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Journal: Sustainability, 2022
Volume: 14
Number: 8506

Article: Service Quality of and User Satisfaction with Non-State-Owned Academic Libraries in China: Integrating the Fuzzy Delphi Method with the Kano Approach
Authors: by Yi-Chang Chen, Chao-Chung Ho and Shih-Ming Kuo
Link: https://www.mdpi.com/2071-1050/14/14/8506

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