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Open AccessArticle

Mind the Gap: Towards a Typology of Climate Service Usability Gaps

1
Department of Geography, Planning and Environment, Radboud University, 6525XZ Nijmegen, The Netherlands
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Department of Urban Water and Subsurface, Deltares, 3584BK Utrecht, The Netherlands
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Department of Risk, Slope stability and Climate adaptation, NGI, N-0855 Oslo, Norway
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Department of Geotechnical risk and climate adaptation, SGI, SE-581 93 Linköping, Sweden
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Coastal Risks and Sea-Level Rise Research Group, University of Kiel, 24118 Kiel, Germany
*
Author to whom correspondence should be addressed.
Sustainability 2020, 12(4), 1512; https://doi.org/10.3390/su12041512
Received: 19 December 2019 / Revised: 13 February 2020 / Accepted: 15 February 2020 / Published: 18 February 2020
(This article belongs to the Special Issue Visualization for Climate Change Adaptation)
Literature on climate services presents a large diversity of different services and uses. Many climate services have ‘usability gaps’: the information provided, or the way it is visualized, may be unsuitable for end users to inform decision-making processes in relation to adaptation against climate change impacts or for the development of policies to this end. The aim of this article is to contribute to more informed and efficient decision-making processes in climate adaptation by developing a typology of usability gaps for climate services. To do so, we first present and demonstrate a so-called ‘climate information design’ (CID) template with which to study and potentially improve the visual communicative qualities of climate services. Then, two climates services are selected for a further, qualitative explorative case study of two cases in the north and south of the Netherlands. A combination of focus group sessions and semi-structured interviews are used to collect data from Dutch governmental stakeholders as well as private stakeholders and NGOs. This data is then coded to discover what usability gaps are present. We then present twelve different types of usability gaps that were encountered as a typology. This typology could be used to improve and redesign climate services. View Full-Text
Keywords: climate services; spatial planning; climate adaptation; visual communication; information design; stakeholder involvement climate services; spatial planning; climate adaptation; visual communication; information design; stakeholder involvement
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MDPI and ACS Style

Raaphorst, K.; Koers, G.; Ellen, G.J.; Oen, A.; Kalsnes, B.; van Well, L.; Koerth, J.; van der Brugge, R. Mind the Gap: Towards a Typology of Climate Service Usability Gaps. Sustainability 2020, 12, 1512. https://doi.org/10.3390/su12041512

AMA Style

Raaphorst K, Koers G, Ellen GJ, Oen A, Kalsnes B, van Well L, Koerth J, van der Brugge R. Mind the Gap: Towards a Typology of Climate Service Usability Gaps. Sustainability. 2020; 12(4):1512. https://doi.org/10.3390/su12041512

Chicago/Turabian Style

Raaphorst, Kevin; Koers, Gerben; Ellen, Gerald J.; Oen, Amy; Kalsnes, Bjørn; van Well, Lisa; Koerth, Jana; van der Brugge, Rutger. 2020. "Mind the Gap: Towards a Typology of Climate Service Usability Gaps" Sustainability 12, no. 4: 1512. https://doi.org/10.3390/su12041512

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