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The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services

School of Design, The Hong Kong Polytechnic University, Kowloon, Hong Kong, China
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Sustainability 2019, 11(23), 6843; https://doi.org/10.3390/su11236843
Received: 28 October 2019 / Revised: 21 November 2019 / Accepted: 22 November 2019 / Published: 2 December 2019
(This article belongs to the Special Issue Digital Markets and the Consumer)
Mobile payment has played a vital role in transforming traditional payment methods into digital payment methods and has led to changes in consumers’ behaviors in economic exchanges. However, there is a lack of knowledge about how perceived security influences are a sustainable use of mobile payment services. In order to examine the impact of perceived security on users’ continuous use, especially regarding mobile payment services and factors related to perceived security (i.e., perceived control, interface design features, and conscientiousness), an empirical study was conducted to collect data from 252 participants. Then, the proposed research model was examined using structural equation modelling. The results revealed that the perception of interface design features was influenced by conscientiousness. Perceived security was affected by perceived control, the perception of interface design features, and conscientiousness. Moreover, perceived security was identified to have a strong impact on continuous intention to use mobile payment. The design implications for mobile service providers and designers are presented. View Full-Text
Keywords: Mobile payment; continuous use; perceived security; perceived control; interface design features; conscientiousness Mobile payment; continuous use; perceived security; perceived control; interface design features; conscientiousness
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Zhang, J.; Luximon, Y.; Song, Y. The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services. Sustainability 2019, 11, 6843.

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