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Article

“At Least until the Second Wave Comes…”: A Twitter Analysis of the NHS and COVID-19 between March and June 2020

1
Public Health, Policy and Systems, Institute of Population Health, University of Liverpool, Liverpool L69 3GL, UK
2
Tavistock and Portman NHS Foundation Trust, London NW3 5BA, UK
3
School of Health, University of New England, Armidale 2350, Australia
4
Formerly, Faculty of Transdisciplinary Innovation, University of Technology Sydney, Sydney 2007, Australia
5
Research Department of Clinical, Educational & Health Psychology, University of College London, London WC1E 6BT, UK
*
Author to whom correspondence should be addressed.
Academic Editor: Andrea Fiorillo
Int. J. Environ. Res. Public Health 2021, 18(8), 3943; https://doi.org/10.3390/ijerph18083943
Received: 11 March 2021 / Revised: 31 March 2021 / Accepted: 7 April 2021 / Published: 9 April 2021
(This article belongs to the Special Issue Mental Health in the Time of COVID-19)
In the UK, tweets around COVID-19 and health care have primarily focused on the NHS. Recent research has identified that the psychological well-being of NHS staff has been adversely impacted as a result of the COVID-19 pandemic. The aim of this study was to investigate narratives relating to the NHS and COVID-19 during the first lockdown (26 March–4 July 2020). A total of 123,880 tweets were collated and downloaded bound to the time period of the first lockdown in order to analyse the real-time discourse around COVID-19 and the NHS. Content analysis was undertaken and tweets were coded to positive and negative sentiments. Five main themes were identified: (1) the dichotomies of ‘clap for carers’; (2) problems with PPE and testing; (3) peaks of anger; (4) issues around hero worship; and (5) hints of a normality. Further research exploring and documenting social media narratives around COVID-19 and the NHS, in this and subsequent lockdowns, should help in tailoring suitable support for staff in the future and acknowledging the profound impact that the pandemic has had. View Full-Text
Keywords: COVID-19; NHS; twitter; content analysis; moral injury COVID-19; NHS; twitter; content analysis; moral injury
MDPI and ACS Style

McKay, K.; Wayland, S.; Ferguson, D.; Petty, J.; Kennedy, E. “At Least until the Second Wave Comes…”: A Twitter Analysis of the NHS and COVID-19 between March and June 2020. Int. J. Environ. Res. Public Health 2021, 18, 3943. https://doi.org/10.3390/ijerph18083943

AMA Style

McKay K, Wayland S, Ferguson D, Petty J, Kennedy E. “At Least until the Second Wave Comes…”: A Twitter Analysis of the NHS and COVID-19 between March and June 2020. International Journal of Environmental Research and Public Health. 2021; 18(8):3943. https://doi.org/10.3390/ijerph18083943

Chicago/Turabian Style

McKay, Kathy, Sarah Wayland, David Ferguson, Jane Petty, and Eilis Kennedy. 2021. "“At Least until the Second Wave Comes…”: A Twitter Analysis of the NHS and COVID-19 between March and June 2020" International Journal of Environmental Research and Public Health 18, no. 8: 3943. https://doi.org/10.3390/ijerph18083943

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