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Open AccessArticle

Listening to Hospital Personnel’s Narratives during the COVID-19 Outbreak

1
Kaplan Medical Center, Rehovot 7610000, Israel
2
Faculty of Social Work, Ashkelon Academic College, Ashkelon 78211, Israel
3
Faculty of Medicine, The Hebrew University of Jerusalem, Jerusalem 91905, Israel
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2020, 17(17), 6413; https://doi.org/10.3390/ijerph17176413
Received: 20 July 2020 / Revised: 16 August 2020 / Accepted: 27 August 2020 / Published: 3 September 2020
(This article belongs to the Special Issue Salutogenesis and Coping: Ways to Overcome Stress and Conflicts)
Healthcare workers (HCWs) facing the COVID-19 pandemic are required to deal with unexpectedly traumatic situations, concern about contamination, and mounting patient deaths. As a means to address the changing needs of our hospital’s HCWs, we conducted a narrative analysis study in the early stages of the covid-19 outbreak. A focus group of medical experts, conducted as the initial step, recommended that a bottom-up research tool be used for exploring HCWs’ traumatic experiences and needs. We therefore conducted 450 semi-structured in-depth interviews with hospital personnel. The interviews were based on Maslow’s Pyramid of Needs model, and the narratives were analyzed by applying the Listening Guide methodology. The interviewees expressed a need for physical and psychological security in the battle against Covid-19, in addition to the need for attachment and meaning. Importantly, we also found that the interview itself may serve as a therapeutic tool. In light of our findings, we recommended changes in hospital practices, which were subsequently implemented. Further research on HCWs’ traumatic experiences and needs will provide evidence-based knowledge and may enable novel approaches in the battle against Covid-19. To conclude, the knowledge generated by listening to HCWs’ narratives may provide suitable support programs for professionals. View Full-Text
Keywords: COVID-19 pandemic; healthcare professionals; first responders; listening guide COVID-19 pandemic; healthcare professionals; first responders; listening guide
MDPI and ACS Style

Daphna-Tekoah, S.; Megadasi Brikman, T.; Scheier, E.; Balla, U. Listening to Hospital Personnel’s Narratives during the COVID-19 Outbreak. Int. J. Environ. Res. Public Health 2020, 17, 6413.

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