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Open AccessArticle

Mediating Factor of Emotional Intelligence in Intercultural Competence and Work Productivity of Volunteers

Department of Management, Faculty of Economics and Management, Vytautas Magnus University, S. Daukanto Str. 28, LT-44246 Kaunas, Lithuania
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Sustainability 2019, 11(9), 2625; https://doi.org/10.3390/su11092625
Received: 10 March 2019 / Revised: 24 April 2019 / Accepted: 1 May 2019 / Published: 7 May 2019
(This article belongs to the Special Issue Intercultural Education and Sustainability)
Volunteering, the volunteer’s intercultural competence and emotional intelligence contribute to intercultural education and sustainability in various societies of today. The aim of this study was to analyse the impact of emotional intelligence and intercultural competence on work productivity of volunteers. The first part of the article substantiates theoretical associations between emotional intelligence, intercultural competence and work productivity. Based on theoretical insights, empirical research methodology was prepared, which consisted of four categories divided into sub-categories that provided the structure of the question groups. The empirical research involved seven informants working in Lithuania, who welcomed volunteers from abroad. The research was conducted using the method of semi-structured interviews. The conclusions present a systematic perspective towards the role of emotional intelligence in the intercultural competence and work productivity of volunteers. In this context, emotional intelligence works as a mediating factor. The contributing role of volunteer-receiving organisations in the development of the volunteers’ emotional intelligence is also highlighted. View Full-Text
Keywords: volunteer; volunteering; emotional intelligence; culture shock; intercultural competence; work productivity; sustainability; Lithuania volunteer; volunteering; emotional intelligence; culture shock; intercultural competence; work productivity; sustainability; Lithuania
MDPI and ACS Style

Vveinhardt, J.; Bendaraviciene, R.; Vinickyte, I. Mediating Factor of Emotional Intelligence in Intercultural Competence and Work Productivity of Volunteers. Sustainability 2019, 11, 2625.

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