Next Article in Journal
Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts
Next Article in Special Issue
Comparison of Response Scales as Measures of Indoor Environmental Perception in Combined Thermal and Acoustic Conditions
Previous Article in Journal
Trialogue on Built Heritage and Sustainable Development
Previous Article in Special Issue
Media Use and Environmental Public Service Satisfaction—An Empirical Analysis Based on China
 
 
Article

Gratitude at Work Works! A Mix-Method Study on Different Dimensions of Gratitude, Job Satisfaction, and Job Performance

1
Department of Psychological, Health and Territory Sciences, Università“G. d’Annunzio” of Chieti-Pescara, 66100 Chieti CH, Italy
2
Department of Psychology, University of Turin, via Verdi 10, 10124 Turin, Italy
*
Author to whom correspondence should be addressed.
Sustainability 2019, 11(14), 3902; https://doi.org/10.3390/su11143902
Received: 11 June 2019 / Revised: 3 July 2019 / Accepted: 16 July 2019 / Published: 18 July 2019
(This article belongs to the Special Issue Psychology of Sustainability and Sustainable Development)
Gratitude may be defined as a personal positive tendency to recognize and respond with gratitude to positive experiences. It has been extensively described within personal relationship literature, showing its correlations with life satisfaction and decreased psychopathology. We propose here to consider gratitude as both a personal and an organizational value able to improve job performance and job satisfaction. The specific aim is twofold: to explore how public administration workers are used to express and perceive gratitude in the workplace, and to validate a serial mediation model, in which dispositional, collective, and relational gratitude are predictors of job satisfaction and job performance. We have designed a mix-method study, with a survey and a diary study, choosing to collect data also on a daily basis because we were interested in gratitude exchanges in work contexts using the event-sampling data method. Nine employees from several Italian public administrations completed a gratitude diary for ten working days in the initial qualitative part of the study. Afterwards, a sample of 96 Italian public administration employees filled in a questionnaire with measures related to job satisfaction, job performance, and three dimensions of gratitude: dispositional, collective, and relational. Results confirm that the three types of gratitude are predictors of job performance and job satisfaction and this relation has been tested in a serial mediation model. This investigation on gratitude has practical implications for the planning of training interventions framed in the positive psychology context. View Full-Text
Keywords: dispositional gratitude; collective gratitude; relational gratitude; job satisfaction; job performance dispositional gratitude; collective gratitude; relational gratitude; job satisfaction; job performance
Show Figures

Figure 1

MDPI and ACS Style

Cortini, M.; Converso, D.; Galanti, T.; Di Fiore, T.; Di Domenico, A.; Fantinelli, S. Gratitude at Work Works! A Mix-Method Study on Different Dimensions of Gratitude, Job Satisfaction, and Job Performance. Sustainability 2019, 11, 3902. https://doi.org/10.3390/su11143902

AMA Style

Cortini M, Converso D, Galanti T, Di Fiore T, Di Domenico A, Fantinelli S. Gratitude at Work Works! A Mix-Method Study on Different Dimensions of Gratitude, Job Satisfaction, and Job Performance. Sustainability. 2019; 11(14):3902. https://doi.org/10.3390/su11143902

Chicago/Turabian Style

Cortini, Michela, Daniela Converso, Teresa Galanti, Teresa Di Fiore, Alberto Di Domenico, and Stefania Fantinelli. 2019. "Gratitude at Work Works! A Mix-Method Study on Different Dimensions of Gratitude, Job Satisfaction, and Job Performance" Sustainability 11, no. 14: 3902. https://doi.org/10.3390/su11143902

Find Other Styles
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Back to TopTop