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Journal: Sustainability, 2021
Volume: 13
Number: 3581

Article: Understanding Customer Responses to Service Failures during the COVID-19 Pandemic for Sustained Restaurant Businesses: Focusing on Guanxi
Authors: by Chenyu Zhang, Junkyu Park, Mark A. Bonn and Meehee Cho
Link: https://www.mdpi.com/2071-1050/13/6/3581

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