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Sustainability 2018, 10(3), 752; https://doi.org/10.3390/su10030752

Digital Transformation as an Enabler for Advanced Services in the Sanitation Sector

1
Eawag: Swiss Federal Institute of Aquatic Science and Technology, Environmental Social Sciences, Überlandstrasse 133, 8600 Dübendorf, Switzerland
2
Center for Service Research, Karlstad University, SE-651 88 Karlstad, Sweden
3
Department of Management and Engineering, Linköping University, SE-581 83 Linköping, Sweden
*
Author to whom correspondence should be addressed.
Received: 10 January 2018 / Revised: 28 February 2018 / Accepted: 1 March 2018 / Published: 9 March 2018
Full-Text   |   PDF [219 KB, uploaded 9 March 2018]

Abstract

People in Base of the Pyramid markets still face difficulties when it comes to sanitation. Container-based Sanitation (CBS) services represent a promising advanced sanitation service. Despite the observed outcomes of CBS services, organizations face obstacles when providing these services. To overcome these obstacles, digital transformations of these services are being carried out. We rely on multiple case studies to understand these digital transformations. Our findings highlight (1) the challenges these case organizations faced before engaging in the digital transformation, (2) their individual digital transformation pathways, and (3) a general framework for digital transformations in BoP markets. View Full-Text
Keywords: Container-based Sanitation; advanced services; Internet of Things; Base of the Pyramid; WASH; sanitation Container-based Sanitation; advanced services; Internet of Things; Base of the Pyramid; WASH; sanitation
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).
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Saul, C.J.; Gebauer, H. Digital Transformation as an Enabler for Advanced Services in the Sanitation Sector. Sustainability 2018, 10, 752.

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