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Review

How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model

1
Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute of Occupational Medicine, Augustenburger Platz 1, 13353 Berlin, Germany
2
Independent Researcher in Occupational Health, 10245 Berlin, Germany
*
Author to whom correspondence should be addressed.
Academic Editors: Gabriele Giorgi, Antonio Ariza-Montes, Nicola Mucci and Antonio L. Leal-Rodríguez
Int. J. Environ. Res. Public Health 2021, 18(16), 8673; https://doi.org/10.3390/ijerph18168673
Received: 15 April 2021 / Revised: 28 July 2021 / Accepted: 12 August 2021 / Published: 17 August 2021
The technostress model has introduced different factors to consider when assessing how information and communication technologies impact individuals in different work settings. This systematic review gathers evidence regarding associations between occupational exposure to technostress and health or work outcomes. In addition, we highlight typical methodological constraints of the technostress model. We conducted electronic literature searches in June 2020 (PubMed, PubMed Central, Web of Science, Scopus, PsycInfo, PsycArticles) and independently screened 321 articles. We report on 21 articles meeting eligibility criteria (working population, technostress exposure, health or work outcome, quantitative design). The most frequently examined techno-stressors, i.e., factors of technostress, were techno-overload and techno-invasion. Techno-stressors were consistently associated with adverse health and work outcomes, apart from a positive impact on work engagement. However, studies may be subject to considerable conceptual overlap between exposure and outcome measures. Future technostress research would benefit from reducing heterogeneity in technostress measures, assessing their external validity and focussing on specific techno-stressors. View Full-Text
Keywords: digitalisation; ICT demands; workplace well-being; knowledge workers; platform work; sociotechnical systems; methodology digitalisation; ICT demands; workplace well-being; knowledge workers; platform work; sociotechnical systems; methodology
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MDPI and ACS Style

Borle, P.; Reichel, K.; Niebuhr, F.; Voelter-Mahlknecht, S. How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model. Int. J. Environ. Res. Public Health 2021, 18, 8673. https://doi.org/10.3390/ijerph18168673

AMA Style

Borle P, Reichel K, Niebuhr F, Voelter-Mahlknecht S. How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model. International Journal of Environmental Research and Public Health. 2021; 18(16):8673. https://doi.org/10.3390/ijerph18168673

Chicago/Turabian Style

Borle, Prem, Kathrin Reichel, Fiona Niebuhr, and Susanne Voelter-Mahlknecht. 2021. "How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model" International Journal of Environmental Research and Public Health 18, no. 16: 8673. https://doi.org/10.3390/ijerph18168673

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