Analyzing data from the Energy Poverty Observatory in Europe, it emerges that more than 50 million households in the EU live in energy poverty (people that cannot heat their homes during winter; cannot make their homes comfortable during the summer; pay their energy bills late). Research studies realized in the last 20 years highlight that making energy demand efficient and effective is the more significant and socially important the more it is able to involve users who are unable to sustain energy demand. The evolution of the research sees a narrowing of the field of investigation by focusing on the user dimension of energy poverty, stressing the role of citizens not only as consumer but also as producers of solutions to tackle energy poverty, real energy communities of agents. The paper aims to provide a systematic literature review highlighting the major findings of the topic, investigating the relationship between spatial and social issues, and looking at the state of energy poverty by addressing the profiling of users and consequently of services useful to overcome their current vulnerable condition. The paper is structured in two core sections. The first one gives the results of a systematic literature review on the energy/fuel poverty topic, the second one deepens the role of communities and individuals need, crucial in defining new design approaches for supportive solutions to tackle energy poverty.
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