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Systematic Review

A Systematic Literature Review of Quality Management Initiatives in Dental Clinics

1
Faculty of Economics and Business Administration, Department of Management, Babes-Bolyai University, 400591 Cluj-Napoca, Romania
2
Faculty of Medicine, Department of Community Medicine, Public Health and Management, Iuliu Hatieganu University of Medicine and Pharmacy Cluj-Napoca, 400337 Cluj-Napoca, Romania
3
Faculty of Economics and Business Administration, Department of Finance, Babes-Bolyai University, 400591 Cluj-Napoca, Romania
*
Author to whom correspondence should be addressed.
Academic Editors: Paul B. Tchounwou, Yolanda Martinez Beneyto, Antonio J. Ortiz Ruiz and Ascensión Vicente Hernandez
Int. J. Environ. Res. Public Health 2021, 18(21), 11084; https://doi.org/10.3390/ijerph182111084
Received: 17 August 2021 / Revised: 16 October 2021 / Accepted: 17 October 2021 / Published: 21 October 2021
(This article belongs to the Special Issue Oral Health: The First Step to Well-Being)
By considering the recently proposed definitions and metrics, oral healthcare quality management (OHQM) emerges as a distinct field in the wider healthcare area. The goal of this paper is to systematically review quality management initiatives (QMIs) implementation by dental clinics. The research methodology approach is a review of 72 sources that have been analyzed using the Context–Intervention–Mechanism–Outcome Framework (CIMO). The analysis identifies five mechanisms that explain how quality management initiatives are implemented by dental clinics. The simplest QMIs implementations are related to (1) overall quality. The next ones, in terms of complexity, are related to (2) patient satisfaction, (3) service quality, (4) internal processes improvement, and (5) business outcomes. This paper is the first attempt to provide a critical review of this topic and represents an important advancement by providing a theoretical framework that explains how quality management is implemented by practitioners in this field. The results can be used by scholars for advancing their studies related to this emerging research area and by healthcare managers in order to better implement their quality management initiatives. View Full-Text
Keywords: quality management initiative; dental clinics; CIMO framework; systematic literature review; oral healthcare quality management quality management initiative; dental clinics; CIMO framework; systematic literature review; oral healthcare quality management
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MDPI and ACS Style

Crisan, E.L.; Covaliu, B.F.; Chis, D.M. A Systematic Literature Review of Quality Management Initiatives in Dental Clinics. Int. J. Environ. Res. Public Health 2021, 18, 11084. https://doi.org/10.3390/ijerph182111084

AMA Style

Crisan EL, Covaliu BF, Chis DM. A Systematic Literature Review of Quality Management Initiatives in Dental Clinics. International Journal of Environmental Research and Public Health. 2021; 18(21):11084. https://doi.org/10.3390/ijerph182111084

Chicago/Turabian Style

Crisan, Emil L., Bogdan F. Covaliu, and Diana M. Chis 2021. "A Systematic Literature Review of Quality Management Initiatives in Dental Clinics" International Journal of Environmental Research and Public Health 18, no. 21: 11084. https://doi.org/10.3390/ijerph182111084

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