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Article

Satisfaction with Telemedicine for Cancer Pain Management: A Model of Care and Cross-Sectional Patient Satisfaction Study

1
Department of Anesthesia and Critical Care, Istituto Nazionale Tumori—IRCCS, Fondazione Pascale, 80100 Naples, Italy
2
Epidemiology and Biostatistics Unit, Istituto Nazionale Tumori—IRCCS, Fondazione Pascale, 80131 Naples, Italy
*
Author to whom correspondence should be addressed.
Curr. Oncol. 2022, 29(8), 5566-5578; https://doi.org/10.3390/curroncol29080439
Received: 22 May 2022 / Revised: 29 July 2022 / Accepted: 3 August 2022 / Published: 4 August 2022
Background: Since cancer pain requires complex modalities of care, the proper strategy for addressing its telemedicine-based management should be better defined. This study aimed to trace a pathway for a progressive implementation of the telemedicine process for the treatment of pain in the setting of cancer patients. Methods: The features of the model were investigated to dissect the dropout from the telemedicine pathway. A cross-sectional patient satisfaction study was conducted. The degree of satisfaction was evaluated through a developed 22-item questionnaire (Likert scale 0–7). Results: A total of 375 video consultations for 164 patients (mean age 62.9 years) were performed through remote consultations for cancer pain management between March 2021 and February 2022. After the exclusion of 72 patients, 92 (56.1%) were included in the analysis. The dropout ratio was 8.7%. The number of visits and pharmacological therapies for neuropathic pain correlated with the risk for readmission (p < 0.05). Overall, the satisfaction was very high (mean > 5.5 for all items). Conclusion: Feedback from patients reflected high satisfaction rates with the care provided. A methodological approach based on the degree of satisfaction combined with the analysis of the pathways can help to implement the quality of a service provided through telemedicine. While not without limitations, our hybrid protocol can be useful for addressing cancer pain through a patient-centered approach. View Full-Text
Keywords: telemedicine; cancer pain; patient satisfaction; workflow; protocol telemedicine; cancer pain; patient satisfaction; workflow; protocol
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MDPI and ACS Style

Cascella, M.; Coluccia, S.; Grizzuti, M.; Romano, M.C.; Esposito, G.; Crispo, A.; Cuomo, A. Satisfaction with Telemedicine for Cancer Pain Management: A Model of Care and Cross-Sectional Patient Satisfaction Study. Curr. Oncol. 2022, 29, 5566-5578. https://doi.org/10.3390/curroncol29080439

AMA Style

Cascella M, Coluccia S, Grizzuti M, Romano MC, Esposito G, Crispo A, Cuomo A. Satisfaction with Telemedicine for Cancer Pain Management: A Model of Care and Cross-Sectional Patient Satisfaction Study. Current Oncology. 2022; 29(8):5566-5578. https://doi.org/10.3390/curroncol29080439

Chicago/Turabian Style

Cascella, Marco, Sergio Coluccia, Mariacinzia Grizzuti, Maria Cristina Romano, Gennaro Esposito, Anna Crispo, and Arturo Cuomo. 2022. "Satisfaction with Telemedicine for Cancer Pain Management: A Model of Care and Cross-Sectional Patient Satisfaction Study" Current Oncology 29, no. 8: 5566-5578. https://doi.org/10.3390/curroncol29080439

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