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Open AccessArticle

Structuring a Residential Satisfaction Model for Predictive Personalization in Mass Social Housing

by 1,2,* and 1,2
1
School of Architecture, Faculty of Architecture, Design and Urban Studies, Pontificia Universidad Católica de Chile, Santiago 7520245, Chile
2
Centre for Sustainable Urban Development (CEDEUS), Pontificia Universidad Católica de Chile, Santiago 7520245, Chile
*
Author to whom correspondence should be addressed.
Sustainability 2019, 11(14), 3943; https://doi.org/10.3390/su11143943
Received: 18 May 2019 / Revised: 5 July 2019 / Accepted: 16 July 2019 / Published: 19 July 2019
Ensuring access to quality social housing is a major challenge for developing countries. The problems of standardized mass housing are well-known. However, this type of provision is ubiquitously used for its advantages when addressing pressing shortages, often resulting in significant mismatches between the attributes of the housing and the requirements of the dwellers. This multidisciplinary study explores linkages between personalized development and residential satisfaction towards informing a mass personalization approach to social housing. In specific, it presents a model that formalizes this relationship using expectancy disconfirmation theory and field information. A housing survey was conducted in four estates located in Concepción, southern Chile, and complemented with environmental performance data generated with simulation software. The analysis of the results suggests that the relationship between occupants and providers (i.e., personalization as a service) can influence the build-up of expectations, while the capacity of the dwellings to meet the requirements of different households (i.e., personalization as a product) can have a significant impact on satisfaction. These outcomes are formalized with a model that acknowledges these links at different stages of occupancy and, therefore, can be used to inform the personalized development of mass social housing. View Full-Text
Keywords: personalization; environmental performance; residential satisfaction; energy retrofitting; social housing personalization; environmental performance; residential satisfaction; energy retrofitting; social housing
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MDPI and ACS Style

Bunster, V.; Bustamante, W. Structuring a Residential Satisfaction Model for Predictive Personalization in Mass Social Housing. Sustainability 2019, 11, 3943. https://doi.org/10.3390/su11143943

AMA Style

Bunster V, Bustamante W. Structuring a Residential Satisfaction Model for Predictive Personalization in Mass Social Housing. Sustainability. 2019; 11(14):3943. https://doi.org/10.3390/su11143943

Chicago/Turabian Style

Bunster, Victor; Bustamante, Waldo. 2019. "Structuring a Residential Satisfaction Model for Predictive Personalization in Mass Social Housing" Sustainability 11, no. 14: 3943. https://doi.org/10.3390/su11143943

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