Next Article in Journal
The Presence of a Powerful Retailer on Dynamic Collecting Closed-Loop Supply Chain From a Sustainable Innovation Perspective
Next Article in Special Issue
Host Perceptions of Tourism Impact and Stage of Destination Development in a Developing Country
Previous Article in Journal
The Activity Evaluation Model and Sustainable Interactive Management Strategies of Online User Innovation Community
Previous Article in Special Issue
Transformations and the Level of Tourist Function Development in Polish Voivodeship Capital Cities
 
 
Article

The Influence of Word of Mouth on Tourism Destination Choice: Tourist–Resident Relationship and Safety Perception among Mainland Chinese Tourists Visiting Macau

1
Faculty of International Tourism and Management, City University of Macau, Avenida Padre Tomás Pereira, Taipa 999078, Macau, China
2
Institute for Creative and Cultural Entrepreneurship, Goldsmiths, University of London, New Cross, London SE14 6NW, UK
3
School of Business, Sichuan Normal University, Chengdu 610101, China
4
School of Business, Macau University of Science and Technology, Taipa 999078, Macau, China
*
Authors to whom correspondence should be addressed.
Sustainability 2018, 10(7), 2114; https://doi.org/10.3390/su10072114
Received: 29 May 2018 / Revised: 13 June 2018 / Accepted: 15 June 2018 / Published: 21 June 2018
(This article belongs to the Special Issue Sustainable Urban Tourism)
The growth of urban tourism has the potential to increase tourist–resident tensions that limit the sustainable growth of tourism in many destination cities. Visitors’ perceptions of poor tourist–resident relationships and conditions of safety may have an impact on their attitudes, especially with regard to trip satisfaction. This study investigates the roles of tourist–resident relationship and safety perception on the relationship between service quality, trip satisfaction, and word of mouth (WOM). The results of this empirical study (n = 386) show that the tourist–resident relationship and safety perception have significant effects on trip satisfaction, but only safety perception reveals a significant effect on WOM. Furthermore, the results also indicate that the tourist–resident relationship and safety perception moderate the relationship between service quality and trip satisfaction, and that the tourist–resident relationship also moderates the relationship between trip satisfaction and WOM. An understanding of these mechanisms can help governments to create appropriate policies to support the sustainable development of tourism and promote their tourism industries by fostering tourists’ WOM. View Full-Text
Keywords: tourist–resident relationship; safety perception; trip satisfaction; word of mouth; Chinese tourists tourist–resident relationship; safety perception; trip satisfaction; word of mouth; Chinese tourists
Show Figures

Figure 1

MDPI and ACS Style

Lai, I.K.W.; Hitchcock, M.; Lu, D.; Liu, Y. The Influence of Word of Mouth on Tourism Destination Choice: Tourist–Resident Relationship and Safety Perception among Mainland Chinese Tourists Visiting Macau. Sustainability 2018, 10, 2114. https://doi.org/10.3390/su10072114

AMA Style

Lai IKW, Hitchcock M, Lu D, Liu Y. The Influence of Word of Mouth on Tourism Destination Choice: Tourist–Resident Relationship and Safety Perception among Mainland Chinese Tourists Visiting Macau. Sustainability. 2018; 10(7):2114. https://doi.org/10.3390/su10072114

Chicago/Turabian Style

Lai, Ivan Ka Wai, Michael Hitchcock, Dong Lu, and Yide Liu. 2018. "The Influence of Word of Mouth on Tourism Destination Choice: Tourist–Resident Relationship and Safety Perception among Mainland Chinese Tourists Visiting Macau" Sustainability 10, no. 7: 2114. https://doi.org/10.3390/su10072114

Find Other Styles
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Back to TopTop