implies that demand for some facilities in central areas has shifted to noncentral areas since the pandemic and facility location (supply) has changed according to demand. On the other hand, this study considered the average walking distance when measuring the geographic accessibility to facilities. Our study revealed that residents who live in neighborhoods where the geographic accessibility to amenities (e.g., eating facilities) was less decreased (or increased) show increased neighborhood satisfaction after the pandemic started. This implies that people still prefer walkable neighborhoods with a higher geographic accessibility to amenities among the noncentral areas, and those living in areas with a low level of geographic accessibility may not be satisfied with their neighborhoods even after the pandemic. However, further studies should be conducted to better understand the relationship between neighborhood walkability and neighborhood satisfaction after the pandemic.
In the prepandemic world, compact and densely developed cities were the places which residents considered more livable [
68]. The findings from this study suggest that populated cities continued to provide prepandemic benefits for their residents—even for the remote workers—by means of their large variety in urban services; this empirical evidence supports the claim that the pandemic may not alter the advantages of dense development [
31,
69]. This is in line with findings from countries outside Japan [
39,
70,
71,
72] and highlights the importance of geographic accessibility to neighborhood facilities during COVID-19 even in densely developed cities. Therefore, development that improves geographic accessibility to neighborhood services can be a strategy for sustainable neighborhoods during and after the pandemic. Policymakers in densely developed areas may be able to weigh the risk of COVID-19 transmission, the benefits of social interaction, and neighborhood facilities’ geographic accessibility when discussing policies for sustainable neighborhood development. However, it is also true that the pandemic has changed the lifestyle of people living in populated cities. Even with an assumption that remote work continues to be promoted as a new way of working, neighborhood amenities (not concentrated in central areas) possibly continue to be a factor for satisfying residents. Given that it is difficult to change the neighborhood environment and working style which people are satisfied with, the postpandemic urban structure may not become the same as that of the prepandemic world (such as strong concentration in central areas). Therefore, it is necessary to continue monitoring residents’ neighborhood satisfaction to discuss the direction of urban development for the postpandemic world.
5.2. Limitations
This study tested the relationships between geographic accessibility to neighborhood facilities and neighborhood satisfaction according to both the status of remote work and the centrality of areas where workers live, but it has several limitations. First, there could be self-selection bias regarding the status of remote work, preferred neighborhood surroundings, and the area where people live. In other words, it is possible that the relationships observed in this study are a tendency according to individual differences rather than a causal mechanism. Further research is required to consider factors such as experience regarding remote work, self-efficacy, and changes in attitudes toward COVID-19, remote work, and neighborhood environments and determine which factors may differ according to socioeconomic status, occupational status, and industry type. Those factors could possibly mediate the relationships between neighborhood environment and satisfaction.
Another limitation is the possible difference between stated preferences and revealed preferences. Given that this study employed a cross-sectional survey to analyze residents’ subjective changes in neighborhood satisfaction (stated preference), it is hard to conclude that remote workers will keep living at their current address in the long term. Even though residents who are satisfied with their neighborhood are more likely to continue to live at their current address, longitudinal surveys which track residents’ homes addresses (revealed preference) are necessary to test whether the remote work changes the location where they live.
This study observed that remote workers living in populated areas reported increases in neighborhood satisfaction after the emergence of the pandemic. However, there may be differences on the city scale in terms of the relationships between working remotely and neighborhood satisfaction. Comparisons between those who live in urban, suburban, rural areas, and areas in other countries should be conducted in further studies.
In addition, there is imbalance regarding the neighborhood satisfaction change (i.e., most of the respondents reported that their neighborhood satisfaction is unchanged; more respondents reported increase in neighborhood satisfaction than decrease). Therefore, the results of this study could possibly be biased toward the relationships with increase in neighborhood satisfaction and miss some factors related to decrease. Considering that the changes were for about a year after the emergence of the COVID-19 pandemic, this study still contributes to discussing the direction of urban development during the pandemic. However, further trajectory surveys should be conducted to track the changes in neighborhood satisfaction after several years beyond the emergence of the pandemic and to test the relationship with the changes in the status of remote work.