Purpose of This Paper
2. Framework for Organizational Resilience in HCOs
2.1. Worker Trust and Psychological Safety are Pre-Requisites for Organizational Resilience in HCOs
2.2. Need for a Holistic Consideration of Worker Psychological Safety during COVID-19 to Provide for the Broader Impact of Emotional Distress and Burnout
2.3. Absence of Leadership Support for Emotional Distress during COVID-19 Could Adversely Impact Organizational Resilience, Patient Safety, and Staff Retention
3. Application of Organizational Resilience Framework to the Hospital ICU Context
Potential Impact of the “Stoic Approach” on Resilience, Patient Safety, and Staff Retention in ICUs
4. Discussion: Recommendations for HCO Leadership
4.1. Recommendation 1: Create an Environment of Trust, Psychological Safety, and Empowerment to Enable Individual Workers to Communicate Patient Safety Concerns to Managers
4.2. Recommendation 2: Develop Communication Structures to Enable the Organization to Learn from the Problem-Solving Strategies and Communications of Individual Healthcare Workers
- Create an environment of trust, psychological safety, and empowerment to enable individual workers to communicate patient safety concerns to managers.
- Develop communication structures to enable the organization to learn from the problem-solving strategies and communications of individual healthcare workers.
Conflicts of Interest
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