Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective
1
Division of Logistics, Faculty of Economics, Vietnam Maritime University, Hai Phong City 180000, Vietnam
2
Graduate School of Logistics, Incheon National University, 119, Academy-Ro, Yeonsu-Gu, Incheon 22012, Korea
*
Author to whom correspondence should be addressed.
Sustainability 2019, 11(5), 1503; https://doi.org/10.3390/su11051503
Received: 26 February 2019 / Revised: 7 March 2019 / Accepted: 8 March 2019 / Published: 12 March 2019
(This article belongs to the Special Issue Sustainable Maritime Transportation Management and Policies)
Vietnam is a popular production base for multi-national companies and has become a hub for the global supply chain. Accordingly, to facilitate the increased demands on transportation and to satisfy customers’ complicated requirements, more attention has been paid to the service quality of container terminals. Thus, the aim of this paper is to investigate the service quality of transshipment container terminals in Vietnam from the perspective of shipping companies. The Consistent Fuzzy Preference Relation (CFPR) method has been introduced to solve multi-criteria service quality problems using both empirical data and expert knowledge. The results of this study illustrate that terminal accessibility and the proximity to a main trunk route are most important among the principal factors and sub-factors. Additionally, the TCIT terminal’s service quality ranks first among the top five container terminals in Vietnam. This study provides stakeholders with insight into competitive factors and risk factors for container terminals and their overall quality of service.
View Full-Text
Keywords:
transshipment; container terminal; service quality; shipping company; Vietnam; Consistent Fuzzy Preference Relation (CFPR)
▼
Show Figures
Figure 1
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited
MDPI and ACS Style
Pham, T.Y.; Yeo, G.-T. Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective. Sustainability 2019, 11, 1503. https://doi.org/10.3390/su11051503
AMA Style
Pham TY, Yeo G-T. Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective. Sustainability. 2019; 11(5):1503. https://doi.org/10.3390/su11051503
Chicago/Turabian StylePham, Thi Y., and Gi-Tae Yeo. 2019. "Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective" Sustainability 11, no. 5: 1503. https://doi.org/10.3390/su11051503
Find Other Styles
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.
