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Article

Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes

by 1,2,*, 2 and 2,3
1
School of Information Systems, The Academic College of Tel Aviv-Yaffo, Tel-Aviv 6676151, Israel
2
Department of Information Systems, University of Haifa, Haifa 3498838, Israel
3
School of Industrial Engineering and Management, Shenkar College of Engineering, Design and Art, Ramat Gan 5252626, Israel
*
Author to whom correspondence should be addressed.
Academic Editor: Nicholas Chileshe
Sustainability 2021, 13(20), 11387; https://doi.org/10.3390/su132011387
Received: 31 August 2021 / Revised: 4 October 2021 / Accepted: 6 October 2021 / Published: 15 October 2021
(This article belongs to the Special Issue Knowledge Management in Organizations: New Trends and Challenges)
In this age of digital transformation, knowledge-intensive organizations strive to improve business outcomes and sustainability by improving their knowledge-intensive business processes (KIBPs) to obtain a competitive advantage. Many researchers have claimed that KIBP enhancement is possible through knowledge management (KM) initiatives supported by an effective KM infrastructure. Current KM infrastructures deal with formal KM procedures, where knowledge is created, stored, assimilated, and disseminated. Such activities, however, are designed to be performed outside of the business process. KM infrastructures are expected to be more effective when they include specific real-time knowledge procedures integrated into the operational flow of KIBPs. This paper explores how modern KM infrastructures can support KIBPs, considering both formal and operational KM procedures. Our study’s essential contribution is the conceptual KM infrastructure framework (KMIF) developed based on grounded theory research. This infrastructure provides a systematic and robust approach, starting from the ground up, for structuring organizational knowledge assets across a range of KIBP environments. We define operational knowledge procedures directly involved in KIBPs, adding a layer to KM infrastructures beyond the formal knowledge procedures. A mixed-method case study was conducted to demonstrate and evaluate the proposed KMIF for enhancing business outcomes and sustainability of knowledge-intensive organizations. View Full-Text
Keywords: knowledge management infrastructure; knowledge processes; knowledge-intensive business processes knowledge management infrastructure; knowledge processes; knowledge-intensive business processes
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MDPI and ACS Style

Aviv, I.; Hadar, I.; Levy, M. Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes. Sustainability 2021, 13, 11387. https://doi.org/10.3390/su132011387

AMA Style

Aviv I, Hadar I, Levy M. Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes. Sustainability. 2021; 13(20):11387. https://doi.org/10.3390/su132011387

Chicago/Turabian Style

Aviv, Itzhak, Irit Hadar, and Meira Levy. 2021. "Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes" Sustainability 13, no. 20: 11387. https://doi.org/10.3390/su132011387

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