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Article

Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach

Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain
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Sustainability 2020, 12(15), 5977; https://doi.org/10.3390/su12155977
Received: 30 June 2020 / Revised: 20 July 2020 / Accepted: 22 July 2020 / Published: 24 July 2020
(This article belongs to the Special Issue Green Manufacturing Processes for Leading Industrial Sectors)
For the time being, companies and organisations are being forced to compete in utterly complex and globalised environments, facing massive natural, economic, and technological challenges on a daily basis. Addressing these challenges would be impossible without a proper approach that helps them identify, measure, understand, and control the performance of their organisations. Lean principles and techniques rise as a solution. This paper justifies and proposes the use of lean principles and techniques to identify key performance indicators (KPIs) in project-based organisations based on their organisational and operational needs. The research focuses mainly on the identification and categorisation of KPIs through a qualitative approach, based on systematic literature review (SLR) of performance indicators, project management, and project success. As a case study, an analysis of relevant information of an R&D and innovation project-based organisation, such as quality manuals, a benchmarking process, internal studies, and surveys regarding what success means for different kinds of stakeholders and for the organisation itself was conducted. As a result, this research is of a high value for project-based organisations, especially those that are not apprised of how to correctly formulate a series of KPIs, or whose path to it is still not clear. View Full-Text
Keywords: lean; key performance indicators; DMAIC; CTQ; project success; project-based organisations; technology readiness level lean; key performance indicators; DMAIC; CTQ; project success; project-based organisations; technology readiness level
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MDPI and ACS Style

Cruz Villazón, C.; Sastoque Pinilla, L.; Otegi Olaso, J.R.; Toledo Gandarias, N.; López de Lacalle, N. Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach. Sustainability 2020, 12, 5977. https://doi.org/10.3390/su12155977

AMA Style

Cruz Villazón C, Sastoque Pinilla L, Otegi Olaso JR, Toledo Gandarias N, López de Lacalle N. Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach. Sustainability. 2020; 12(15):5977. https://doi.org/10.3390/su12155977

Chicago/Turabian Style

Cruz Villazón, Carolina, Leonardo Sastoque Pinilla, José R. Otegi Olaso, Nerea Toledo Gandarias, and Norberto López de Lacalle. 2020. "Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach" Sustainability 12, no. 15: 5977. https://doi.org/10.3390/su12155977

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